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HELP can no longer play UHD titles

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    HELP can no longer play UHD titles

    I have about 20 UHD titles in my library. Two days ago the option to play in UHD suddenly disappeared. No idea why. Nothing has changed. I have att gig service and usually have 500mbps up and down. I can only play in HDX or SD. The UHD speed test is gone as well.

    Is Vudu having technical issues with UHD?

    #2
    Re: HELP can no longer play UHD titles

    Originally posted by aleicgrant View Post
    I have about 20 UHD titles in my library. Two days ago the option to play in UHD suddenly disappeared. No idea why. Nothing has changed. I have att gig service and usually have 500mbps up and down. I can only play in HDX or SD. The UHD speed test is gone as well.

    Is Vudu having technical issues with UHD?
    Which device are you using? I'll give it a try here to see if I'm able to reproduce the issue.

    Comment


      #3
      Re: HELP can no longer play UHD titles

      Originally posted by DanielH View Post
      Which device are you using? I'll give it a try here to see if I'm able to reproduce the issue.
      PS4 Pro. I have two of them and both exhibit the same issue.

      Comment


        #4
        Re: HELP can no longer play UHD titles

        Originally posted by aleicgrant View Post
        PS4 Pro. I have two of them and both exhibit the same issue.

        While your PS4 is a 4K device, it doesn't currently support VUDU UHD.

        Comment


          #5
          Re: HELP can no longer play UHD titles

          are you certain? I could have sworn the UHD option was there before?

          Comment


            #6
            Re: HELP can no longer play UHD titles

            Originally posted by aleicgrant View Post
            are you certain? I could have sworn the UHD option was there before?
            Yup, it's never been certified for UHD playback on VUDU.

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