Okay so here's the story. Two weeks ago I buy "Miss Peregrine's Home for Exceptional children" and inside is a redemption code. So it says to go to Fox Redeem dot com and redeem code. After entering the number it gives me three choices of websites to redeem, Itunes, Google and Vudu. So I choose Vudu as I dont have Google or Itunes. So after I choose Vudu to finish the redemption, I get an email from Vudu that says my movie is on Pre-order and after it is processed my credit card on file will be charged. Knowing this sounds incorrect, I write an email to Vudu asking why my credit card on file would be charged and they respond by saying my Pre-Order has been cancelled. Which has now just made my redemption code that came with the movie Invalid. I wrote them back asking why they would cancel my pre-order at all when all I asked is why my credit card would be charged when I redeemed an actual code. They say its a misunderstanding but they don't have the ability to add my movie back on. I write them back saying that they cancelled my pre-order without my permission and all I wanted to know is why I would be charged.
So I call Vudu support and speak with a rep who has no idea how redemption codes work, seriously I had to inform him three times how when you buy a movie it comes with a code that you can redeem for free that adds the movie to your account. After spending 1/2 hour on the phone and explaining my situation he says it will get sent to Escalation. I finally get an email from Escalation that says its a misunderstanding that I was sent that email but that they cant add the movie they cancelled on me and to contact Fox Redeem. So I contact them and they say that they did nothing wrong and they processed the code thru them with Vudu as the redeeming site to send the title and to contact Vudu again.
So after many emails of Vudu saying and I qoute "we cancelling your pre-order just cancelled the digital code, so we feel we did nothing wrong by cancelling your code so you wouldn't get charged". I responded that they cancelled the code without my permission and just made my code invalid and it can't be redeemed again. They refused several times in my asking them just to add my title back on so I had to buy the movie again to redeem another code to get the movie added back on. I even asked if they would just give me a 20.00 movie credit for what they did wrong in cancelling my order.
Am I in the wrong to think Vudu should've never cancelled my pre-order by asking a simple question of why my credit card on file would be charged when I redeemed an actual code that came with the Bluray. Vudu has already stated three times it was a misunderstanding but refuse to budge and now I had to buy the same movie twice to get the movie so my linked members could enjoy the movie also.
This seems so wrong considering I have over 2,300 movies in my account and have redeemed tons of movies without ever getting an email saying my card would be charged when processed.
So I call Vudu support and speak with a rep who has no idea how redemption codes work, seriously I had to inform him three times how when you buy a movie it comes with a code that you can redeem for free that adds the movie to your account. After spending 1/2 hour on the phone and explaining my situation he says it will get sent to Escalation. I finally get an email from Escalation that says its a misunderstanding that I was sent that email but that they cant add the movie they cancelled on me and to contact Fox Redeem. So I contact them and they say that they did nothing wrong and they processed the code thru them with Vudu as the redeeming site to send the title and to contact Vudu again.
So after many emails of Vudu saying and I qoute "we cancelling your pre-order just cancelled the digital code, so we feel we did nothing wrong by cancelling your code so you wouldn't get charged". I responded that they cancelled the code without my permission and just made my code invalid and it can't be redeemed again. They refused several times in my asking them just to add my title back on so I had to buy the movie again to redeem another code to get the movie added back on. I even asked if they would just give me a 20.00 movie credit for what they did wrong in cancelling my order.
Am I in the wrong to think Vudu should've never cancelled my pre-order by asking a simple question of why my credit card on file would be charged when I redeemed an actual code that came with the Bluray. Vudu has already stated three times it was a misunderstanding but refuse to budge and now I had to buy the same movie twice to get the movie so my linked members could enjoy the movie also.
This seems so wrong considering I have over 2,300 movies in my account and have redeemed tons of movies without ever getting an email saying my card would be charged when processed.
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