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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Where did my movies go?

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    #16
    Re: Where did my movies go?

    Originally posted by coleholling View Post
    As of about 9 am this morning all my movies have returned to VUDU. It took about 3 weeks for them to return. I too do not see them all in UV yet but I assume that will take a little time since it is a lot of movies. I am very relieved to have them back, but on a side note some movies that were HD are now SD. I am going to give it a few days to see if it will change on its own, if not I will mention it to UV/VUDU.
    At this time I also note that my missing films have returned to my My Vudu queue, but, like you, I note that the previously missing films still do not appear at myuv.com.

    Comment

      #17
      Re: Where did my movies go?

      There is also a missing movies thread. Perhaps we should all compare notes. This seems to be a significant issue. I am missing 32 movies and I have seen reports of 200, 60 and more. It also seems that support is offering the same comments to all.

      Comment

        #18
        Re: Where did my movies go?

        For the majority of us the movies are not missing. They are at myuv.com in our lockers. They however are not importing in. Mine is fixed, but at one point I was not seeing over 700 movies. It's a linking issue and if you have Vudu refresh your link and relink all of your various accounts it will correct itself. Mine took 12 hours after I relonked.

        Comment

          #19
          Re: Where did my movies go?

          It would seem that many of these issues began around 1/10/17. It is a relief that some of you have gotten a positive outcome. My situation is still in limbo. It's very frustrating.

          Comment

            #20
            Re: Where did my movies go?

            I have such a large library I'm not even sure what I'm missing but I know I'm missing "Despicable Me" since my daughter watches it often. I'll definitely keep better track from now on. I haven't heard from Vudu yet and I just submitted a "contact us" to UV which after giving it some thought is more likely where the issue lies. DM would be one of the few movies I obtained by using a digital code from a disc rather than just purchasing outright via Vudu or with the DVD/Vudu upgrade. I hope they get it fixed soon as I'm done buying movies via Vudu/UV until it gets resolved. A little scary to see a purchase suddenly disappear on you. At least on that particular one I still have a physical disc.

            Regards

            Comment

              #21
              Re: Where did my movies go?

              Originally posted by Stilgar View Post
              I have such a large library I'm not even sure what I'm missing but I know I'm missing "Despicable Me" since my daughter watches it often. I'll definitely keep better track from now on. I haven't heard from Vudu yet and I just submitted a "contact us" to UV which after giving it some thought is more likely where the issue lies. DM would be one of the few movies I obtained by using a digital code from a disc rather than just purchasing outright via Vudu or with the DVD/Vudu upgrade. I hope they get it fixed soon as I'm done buying movies via Vudu/UV until it gets resolved. A little scary to see a purchase suddenly disappear on you. At least on that particular one I still have a physical disc.

              Regards
              I reviewed your account and do not seen any instance of "Despicable Me" ever being on your account. I only see "Despicable Me 2". If the title was ever on your account, we keep a record of that, even if it was deleted.

              Comment

                #22
                Re: Where did my movies go?

                Originally posted by FelipeF View Post
                I reviewed your account and do not seen any instance of "Despicable Me" ever being on your account. I only see "Despicable Me 2". If the title was ever on your account, we keep a record of that, even if it was deleted.
                Thank you for checking, would that only be records for Vudu purchased films or do you include the linked libraries? How it all ties together is completely clear to me, I do know that I did not purchase that film through Vudu rather activated it via a code (Ultraviolet?). However I use the Vudu app to play all the films so I've watched it via Vudu dozens of times.

                Comment

                  #23
                  Re: Where did my movies go?

                  Originally posted by Stilgar View Post
                  Thank you for checking, would that only be records for Vudu purchased films or do you include the linked libraries? How it all ties together is completely clear to me, I do know that I did not purchase that film through Vudu rather activated it via a code (Ultraviolet?). However I use the Vudu app to play all the films so I've watched it via Vudu dozens of times.
                  If the movie was importing from your UV account and then for some reason removed/deleted, I would still see that it was once on your Vudu account. You might have Despicable Me on another UV/Vudu account.

                  Comment

                    #24
                    Same happened to me today. Pokemon The First Movie, and Pokemon The Movie 2000 both disappeared from my library. I emailed them, but seriously... Whiskey Tango Foxtrot?! Why even bother buying digitally if they can disappear from your library...

                    Comment

                      #25
                      Originally posted by Stracciato View Post
                      Same happened to me today. Pokemon The First Movie, and Pokemon The Movie 2000 both disappeared from my library. I emailed them, but seriously... Whiskey Tango Foxtrot?! Why even bother buying digitally if they can disappear from your library...
                      The only Pokemon movie that's ever been in your account is Pok?mon Detective Pikachu. The other ones mentioned were never there to begin with.

                      Comment

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