Originally posted by tbdave
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Fandango Forum Guidelines
Fandango Forum Guidelines
The Fandango are designed to help viewers get the most out of their Fandango experience. Here, Fandango customers may post information, questions, ideas, etc. on the subject of Fandango Streaming and Fandango Streaming related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango customers with questions and/or problems with their Fandango Streaming service, there are also off-topic areas available within the Fandango Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango retains the right to monitor, edit, and/or remove posts within Fandango Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango products and services should be directed to Fandango customer service representatives.
Terms of Use - User Comments, Feedback, Reviews, Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
You grant Fandango the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango retains the right to monitor, edit, and/or remove posts within Fandango Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango products and services should be directed to Fandango customer service representatives.
Terms of Use - User Comments, Feedback, Reviews, Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
You grant Fandango the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango for all claims resulting from any Comments you submit. Fandango takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
The Fandango are designed to help viewers get the most out of their Fandango experience. Here, Fandango customers may post information, questions, ideas, etc. on the subject of Fandango Streaming and Fandango Streaming related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango customers with questions and/or problems with their Fandango Streaming service, there are also off-topic areas available within the Fandango Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango retains the right to monitor, edit, and/or remove posts within Fandango Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango products and services should be directed to Fandango customer service representatives.
Terms of Use - User Comments, Feedback, Reviews, Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
You grant Fandango the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango retains the right to monitor, edit, and/or remove posts within Fandango Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango products and services should be directed to Fandango customer service representatives.
Terms of Use - User Comments, Feedback, Reviews, Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
You grant Fandango the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango for all claims resulting from any Comments you submit. Fandango takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Triangle (2010) Doesn't Work - "Failed to get playback information"
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Re: Triangle (2010) Doesn't Work - "Failed to get playback information"
All HD streams have been discontinued. We are aware that there are some titles that had HD but not HDX. We are in the process of acquiring HDX encodes for these titles.
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Re: Triangle (2010) Doesn't Work - "Failed to get playback information"
Thanks for the info. I just tried that, and it played the SD version. But I don't see any way to switch it to the HD version. Usually there's an option to switch quality. But it's not there.Originally posted by FelipeF View PostTry changing the default playback setting to HDX (or SD). You can do so under the settings menu > Playback Quality.
Can you fix this? I bought the HD version, and I should be able to watch it.
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Re: Triangle (2010) Doesn't Work - "Failed to get playback information"
Try changing the default playback setting to HDX (or SD). You can do so under the settings menu > Playback Quality.Originally posted by tbdave View PostThe movie Triangle (2010) seems to be broken.
http://www.vudu.com/movies/#!content/174890/Triangle
When I try to play it on my Roku 3, I get an error message that says "Failed to get playback information". I can't even bring up the movie on my Xbox One.
This movie was only available in HD (not HDX). So I'm wondering if the problem was caused when they removed HD playback.
I submitted a support ticket. A week later I got a copy/paste response about how to fix connection problems. Every other movie on Vudu works, so I'm pretty sure my connection is fine.
Anyone else have this movie? Are you able to play it? Please let me know. Thanks.
Leave a comment:
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Re: Triangle (2010) Doesn't Work - "Failed to get playback information"
I believe that is indeed the error you get when there is no content encode at the requested resolution.
Had the same error when the HDX version of Hiding Out was removed for about a year. Once the HDX version was restored, the error was gone.
Now that all references of the 720p HD have been wiped away, the X in HDX is sort of pointless now, but I guess we are locked in to that.
Maybe HD was removed now that more movies are releasing in UHD, and 4 resolutions was considered cumbersome?
Leave a comment:
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Triangle (2010) Doesn't Work - "Failed to get playback information"
The movie Triangle (2010) seems to be broken.
http://www.vudu.com/movies/#!content/174890/Triangle
When I try to play it on my Roku 3, I get an error message that says "Failed to get playback information". I can't even bring up the movie on my Xbox One.
This movie was only available in HD (not HDX). So I'm wondering if the problem was caused when they removed HD playback.
I submitted a support ticket. A week later I got a copy/paste response about how to fix connection problems. Every other movie on Vudu works, so I'm pretty sure my connection is fine.
Anyone else have this movie? Are you able to play it? Please let me know. Thanks.Tags: None

Leave a comment: