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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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    Connection failed.

    Please help!

    I have a new Magnavox Blueray that worked fine when I first hooked it up to VUDU but now I get:

    Connection failed.

    Detail: a record for this hardwareld already exists, unprovision first

    More info: Hardware id: G2NSD00E0A90EB5B5
    Device id: 0
    Software version: 3.0.0-61108-PnsMn10300

    I still have the internet connection working fine but can't connect to VUDU so how do I unprovision?

    Thanks,
    Dave

    #2
    Re: Connection failed.

    Please confirm the hardware ID and re-post. I should be able to take care of this for you
    Last edited by DanielH; 05-02-2011, 02:42 PM.

    Comment


      #3
      Re: Connection failed.

      I have the same Magnavox Blue Ray and I'm receiving the same Connection failed mssg. Please help? Hardware ID: G2NSD00100E0A90AC56A
      Device ID: 0
      Software version: 3.0.0-59423-PnsMn10300


      Originally posted by deputylynch View Post
      Please help!

      I have a new Magnavox Blueray that worked fine when I first hooked it up to VUDU but now I get:

      Connection failed.

      Detail: a record for this hardwareld already exists, unprovision first

      More info: Hardware id: G2NSD00E0A90EB5B5
      Device id: 0
      Software version: 3.0.0-61108-PnsMn10300

      I still have the internet connection working fine but can't connect to VUDU so how do I unprovision?

      Thanks,
      Dave

      Comment


        #4
        Re: Connection failed.

        Pman,

        You should be all set. Please give it a try.
        Last edited by DanielH; 05-02-2011, 02:42 PM.

        Comment


          #5
          Re: Connection failed.

          I too have a new Magnavox Blueray that worked the first try, but now fails with this message:
          Connection failed.

          Detail: a record for this hardwareld already exists, unprovision first

          More info: Hardware id: G2NSD00E0A9076867
          Device id: 0
          Software version: 3.0.0-61108-PnsMn10300

          I'm trying to get this working for my inlaws while I'm here for the holidays. Any help is appreciated.

          Comment


            #6
            Re: Connection failed.

            Same Problem here, Vizio 231 Blu Ray Player

            ID vz01221b00199d1bcd34

            Thanks,

            DaveW

            Comment


              #7
              Re: Connection failed.

              Originally posted by dhatman View Post
              Pman,

              You should be all set. Please give it a try.


              I have the same player and getting same type of error.

              Hardware id: G2NSD00100E0A906CF51
              Device id: 0
              Software Version: 3.0.0-61108-PnsMn10300

              Can you help?

              Comment


                #8
                Re: Connection failed.

                Same Problem here.

                Hardware ID vz01221b00199d1bcd34

                Vizio VBR231.

                Thanks,

                DaveW

                Comment


                  #9
                  Re: Connection failed.

                  I was able to unprovision some of the devices in this thread. If i did not take care of yours, please call customer care 8885548838. They will need to confirm the exact hardware id that you listed.
                  Last edited by DanielH; 05-02-2011, 02:42 PM.

                  Comment


                    #10
                    Re: Connection failed.

                    I'm having a similar problem.
                    Detail code- 1:203
                    Hardware id: PHIL210 5001C50 AB82FCD 560A8B0
                    device id: 375A42D
                    Software version: 3.1.0-100264-SystemDriverArm11mtk BD 1.0-138052

                    Comment


                      #11
                      Re: Connection failed.

                      Originally posted by josephwoodman View Post
                      I'm having a similar problem.
                      Detail code- 1:203
                      Hardware id: PHIL210 5001C50 AB82FCD 560A8B0
                      device id: 375A42D
                      Software version: 3.1.0-100264-SystemDriverArm11mtk BD 1.0-138052
                      Hello,

                      Please try connecting again. It should work now. Let me know if you have any further questions.

                      Comment


                        #12
                        Re: Connection failed.

                        Originally posted by FelipeF View Post
                        Hello,

                        Please try connecting again. It should work now. Let me know if you have any further questions.
                        I am having the same issues with my Vizio Blu Ray player. I can't get it to connect to Vudu to watch movies I've purchased.

                        It says "Connection Failed"
                        Hardware id: VZ01122 B00199D 4351CEA 936160A
                        Device id:0

                        Comment


                          #13
                          Re: Connection failed.

                          Originally posted by Joseph Maenza View Post
                          I am having the same issues with my Vizio Blu Ray player. I can't get it to connect to Vudu to watch movies I've purchased.

                          It says "Connection Failed"
                          Hardware id: VZ01122 B00199D 4351CEA 936160A
                          Device id:0
                          Are you in the United States?

                          Comment


                            #14
                            I am getting an error code 7
                            Hardware id: WTHSGDX UB83D4E 0E01B22 5C2DCA3
                            Device id: 6D31FC7

                            Comment


                              #15
                              Was working fine but now have error code 7
                              hardware id seit700 uf845ad b65610a 9ad7a11
                              device id 6b97dc7
                              software version
                              3.1.0-186514-systemdrivermstar 3.1.0.05.05-286739

                              Comment

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