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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Kingdom season 2 VUDU Purchase DISAPPEARED from my account

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    #1

    Kingdom season 2 VUDU Purchase DISAPPEARED from my account

    On 12/05/2015 I purchased Kingdom season 2 HDX on vudu . It can not be repurchased due to licensing but that is just a guess on my part. On 6/21/2017 I noticed that in my balance and history section it said this:
    "6/21/2017 Own Kingdom: Season 2 [HDX]" So naturally I checked Kingdom season 2 in my vudu TV library (as it is not UV compatible) and I own only 1 episode now - every episode after is no longer available for me to watch.

    https://www.vudu.com/movies/#!conten...ngdom-Season-2

    any help would be appreciated.
    Tags: None
    #2
    Re: Kingdom season 2 VUDU Purchase DISAPPEARED from my account

    Originally posted by alexy25 View Post
    On 12/05/2015 I purchased Kingdom season 2 HDX on vudu . It can not be repurchased due to licensing but that is just a guess on my part. On 6/21/2017 I noticed that in my balance and history section it said this:
    "6/21/2017 Own Kingdom: Season 2 [HDX]" So naturally I checked Kingdom season 2 in my vudu TV library (as it is not UV compatible) and I own only 1 episode now - every episode after is no longer available for me to watch.

    https://www.vudu.com/movies/#!conten...ngdom-Season-2

    any help would be appreciated.
    Did you remember purchasing it as a season pass or as a completed season? Because the final episode of season 2 wasn't out until August of 2016 so if you didn't purchase it as a season pass you couldn't have bought it in December of 2015.

    Have you gone back through your purchases to see if you actually did buy it? Even if the series vanished from your account the transaction information would still be there.

    Comment

      #3
      Re: Kingdom season 2 VUDU Purchase DISAPPEARED from my account

      I heard of this disappearing from someone's library not long ago but they received a credit for it. I believe it was a $19.99 or $24.99 credit

      Comment

        #4
        Re: Kingdom season 2 VUDU Purchase DISAPPEARED from my account

        Originally posted by Hjerne View Post
        Did you remember purchasing it as a season pass or as a completed season? Because the final episode of season 2 wasn't out until August of 2016 so if you didn't purchase it as a season pass you couldn't have bought it in December of 2015.

        Have you gone back through your purchases to see if you actually did buy it? Even if the series vanished from your account the transaction information would still be there.
        Vudu did not market it as a season pass - it was a complete season episodes 1-10 and i purchased it on 12/05/2015... They have done many seasons s1A and s1B so i thought this was no different. My main issue is I was not alerted to the change, I found out myself. Does that seem right or fair in any way? Vudu can take all the Clean versions of films away they want i don't care as i did not purchase them but this is an actual purchase made through vudu using a credit card. So is nothing safe in an account??

        Comment

          #5
          Re: Kingdom season 2 VUDU Purchase DISAPPEARED from my account

          Originally posted by hawksfan503 View Post
          I heard of this disappearing from someone's library not long ago but they received a credit for it. I believe it was a $19.99 or $24.99 credit
          I own season 1 and now i own 1 episode of season 2 - i could care less about the credit. I just want to be informed and given a choice. If vudu said "refund or would you like to keep it?" i would of kept it...

          Comment

            #6
            Re: Kingdom season 2 VUDU Purchase DISAPPEARED from my account

            The same thing happened to me. On 6/21/17 I had a charge for Kingdom season 2, and now a credit of $27.05 is on my account. I purchased the complete second season 12/28/2015 - I found the charge in my transaction history. Even if there's a licensing issue that prevents Vudu from selling the season now (as was speculated), that shouldn't affect anyone who already purchased the season! That's not right. If you've purchased it, you own it and it should not be removed from your library. I've emailed Vudu support for an explanation. Why should we purchase anything if that purchase is subject to reversal? Netflix can remove whatever they want- I'm paying for a subscription, not exact content. With Vudu, I've paid for what's in my library.

            Comment

              #7
              Re: Kingdom season 2 VUDU Purchase DISAPPEARED from my account

              Originally posted by MattBryans
              I've had more than a few movies disappear without rhyme or reason. I've contacted customer service but unless you held onto a random receipt from say four years ago that shows that title you bought you are out of luck. I recently had the movie Flight just up and disappear but since I don't have the receipt from last year when I bought the movie (because we all keep every receipt from every bluray we have ever bought) there is nothing Vudu will do. I've sent bluray cases, redemption slips, screenshots showing I've redeemed titles and nothing can be done till you also show the receipt that you bought a movie. Doesn't even matter if it's disc to digital if a title goes missing you have to have a receipt to prove you bought the title. I just gave up arguing it's a lost cause. You could have sworn testimony from the clerk at Wal Mart that you bought the bluray, have the movie in hand but lose that receipt and you are persona non grata.
              if you bought it on vudu or redeemed a code look under balance and history find the date it was added then vudu can tell how it was added and they usually fix it if it was purchased or redeemed on vudu and not somewhere else

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