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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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HD buffering on Fios with 20Mbps d/l???

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    HD buffering on Fios with 20Mbps d/l???

    Looking for some help...

    The last two movies I've rented in HD have NOT streamed to my Vudu...within a minute or so of the movie starting, it goes into a buffering mode, taking three HOURS or more to D/L the movie.

    Some info:
    - using FiOS
    - Vudu is connected via WiFi to the network
    - just tested (speedtest.net) from a wireless laptop and seeing 20.20mbps D/L speed
    - previous downloads of HD streamed perfectly
    - verified that I selected HD and not HDX
    - no other network activity taking place concurrently
    - nothing has changed since I had no issues (TV, Vudu, router are all in same location, no other wireless added to house, etc)

    Any ideas what's causing this very slow HD download?

    Thanks!
    Brian

    #2
    Re: HD buffering on Fios with 20Mbps d/l???

    Originally posted by BCinMD View Post
    Looking for some help...

    The last two movies I've rented in HD have NOT streamed to my Vudu...within a minute or so of the movie starting, it goes into a buffering mode, taking three HOURS or more to D/L the movie.

    Some info:
    - using FiOS
    - Vudu is connected via WiFi to the network
    - just tested (speedtest.net) from a wireless laptop and seeing 20.20mbps D/L speed
    - previous downloads of HD streamed perfectly
    - verified that I selected HD and not HDX
    - no other network activity taking place concurrently
    - nothing has changed since I had no issues (TV, Vudu, router are all in same location, no other wireless added to house, etc)

    Any ideas what's causing this very slow HD download?
    Brian,

    I've sent you a private message to help troubleshoot the issue you're experiencing.

    Comment


      #3
      Re: HD buffering on Fios with 20Mbps d/l???

      Originally posted by BCinMD View Post
      Looking for some help...

      The last two movies I've rented in HD have NOT streamed to my VUDU...within a minute or so of the movie starting, it goes into a buffering mode, taking three HOURS or more to D/L the movie.

      Some info:
      - using FiOS
      - Vudu is connected via WiFi to the network
      - just tested (speedtest.net) from a wireless laptop and seeing 20.20mbps D/L speed
      - previous downloads of HD streamed perfectly
      - verified that I selected HD and not HDX
      - no other network activity taking place concurrently
      - nothing has changed since I had no issues (TV, VUDU, router are all in same location, no other wireless added to house, etc)

      Any ideas what's causing this very slow HD download?

      Thanks!
      Brian
      I have the BD390 also. I had to change the DNS servers in the BD390 to what Verizon uses(Open DNS works too). Prior to that I would have occasional drops from the HD stream. After I changed the DNS servers IP addresses to the FIOS DNS IP addresses(or OPEN DNS) I get three bars on HDX. One bar initially, then in a few seconds it goes up to three bars and stays there.

      I have a FIOS 25/15 connection. This afternoon we rented "The Ugly Truth" from VUDU on the BD390. I checked the HDX bars around six times during the 1.5 hour movie and every time it was showing 3 HDX bars.

      Comment


        #4
        Re: HD buffering on Fios with 20Mbps d/l???

        Originally posted by aaronwt View Post
        I have the BD390 also. I had to change the DNS servers in the BD390 to what Verizon uses(Open DNS works too). Prior to that I would have occasional drops from the HD stream. After I changed the DNS servers IP addresses to the FIOS DNS IP addresses(or OPEN DNS) I get three bars on HDX. One bar initially, then in a few seconds it goes up to three bars and stays there.

        I have a FIOS 25/15 connection. This afternoon we rented "The Ugly Truth" from VUDU on the BD390. I checked the HDX bars around six times during the 1.5 hour movie and every time it was showing 3 HDX bars.
        Thanks for the info, but I don't think I have the same unit - my set top box shows a model # of VUDUBX100. I went into the settings of the device and there is no place that I can find to modify the DNS settings - it just shows that the default gateway is set to my Verizon router IP.



        Adam -

        I have replied to your IM with the test results.

        Comment


          #5
          Re: HD buffering on Fios with 20Mbps d/l???

