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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudo is Broken... Across every single device including the website!

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    #1

    Vudo is Broken... Across every single device including the website!

    I have been trying to connect to Vudo for 2 weeks now and my partially free movie rental is now about to expire! I have tryed playing my movies at Vudu.com as well and NOTHING WORKS! In fact, the only thing that does work are the trailers of movies I don't own! It won't even play the trailers of the movies I do own!

    I have tried connecting on my Roku 3, Roku 4, and PS4 and the app just doesn't connect at all! It keeps spinning and spinning trying to connect and then throws out an error message of "connection timed out."

    I already have a ticket open on this issue with customer support but was seriously wondering if anyone here who also has the same issue.

    The last time I connected was a few months ago but since getting a free 3 dollar credit I decided to rent a movie on demand which I now can't watch!

    If there is any word on a possible fix please let me know because I'm getting to the point of beyond fed up now.

    Resetting my equipment doesn't help, resetting my Roku 4 to default factory setting doesn't help either. This problem is on Vudu's end.. and I'd like to see this addressed immediated as I have a dozen films I paid for that I now can't access.

    If anyone can chime in on this it would be greatly appreciated.
    Thanks in advance!
    Tags: unable to connect to vudu
    #2
    Re: Vudo is Broken... Across every single device including the website!

    Honestly, this looks like a local network issue since all devices are not able to connect. Continue to work with customer care so they can have you run some diagnostic tests on your network.

    Comment

      #3
      Re: Vudo is Broken... Across every single device including the website!

      Originally posted by FelipeF View Post
      Honestly, this looks like a local network issue since all devices are not able to connect. Continue to work with customer care so they can have you run some diagnostic tests on your network.
      No this is not a local network issue and your customer support representatives haven't got back to me for 4 days since their last reply.

      Let me be clear... There is nothing wrong with my connection.. My roku and all it's apps work fine EXCEPT FOR VUDU. Vudu will not work on my phone, my chromebook, my ps4, my roku3 or my roku 4.

      The problem is on Vudu's end.. Not mine.

      It has now been 2 weeks without access to my movies and my rental has 16 more days left. This is not acceptable at all.

      I've already opened up a ticket and yet I haven't got a reply since thursday.. Meanwhile My movie rental continues to be unwatchable and will soon expire.

      Please escallate this immediately.

      Comment

        #4
        Re: Vudo is Broken... Across every single device including the website!

        If you can't access Vudu at all from your network, then that's DEFINITELY a network issue. I use Vudu almost daily and there hasn't been any outages recently that I can think of. Vudu is pretty consistent when it comes to uptime. Have you tried looking into your router configuration to see if your rule set is too strict? You said you tried using Vudu on a phone, does it work on the cell data connection? Why don't you call in and ask for a refund on your rental at least until things get sorted out?

        Comment

          #5
          Re: Vudo is Broken... Across every single device including the website!

          Originally posted by Devin View Post
          If anyone can chime in on this it would be greatly appreciated.
          I've been using Vudu in the last few days, including today 10/19/16, on my Win10 laptop, Android tablet, and Android phone. All platforms and devices were able to connect to Vudu, download, play movies that I own. Sounds like the problem is in your own connection.

          Comment

            #6
            Re: Vudo is Broken... Across every single device including the website!

            Originally posted by hpham View Post
            Sounds like the problem is in your own connection.
            Or account. Those are the only two things common to your problems, OP. It might be worth creating a second account. I assume you're tried on a browser in a different location by now.

            Comment

              #7
              Re: Vudo is Broken... Across every single device including the website!

              Originally posted by MattO View Post
              Or account. Those are the only two things common to your problems, OP. It might be worth creating a second account. I assume you're tried on a browser in a different location by now.
              Good idea. It might even be quicker to play a trailer from a Private Browsing or Incognito window (or otherwise not logged in). That is, if trailers also won't play for you.

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