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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
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4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Movies not showing up in VUDU

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    #1

    Movies not showing up in VUDU

    I connected itunes, VUDU, Amazon, google play onto the new Movie Anywhere. I'm noticing that some of my itunes movies are not showing up in VUDU, but some are.

    The one movie I can specifically think of that is not showing up is The Mummy, the new version. The Mummy is showing up in Amazon, Itunes and Google Play, but not in VUDU. I redeemd this on itunes by the way.
    Tags: None
    #2
    Re: Movies not showing up in VUDU

    Originally posted by NitiS View Post
    I connected itunes, VUDU, Amazon, google play onto the new Movie Anywhere. I'm noticing that some of my itunes movies are not showing up in VUDU, but some are.

    The one movie I can specifically think of that is not showing up is The Mummy, the new version. The Mummy is showing up in Amazon, Itunes and Google Play, but not in VUDU. I redeemd this on itunes by the way.
    VUDU does not currently have The Mummy in UHD.

    Comment

      #3
      Re: Movies not showing up in VUDU

      Jake, is it possible for a title not to import into vudu at all even if it exists in both Movies Anywhere and UV libraries - but different quality in each?

      For example if you own SD via UV and HD via Movies Anywhere, or HD via UV and UHD via Movies Anywhere?

      Another vudu account which is linked using UV sharing only and no Movies Anywhere imports everything correctly, but I am not sure exactly what conditions can cause this.

      Edit: once a movie won't port in, unlinking both MA and UV, then trying either one on their own, the affected movies still will not port in. But connecting one of the libraries to another vudu account, they will port in.

      Comment

        #4
        Re: Movies not showing up in VUDU

        So I tried to make a separate post about this but the thread was deleted

        I've been able to get a couple of the missing movies to port to vudu via UV, but not all. They vanish once I disconnect UV even though they are also in my MA library.

        I've disconnected my UV library and left just MA connected while I wait for the movies to port in to vudu.

        It has been 7 days and I am still waiting for them to appear from MA ... new movies added to my MA library have ported through, but there are still a bunch that won't import.

        Is there a number of days/weeks this should take? Thanks.

        Comment

          #5
          Re: Movies not showing up in VUDU

          It appears that movies being in a different resolution at MA and UV makes them disappear from Vudu. Another Vudu account that isn't connected to Movies Anywhere, that is using UV sharing can watch the movies fine though. Even disconnecting MA and staying linked to UV doesn't change a thing. You would think that any movie in my UV account would be watchable at a linked Vudu account, but nope. I've been having this ongoing problem since connecting MA.

          Oh, and these missing movies at Vudu are available to watch across all other digital retailers connected to my MA.

          Comment

            #6
            Re: Movies not showing up in VUDU

            It has been over 2 weeks... is someone at least looking at the issue even if there is no timetable for a fix??

            Comment

              #7
              Well, I see no reply since October. I just merged Vudu and iTunes using MoviesAnywhere and 25% of the Vudu library did not port to iTunes and about 15% of the iTunes library did not port over to Vudu. I purchased Independence Day (1996) on iTunes after the two were linked and it ported to Vudu. Tonight, I purchased The Arrival and it did not port to iTunes. And, "Arrival" did not port from Vudu to iTunes, either. MoviesAnywhere is not showing either of the Arrivals in my inventory, either. **Sigh**

              Comment

                #8
                Originally posted by Stevo View Post
                Well, I see no reply since October. I just merged Vudu and iTunes using MoviesAnywhere and 25% of the Vudu library did not port to iTunes and about 15% of the iTunes library did not port over to Vudu. I purchased Independence Day (1996) on iTunes after the two were linked and it ported to Vudu. Tonight, I purchased The Arrival and it did not port to iTunes. And, "Arrival" did not port from Vudu to iTunes, either. MoviesAnywhere is not showing either of the Arrivals in my inventory, either. **Sigh**
                The Arrival is NOT an MA enabled movie, therefore it's not going to port over to iTunes through MA. It is UV enabled though.

                https://www.vudu.com/movies/#!content/6978/The-Arrival

                Comment

                  #9
                  Hello, I need help, I redeemed Despicable me 3 in itunes and it is showing up in itunes and Moviesanywhere, however it is not showing up in VUDU. I'm attaching a picture to show that it is showing in itunes and moviesanywhere.
                  Attached Files

                  Comment

                    #10
                    Originally posted by NitiS View Post
                    Hello, I need help, I redeemed Despicable me 3 in itunes and it is showing up in itunes and Moviesanywhere, however it is not showing up in VUDU. I'm attaching a picture to show that it is showing in itunes and moviesanywhere.
                    It's there

                    Comment

                      #11
                      Originally posted by FelipeF View Post

                      It's there
                      Thank you

                      Comment

                        #12
                        So... I just bought a movie in iTunes and it shows up in my MA account, but not on My Vudu. Does it take some time to catch up with my purchase, or is it a glitch?

                        Comment

                          #13
                          I am also having this issue, and although only one of my titles did not port from iTunes to either Vudu or Movies Anywhere, it is frustrating. Please get this fixed. I use Chromecast to view my movies on my smart tv, but Apple only allows viewing from device to tv by using Apple TV. If anyone could tell me how to correct this issue, I would be grateful.

                          Comment

                            #14
                            How long does it take for a movie to show up? I recently purchased Bambi and redeemed through Google. It's still now showing up in my VUDU after 30 minutes.

                            Comment

                              #15
                              Originally posted by edytwinky View Post
                              How long does it take for a movie to show up? I recently purchased Bambi and redeemed through Google. It's still now showing up in my VUDU after 30 minutes.
                              I now see it on your account.

                              Comment

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