          Originally posted by BCinMD View Post
          Thanks for the info, but I don't think I have the same unit - my set top box shows a model # of VUDUBX100. I went into the settings of the device and there is no place that I can find to modify the DNS settings - it just shows that the default gateway is set to my Verizon router IP.



          Adam -

          I have replied to your IM with the test results.
          I noticed that with my BX 100 units. In Amadeus mode you can access that info.
          Do the network settings in Amadeus carry over to Brazil?

          Comment


            #6
            Re: HD buffering on Fios with 20Mbps d/l???

            Hello, Adam - I responded to your PM with the test results over a week ago and have had no response.

            I tried watching an HD movie again this morning, and I am getting the same result - it plays for about one minute or so then goes into a buffering mode where it takes HOURS for the HD movie to download.

            This is getting VERY frustrating, and unless I can get some help resolving this issue, I am inclined to just give up on the VUDU service entirely.

            Comment


              #7
              Re: HD buffering on Fios with 20Mbps d/l???

              Originally posted by BCinMD View Post
              Hello, Adam - I responded to your PM with the test results over a week ago and have had no response.

              I tried watching an HD movie again this morning, and I am getting the same result - it plays for about one minute or so then goes into a buffering mode where it takes HOURS for the HD movie to download.

              This is getting VERY frustrating, and unless I can get some help resolving this issue, I am inclined to just give up on the VUDU service entirely.
              I have sent you a PM, please check.

              Comment


                #8
                Re: HD buffering on Fios with 20Mbps d/l???

                I'm seeing this same issue. Up until month or so ago, I rarely waited for buffering. When I did, it cleared up quickly. Lately, I've just been giving up on streaming, and waiting for the movie to download. The HD streaming is what sets Vudu apart from other services, so I hope this gets resolved!

                Comment


                  #9
                  Re: HD buffering on Fios with 20Mbps d/l???

                  I have an LG 390. Just tried to watch a HDX movie on VUDU. I also have verizon fios 20/5 with actiontec router. The LG 390 is a wired connection. No wireless involved.

                  I got a buffering error and had to watch in HD mode.

                  What should I do? This should work in HDX mode.

                  The LG 390 is a wired connection to the router. Same as this pc. this pc has the speed, i.e. > 4.5 MBs. I did the VUDU test and there was plenty of speed.

                  Some have posted about changing DNS. Can they be more specific on what to change on the LG 390??

                  Comment


                    #10
                    Re: HD buffering on Fios with 20Mbps d/l???

                    Hi Brunjest,

                    Please check your PM. Thank you.

                    Comment


                      #11
                      Re: HD buffering on Fios with 20Mbps d/l???

                      Originally posted by cscott952 View Post
                      I'm seeing this same issue. Up until month or so ago, I rarely waited for buffering. When I did, it cleared up quickly. Lately, I've just been giving up on streaming, and waiting for the movie to download. The HD streaming is what sets Vudu apart from other services, so I hope this gets resolved!
                      UPDATE:
                      I discovered recently that the powerline network adapters I was using were causing the problem. The adapters generated so much latency, that nothing could work through them. Since I ran a cat5 to the Vudu box, the buffering has disappeared, and the service runs fantastic.

                      Comment


                        #12
                        Re: HD buffering on Fios with 20Mbps d/l???

                        I too have buffering issues on my BD390.

                        Someone please PM me the secret DNS setttings.

                        Comment


                          #13
                          Re: HD buffering on Fios with 20Mbps d/l???

                          Originally posted by Hank1 View Post
                          I too have buffering issues on my BD390.

                          Someone please PM me the secret DNS setttings.
                          I have the DNS settings in my BD390 set for the same addresses as my Internet Provider. So I just use the addresses that show up in my router.

                          Comment


                            #14
                            Re: HD buffering on Fios with 20Mbps d/l???

                            Try these:

                            Primary: 4.2.2.2
                            Secondary: 4.2.2.1

                            Comment


                              #15
                              Re: HD buffering on Fios with 20Mbps d/l???

                              Originally posted by RonV View Post
                              Try these:

                              Primary: 4.2.2.2
                              Secondary: 4.2.2.1
                              Would I (newbie) need to change anything in my router?

                              Thanks,

                              Comment

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