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50 Mbps Comcast HSI, problems with HDX streaming

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    #1

    50 Mbps Comcast HSI, problems with HDX streaming

    I'm having a problem getting HDX streaming to work consistently on my LG NetCast LHB-975 HTiB. I get frequent buffering events when I try to stream an HDX movie; however, my speedtest results at www.speedtest.net are consistently 60Mbps down/20 Mbps up. My results at speedtest.vudu.com, however, vary from 60Mbps down to as little as 2.5 Mbps down. Any suggestions? I've seen many people have had similar problems but I haven't seen anyone have such varying results from the VUDU speedtest site.
    Tags: None
    #2
    Re: 50 Mbps Comcast HSI, problems with HDX streaming

    I'm having the same problems. I have integrated VUDU with my Mitsubishi LCD TV: Model LT-52249. It's extremely frustrating! I noticed more of a problem when trying to watch HDX during east coast "peak hours" 7pm-11pm. It's especially worse on weekends too (Friday / Saturday night). I hope VUDU is able to correct this problem.

    Comment

      #3
      Re: 50 Mbps Comcast HSI, problems with HDX streaming

      Im starting to wonder if the HDX streaming isnt quite ready from prime time. Main reason I bought a second BX100 to just download them.

      Comment

        #4
        Re: 50 Mbps Comcast HSI, problems with HDX streaming

        HDX is ready for "prime time" the issue that I see being reported here is that the bandwidth going from his ISP to the VUDU speed test node drops to 2.5 mbps.

        Without an consistant bitrate across all paths from the VUDU site to your home, streaming content at a high bitrate will introduce these buffering messages.

        Comment

          #5
          Re: 50 Mbps Comcast HSI, problems with HDX streaming

          I did not say HDX wasnt ready for primetime, thats all I use. I said "streaming". I see where others are having the issue on other forums, and its why Im not willing to sacrifice PQ for streaming. Im really irritated Vudu went away from boxes, because many of us just cant get fast enough HSI to stream HDX at full PQ. I think their move was premature.

          It was a great idea to get out there on tv's and br players, but they should kept making the BX100 a couple of more years. Reason I bought a spare, I can only get 4mbps DSL in my area, so downloading HDX is the way for me.

          Comment

            #6
            Re: 50 Mbps Comcast HSI, problems with HDX streaming

            Going back to my original question, any suggestions? It's not just some ISP, it's Comcast, so I'm sure I'm not alone with this problem.

            Comment

              #7
              Re: 50 Mbps Comcast HSI, problems with HDX streaming

              This is what I did

              1. make your lg machine or other device a Static ip
              2.open up ports 8100-8199 and 13200-13299
              3. get a cat 6 cable spec wize it won't do anything but it does provide a cleaner singal

              That probobly won't work but it will maximize the configuration.

              What I did to find out weather it was comcast or vudu was give it a speed test on Vudu web's site and it was confirmed my speed was slower than 4mbps. To confirm it more while this was buffering I put on netflix and I was not buffering but I was getting a very poor quality picture which usually represents poor singal.

              What worked for me was to change the WAN ip address. I have comcast and I have a residental setup of 16mbps standard. It is said to have a dynamic Ip address but everytime I unplugged it and repluged it in it came up with the same IP address. The work around is as such.

              Everytime Comcast plugs into a network card, router or any device it assigns an ip address to that device. It does this by using the device Mac Address. What that means if I hook up my modem to the nic card I will get a differnet Ip address then I would if I hook up my modem to a Router. because the MAC address is different on every network device. it's a 12 digit hexadecimal number to identify that network device.) However if I'm plugged into that router and I just want to reset it to the same device the ip address of the router is what Im going to get.

              The work around is as such

              you can go into your setup page of your router, and clone another mac address of another nic card or device. instead of using the router mac address (which will be your default because your modem is hooked up to it.) In your router you will look for the field clone mac address. After you find that field you will imput the mac address you copied on paper and input it in the clone field in the router. when you do that comcast will think your router is that other device because it using that mac address you gave it by typeing it in the clone field so now you a different Wan IP. So now that you are confused and have no idea what I'm talking about I will try to explain it in detail.

              This is what I did I unplugged my modem from my router and powered off the modem. I have a few old laptops I plugged in my modem to the laptops directly. I let it assign an ip address to the laptop that the modem was plugged into at that time. After I did that I copied down the mac address on paper. I found out the Mac address by typing in the command prompt ipconfig /all. Sometimes the laptop might have the MAC address listed on the bottom of the laptop. After I did this a few times (with different laptops) and had my mac addresses copied down I hooked up my router the usual way and I went into the setup page and typed the mac address in the clone field in the router that I was going to try. if VUDU was steady then it woeked if not we repete the fuction putting in another mac address. When you do this Comcast will think your router is another device and give it a differnet Ip address.


