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Triangle (2010) Doesn't Work - "Failed to get playback information"

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  • jbloggs
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    Originally posted by FelipeF View Post
    If you've been downgraded to SD for this specific title, please PM me and I will take care of each of you individually. PM me your email address on Vudu.

    Thanks FelipeF !!! Your help in getting this issue addressed in a expedited manner is much appreciated.

    Leave a comment:


  • qazzaq
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    The Gene Generation popped up as my most recent purchase since it is now available in HDX, thank you!!

    Leave a comment:


  • tbdave
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    He helped me out too. Thanks FelipeF.

    Leave a comment:


  • StylishGum
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    Credit to Vudu where it's due. FelipeF took care of me with regards to Triangle.

    Leave a comment:


  • FelipeF
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    Originally posted by mrewster View Post
    PM sent.

    Any chance of getting Gene Generation fixed as well?
    Let me ask and see what can be done.

    Leave a comment:


  • mrewster
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    Originally posted by FelipeF View Post
    If you've been downgraded to SD for this specific title, please PM me and I will take care of each of you individually. PM me your email address on Vudu.
    PM sent.

    Any chance of getting Gene Generation fixed as well?

    Leave a comment:


  • FelipeF
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    If you've been downgraded to SD for this specific title, please PM me and I will take care of each of you individually. PM me your email address on Vudu.

    Leave a comment:


  • thewallb54
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    Originally posted by mrewster View Post
    Looks like "The Gene Generation" has fallen to the same fate.

    http://www.vudu.com/movies/#!content...ene-Generation

    i can't recall if I had any other "HD Only" titles aside from this & Triangle.
    That's interesting. I D2D this one back in 2014 and it gave me the HDX option. It showed and ported over to my families vudu accounts as HDX too. Not sure when they lost HDX access, but clicking that link doesn't even show the green check mark despite saying that I can watch or download the SD file. Vudu should still have the file, but not allowed to sell or rent it.

    Leave a comment:


  • StylishGum
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    Originally posted by FelipeF View Post
    The studio responsible for this title has gone out of business. No one else has claimed the rights for this content. There's no way to get a new encode for this title I'm afraid. SD will be the only quality available.
    So what is your solution for those of us that paid for the HD version?

    Leave a comment:


  • mrewster
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    Looks like "The Gene Generation" has fallen to the same fate.

    http://www.vudu.com/movies/#!content...ene-Generation

    i can't recall if I had any other "HD Only" titles aside from this & Triangle.

    Leave a comment:


  • qazzaq
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    The best solution for the movies in this situation would be to restore the HD stream.

    For uniformity, I don't think anyone would even care if the screen said HDX on playback even if it was only the old 720p HD stream, at least until a real 1080p stream could be (hopefully) obtained at some point in the future.

    The movie is available on Blu-ray in 1080p, seems odd that the studio never provided a 1080p source... But I guess that isn't uncommon, look at all the movies with HD transfers that the studios only send to vudu in SD for whatever reason

    Leave a comment:


  • mrewster
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    Originally posted by tbdave View Post
    I bought the HD version, and I should be able to watch it.
    Originally posted by tbdave View Post
    I paid for the HD version. I'd prefer to get this fixed. But if it's going to take months/years to get the HDX encode, then I (and other owners) should get a refund.
    Originally posted by StylishGum View Post
    This is not right at all. How can I trust having access to anything else I own going forward?
    Agreed 100%


    Originally posted by FelipeF View Post
    The studio responsible for this title has gone out of business. No one else has claimed the rights for this content. There's no way to get a new encode for this title I'm afraid. SD will be the only quality available.
    I'm guessing this is simply poor planning on Vudu's part. Vudu HAD (and probably STILL has) the HD encode file. Is it not possible to upscale this version to be able to play on the HDX format? This is bad business practice to take away something that has been paid for without notice, and another black eye to the advancement of Vudu and Pay per title services in general.

    EVERYONE who owns this title (and any others that were downgraded) should have been AUTOMATICALLY issued a partial refund on their purchase, and been OFFERED the opportunity to opt for a FULL refund if this will never be restored.

    Leave a comment:


  • FelipeF
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    The studio responsible for this title has gone out of business. No one else has claimed the rights for this content. There's no way to get a new encode for this title I'm afraid. SD will be the only quality available.

    Leave a comment:


  • StylishGum
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    Originally posted by tbdave View Post
    FelipeF, any update on this?

    I paid for the HD version. I'd prefer to get this fixed. But if it's going to take months/years to get the HDX encode, then I (and other owners) should get a refund.
    Same here. This is not right at all. How can I trust having access to anything else I own going forward?

    Leave a comment:


  • tbdave
    replied
    Re: Triangle (2010) Doesn't Work - "Failed to get playback information"

    Originally posted by FelipeF View Post
    All HD streams have been discontinued. We are aware that there are some titles that had HD but not HDX. We are in the process of acquiring HDX encodes for these titles.
    FelipeF, any update on this?

    I paid for the HD version. I'd prefer to get this fixed. But if it's going to take months/years to get the HDX encode, then I (and other owners) should get a refund.

    Leave a comment:

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