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Network control spotty and unreliable

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    Network control spotty and unreliable

    What in the workd is going on with this machine??? i have clients with vudu xl's and the ip control works, then doesnt, works then doesnt etc... all since this crappy upgrade you guys did that basically ruined the machine. the machine was 100x better before the firware update.

    what is your plan exactly and when will this be adressed???

    you cant even switch to ir because you folks dont have stock on ir dongles. ill make one if you can send me specs on it.

    someone help here please.

    #2
    Re: Network control spotty and unreliable

    I agree completely. The IP control interface which should be simple and robust is not worthy of the rest of the players quality.

    How about fixing it once and for all!!

    Comment


      #3
      Re: Network control spotty and unreliable

      Please check your inbox hyhadad
      ________
      Last edited by JohnA; 05-02-2011, 01:09 PM.

      Comment


        #4
        Re: Network control spotty and unreliable

        Can you respond to everyone?

        What is the status of the network control? As mentioned before, it seems that it works sometimes and other times it does not.

        Comment


          #5
          Re: Network control spotty and unreliable

          I'm having the exact same issue with one of my clients XL boxes and registered here to hopefully get an answer on this issue. Has it been fixed and then broken again? Is it ever going to get fixed permanently?

          I really want to get this resolved so I don't have to go do a service call everytime a client loses net remote connectivity!

          Comment


            #6
            Re: Network control spotty and unreliable

            If anyone is still having issues with net remote, please send me a private message with all of the device information, email address and a contact number to reach you at.

            Comment


              #7
              Re: Network control spotty and unreliable

              Having issues here as well and the client is VERY unhappy.

              Thanks!

              Comment


                #8
                Re: Network control spotty and unreliable

                Hi,

                I have 5 clients that are having problems with their VUDU XL Net remote. They are not working anymore. They are all hooked up through the Ethernet with Net Protocol. They were all working fine until now.

                It's very Important that I get this resolved as my customers are not happy. Please let me know what the status is.

                Thank you,

                Dan

                p.s. I have PM'd you twice and have not got any response.

                Comment


                  #9
                  Re: Network control spotty and unreliable

                  Originally posted by dstarr View Post
                  Hi,

                  I have 5 clients that are having problems with their VUDU XL Net remote. They are not working anymore. They are all hooked up through the Ethernet with Net Protocol. They were all working fine until now.

                  It's very Important that I get this resolved as my customers are not happy. Please let me know what the status is.

                  Thank you,

                  Dan

                  p.s. I have PM'd you twice and have not got any response.

                  I only have a PM from you today, but nothing previous. I need the device information if possible, we need to pull the command logs to see exactly where the device is losing connection.

                  Comment


                    #10
                    Re: Network control spotty and unreliable

                    Hello all, I'm having a similar problem and just PM'ed Dhatman.


                    I'm an integration specialist with a client who has had the VUDO XL box installed for 2+years. We have a Crestron control system in place with the ControlWorks module for ethernet control. It has been completely functional for the past 2 years. Recently, within the past 4 months and coinciding with software updates, I've lost control of the VUDO box and cannot regain control. We have DHCP enabled with MAC specific DNS IP address allocation. Ethernet Control is enabled and my control strings are being sent from Crestron. Is there an issue with firmware or software that would have resulted in this dysfunction?

                    Please reach out ASAP as I am going to be onsite in the morning to continue T/S'ing thsi issue.

                    Thank you greatly,
                    Dan Purdy

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