              What I noticed was most of my ip addresses (using different laptops) was getting an ip of 98.xx.xx.xx.xx On one of my laptops I got a 66.xx.xx.xx.xx That was better but it didn't clear up the problem. so I finally found a laptop that gave me a 74.xx.xx.xx and believe it or not it worked. I have not had one rebuffer in 1080p singnal 10pm or 6am Before I did this i always had rebuffering problems


              Please let me know how it worked out

              Comment

                #8
                Re: 50 Mbps Comcast HSI, problems with HDX streaming

                I went from non stop buffering issues to no buffering issues over the course of 6 months. The problem plain and simple lies with Comcast. Using DNS servers helps the problem but will not make it go away. I happen to live in one of Comcast's internet test zones. We get everything first. We were one of the 1st areas to get 100mbs "xfinity" service in our area. Since that time, using the Google DNS servers, i've had no buffers at all and I always have 3bars on HDX.

                I did not change my Comcast data plan in any way. They system was upgraded and everything changed after that. Speed test went from 15-30mbs to 100mbs.

                Comment

                  #9
                  Re: 50 Mbps Comcast HSI, problems with HDX streaming

                  I agree the problem lies with comcast. Changing the wan ip has also helped me. In a nutshell what you do in the router is clone another mac address.

                  lately though what I have noticed (I upgrated to powerboost 30/22 standard is during prime hours on the vudu speed test I'll been getting really slow speeds. one day I got 3 mbps another day I got 15 mbps. But on other speed test I'm doing my 35 mbps speed test with powerboost.

                  To dubble check this I logged into another DSL account who was a lot slower but from what I remember the speed differnece between standards speed tests and vudu was high.

                  Lately Vudu has been messing up during prime hours. My opinion comast has a part in this but so does vudu.

                  Comment

                    #10
                    Re: 50 Mbps Comcast HSI, problems with HDX streaming

                    Originally posted by kpziegler View Post
                    Going back to my original question, any suggestions? It's not just some ISP, it's Comcast, so I'm sure I'm not alone with this problem.
                    @kpziegler - I am having the buffering problem with vudu using Comcast as my ISP.

                    Interestingly, if I test my network speed, during the buffering event, I get ~20Mbps. So in my case, either Comcast is screwing with the traffic ('shaping'), or vudu is overwhelmed with demand and can't push/feed the videos at the rate needed to maintain clean HD(X) streaming.

                    Comment

                      #11
                      Re: 50 Mbps Comcast HSI, problems with HDX streaming

                      Well I spoke to soon. The last month VUDU has once again became unusable streaming. I purchased a VUDU box on Ebay today and will download when I want to watch.

                      I've tried every trick, tip and secret code I could find and couldn't get it to work reliably day or night. I can't see how VUDU can be long for this world if they don't get this fixed. Most people aren't as patient and forgiving as me.

                      I've tried giving demos of the service, showing the trailers, and the buffering ruins everything. That equals customers lost. The service is great but streaming it just doesn't work. If it isn't plug and play ready it doesn't work. That's the reality. I should have never had to go to the lengths I did to get the service to function in it's most basic form streaming. No average consumer will do that. NONE!!! Not trying to bash just send a message. If you value your jobs you may want to get your product fixed and working.

                      Comment

                        #12
                        Re: 50 Mbps Comcast HSI, problems with HDX streaming

                        Tcfish19,

                        I apologize that you experiencing buffering and while I wish it were plug and play for everyone, sometimes adjustments need to be made to the user?s network. Please contact our care line at (888)554-8838 and there are further adjustments that can be made to your router beyond changing just the DNS.
                        Last edited by DanielH; 05-02-2011, 01:58 PM.

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                          #13
                          Re: 50 Mbps Comcast HSI, problems with HDX streaming

                          Dan,

                          Thanks for the offer but I fixed the problem by getting another VUDU box and downloading the content I want to watch. I have zero interest in wasting more money testing the streaming service for Walmart. You've got the money test it yourself. I've paid for at least 8 movies that have been ruined by buffering issues as I've worked to fix the problem. You should be happy as Walmart will get more revenue from me since I was prone to give up on your service for weeks and months trying to fix the buffering problem. It's really a win, win. Please don't stop supporting the boxes!!

                          Comment

                            #14
                            Re: 50 Mbps Comcast HSI, problems with HDX streaming

                            TCfish,

                            The goal is to find a fix that works for your device, as every home network is different. While we still support the download service, working with our customer support can eliminate the buffering in brazil. Please send me a PM if you would like me to help.
                            Last edited by DanielH; 05-02-2011, 01:57 PM.

                            Comment

                              #15
                              Re: 50 Mbps Comcast HSI, problems with HDX streaming

                              I was lucky to get here, as im having a lot of trouble with my connection speed. Thats why im asking for your help. I've been having issues for some days now, and every comcast speed test i do, offers different results. I am really lost here. cheers and thanks in advance.

                              Comment

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