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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Pre-Orders and Not Getting Pre-Order Credits Advertised

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    #1

    Pre-Orders and Not Getting Pre-Order Credits Advertised

    What is the point of pre-ordering movies that advertise a $3 or $5 pre-order credit if I have to watch it like a hawk and never get my credits? Why doesn't Vudu send out a pre-order email indicating that I have pre-ordered a title and qualify for a pre-order credit if I do not cancel my order? That would help keep track of these.

    Didn't Kubo And The Two Strings have a $3 pre-order credit? I could be wrong. Never received a pre-order credit plus now I can't even check to verify if it even had a $3 credit attached to it. I guess I will start start taking screenshots of those pre-order credit movies.

    I also Pre-ordered Jason Bourne, The Secret Life Of Pets, and Suicide Squad, all of which had pre-order credits, and have never received a pre-order credit and/or email for any of them. I keep checking my account and email and to date have not received anything. I do have screenshots of those pre-order offers. I see that The Secret Life Of Pets will not issue a credit until 11.26.16 now on this new offer even though I have already been charged $19.99 on 11.14.16 on my account for The Secret Life Of Pets that I can not even watch yet.

    This isn't the first time this has happened. I have had to file several support tickets over this in the past to get these resolved. Captain America Civil War most recently. I really don't even like this email process anyway. Why can't you just credit our accounts accordingly and not bother sending me a email with a code that I have to redeem on my account? Just crediting our accounts would be a much smoother process.

    www.watchvudu.com/preorderpro

    Now I see that Pete's Dragon, The BFG, and Sully all have pre-order $3 credits attached to them and hesitate even ordering them (yea, I probably will) if I have to file a support ticket every time to try and get the $3 credit advertised.

    I have pretty much stopped purchasing Blu-rays and these $3 or $5 pre-order credits help save money on these titles but so far the process has been a pain. Thanks.
    Tags: None
    #2
    Re: Pre-Orders and Not Getting Pre-Order Credits Advertised

    I pre-ordered Suicide Squad and I haven't received the $3 credit either. I think it was supposed to come on Friday. I was going to wait until Monday afternoon. If it doesn't show up by then, I'll call customer service.

    Comment

      #3
      Re: Pre-Orders and Not Getting Pre-Order Credits Advertised

      Originally posted by tbdave View Post
      I pre-ordered Suicide Squad and I haven't received the $3 credit either. I think it was supposed to come on Friday. I was going to wait until Monday afternoon. If it doesn't show up by then, I'll call customer service.
      I got mine thursday at some point

      Comment

        #4
        Re: Pre-Orders and Not Getting Pre-Order Credits Advertised

        Still nothing on all of mine. I guess I will file another support ticket.

        Filed (2) support tickets. (1) for Kubo and the Two Strings and (1) for both Jason Bourne and Suicide Squad. As noted above, I have already been charged on 11.14.16 for The Secret Life of Pets which doesn't come out until tomorrow 11.22.16. What's with that?

        Then, I pre-ordered Pete's Dragon, The BFG, and Sully. Hopefully, I won't have to file more support tickets on these.

        Comment

          #5
          Re: Pre-Orders and Not Getting Pre-Order Credits Advertised

          OK, now wait . . . here is the response from Vudu support.

          "I apologize for the inconvenience.
          I definitely apologize for the issues you are having with the redemption process. In order for us to assist you, we will need a legible photo of your receipt and the entire promotional code, including the redemption site and expiration date."

          The receipt, no problem, I can take a desktop picture of the appropriate charges. But I never received a PROMOTIONAL CODE, that is the problem that I explained when I filed my ticket!!! Plus Vudu is the redemption site and I am lucky that I actually took desktop screenshots of the Vudu Jason Bourne & Suicide Squad offers on Vudu!!! I mean Vudu doesn't know what Pre-order offers it has?

          Sheesh

          Update: OK, everything is uploaded on Jason Bourne and Suicide Squad so we will see where this goes. Probably screwed on Kubo and the Two Strings since I do not have a picture of the actual offer that was on the Vudu website!

          So a warning to the wise: Take pictures or desktop screenshots of the Vudu Pre-order offers, if you take advantage of one, if it is going to take that as proof to Vudu that they actually offered it, if a problem occurs.

          Comment

            #6
            Re: Pre-Orders and Not Getting Pre-Order Credits Advertised

            Originally posted by awarlock View Post
            OK, now wait . . . here is the response from Vudu support.
            I think you got a generic response from someone who didn't read your support request very well, and they are assuming that you are trying to redeem a code from a DVD or Blu-ray that you purchased.

            Comment

              #7
              Re: Pre-Orders and Not Getting Pre-Order Credits Advertised

              Been working with Donny P. at Vudu on this issue and just got it resolved to some degree. He indicates that the promotional credit emails are being bounced back for some reason even though I am getting other emails from Vudu just fine. Donny P. has sent me the promotional codes I needed via private messaging and I have applied the codes and all worked just fine!

              Now I am contacting my ISP to see if they are blocking these Vudu promotional emails for some reason, which I know they have the ability to do if they deem something is useless SPAM, which obviously it isn't. I will see where that goes and see if I can get it resolved since I am due more Vudu Promotional Credits over the next couple of weeks.

              Donny P. has been a big help and assisted me the last time this occurred as well. Thanks to him!!

              Comment

                #8
                Re: Pre-Orders and Not Getting Pre-Order Credits Advertised

                So far, no Sully Pre-Order Credit email.

                Contacting support again.

                12.13.16 Update:

                Donny P. at Vudu indicated to me that Vudu was late in getting the Sully Pre-Order Credits distributed and that Vudu would do it on 12.12.16. But, here it is a day after that and I haven't still seen anything. I don't know what the hold up is at this point. Has anyone received there Sully Pre-Order Promotional Credit email yet?

                Comment

                  #9
                  Re: Pre-Orders and Not Getting Pre-Order Credits Advertised

                  OK, received both Sully and Miss Peregrine Pre-Order Promotional Credits on 11.14.16.

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