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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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VUDU UPDATE DENIES LEGAL USERS IN EFFORT TO STOP PIRACY

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    #1

    VUDU UPDATE DENIES LEGAL USERS IN EFFORT TO STOP PIRACY

    Your recent update is denying people who legally purchased content, to view it.

    I can understand worries about piracy and region violations, however, when I go out and buy content and download it onto my device for later viewing, I should not be denied access to my purchased content no matter where I am on the planet or contingent upon internet access.
    Tags: None
    #2
    Re: VUDU UPDATE DENIES LEGAL USERS IN EFFORT TO STOP PIRACY

    Doesn't the vudu terms say the service is only available in the us?

    Comment

      #3
      Re: VUDU UPDATE DENIES LEGAL USERS IN EFFORT TO STOP PIRACY

      This is a tough one. If you live in the US and are traveling in another country I think you should be able to access all your US content. However, I also understand that it's almost impossible to correctly enforce that you live in the US vs you set up a US address and live outside of the US plus there are legal issues in both countries that complicate things. IE certain content may be legal in the US and not legal in other countries were someone might be traveling.

      Comment

        #4
        Re: VUDU UPDATE DENIES LEGAL USERS IN EFFORT TO STOP PIRACY

        Originally posted by BigNEO View Post
        I can understand worries about piracy and region violations, however, when I go out and buy content and download it onto my device for later viewing, I should not be denied access to my purchased content no matter where I am on the planet or contingent upon internet access.
        I downloaded movies in my VUDU collection to my Win10 laptop and Android devices. I can watch them anywhere on the planet, and there's no contingence on Internet access. I've tested it by turning off Internet access on my laptop and Android devices, the movies played just fine.

        Comment

          #5
          Re: VUDU UPDATE DENIES LEGAL USERS IN EFFORT TO STOP PIRACY

          It would help if the OP could spell out exactly what isn't working.

          But, yes, sometimes a mobile device that thinks it's connecting won't work with Vudu. If you take it fully offline, as in airplane mode, it will probably work.

          Comment

            #6
            Re: VUDU UPDATE DENIES LEGAL USERS IN EFFORT TO STOP PIRACY

            Originally posted by MattO View Post
            It would help if the OP could spell out exactly what isn't working.

            But, yes, sometimes a mobile device that thinks it's connecting won't work with Vudu. If you take it fully offline, as in airplane mode, it will probably work.
            That does not work for my device/situation.

            The VUDU app is looking to be online/have me sign-in for me to view my downloaded content.

            Airplane mode is not circumventing this new restriction.

            The update had denied me access to my legally purchased content.

            I'm not in favor of piracy which is why I bought the content, but this is obviously a reason why pirates do what they do.

            Companies need to stop creating restrictions/problems for citizens who have legally purchased their content.

            Comment

              #7
              Re: VUDU UPDATE DENIES LEGAL USERS IN EFFORT TO STOP PIRACY

              Originally posted by hpham View Post
              I downloaded movies in my VUDU collection to my Win10 laptop and Android devices. I can watch them anywhere on the planet, and there's no contingence on Internet access. I've tested it by turning off Internet access on my laptop and Android devices, the movies played just fine.
              Understood...

              I legally purchased the content and downloaded it onto my apple ipad device.

              It was working just fine, but VUDU updated their app and removed my ability to view the legally purchased content offline & outside of the US.

              I'm forced to wonder: What was the reason for "fixing" what wasn't broken?

              Comment

                #8
                Re: VUDU UPDATE DENIES LEGAL USERS IN EFFORT TO STOP PIRACY

                Originally posted by moviebuff13 View Post
                Doesn't the vudu terms say the service is only available in the us?
                Looked through the terms of service....did not see that restriction.

                Comment

                  #9
                  Re: VUDU UPDATE DENIES LEGAL USERS IN EFFORT TO STOP PIRACY

                  Originally posted by BigNEO View Post
                  That does not work for my device/situation.

                  The VUDU app is looking to be online/have me sign-in for me to view my downloaded content.

                  Airplane mode is not circumventing this new restriction.

                  The update had denied me access to my legally purchased content.

                  I'm not in favor of piracy which is why I bought the content, but this is obviously a reason why pirates do what they do.

                  Companies need to stop creating restrictions/problems for citizens who have legally purchased their content.
                  Blame the lawyers.

                  Comment

                    #10
                    Re: VUDU UPDATE DENIES LEGAL USERS IN EFFORT TO STOP PIRACY

                    Originally posted by jeremymc7 View Post
                    Blame he lawyers.
                    Detraction is unnecessary...


                    The "Blame" falls squarely on whomever thought it was a good idea to restrict citizens who've legally purchased content. Whether it was a lawyer a CEO or an app engineer.

                    Comment

                      #11
                      Re: VUDU UPDATE DENIES LEGAL USERS IN EFFORT TO STOP PIRACY

                      Originally posted by BigNEO View Post
                      Looked through the terms of service....did not see that restriction.
                      You didn't look well enough, it's under the VUDU Service Minimum Requirements section.

                      "The VUDU Service is available only, and Content can be accessed only from, within the United States of America, including the District of Columbia and Puerto Rico."

                      This is not something new, this has always been the case with Vudu.

                      Comment

                        #12
                        Re: VUDU UPDATE DENIES LEGAL USERS IN EFFORT TO STOP PIRACY

                        I have been having the same problem for months and it really is frustrating to the point that I am ready to dump vudu all together. It logs me out and when I travel it requires me to log in - even to view my downloaded information, when I try to login it says the credentials are no good - even though I know they are - because I travel outside the USA. Now I am getting a restriction: Oops! This movie won't play on your display due to copyright restrictions. It can be played only if both your output and display support HDCP. [#3342]

                        I have purchased these movies, have the discs at home for these movies, can carry the discs with me to any place in the world to watch them - even loan them to friends but for some reason, my personal account with downloaded - legally purchased movies - will not allow me to even see them unless I am in the USA. What a friggin' waste.

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