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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
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4. Spiteful or inflammatory comments about other users or their comments
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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Movies keep buffering then are unable to stream even SD

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    #1

    Movies keep buffering then are unable to stream even SD

    I got a philips home theatre system and have been unable to watch a movie because it keeps buffering on hd then i switch to sd it buffers then tells me it is unable to stream at this time please help me i have tried this three times letting the movie run out without getting to watch any of them.
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    #2
    Re: Movies keep buffering then are unable to stream even SD

    Can you describe how your player is connected to the internet (wired/wireless) also who is your ISP and what is the speed that you subscribe to?

    Originally posted by harrism View Post
    I got a philips home theatre system and have been unable to watch a movie because it keeps buffering on hd then i switch to sd it buffers then tells me it is unable to stream at this time please help me i have tried this three times letting the movie run out without getting to watch any of them.

    Comment

      #3
      Re: Movies keep buffering then are unable to stream even SD

      I have Verizon DSL 1.5-3 Mbps speed and I have it connected through a Lan cable directly from my Netgear router to my blu ray player. It will play for a few seconds then start buffering play then buffering then it tells me the movie can not be streamed right now try back later.

      Comment

        #4
        Re: Movies keep buffering then are unable to stream even SD

        I've had a similar problem with my Vizio TV- this is the 3rd night in a row I've started a movie in HD (I can never get HDX to work without buffering every minute or so) during the 8PM hour and it keeps stopping about every 5 minutes to buffer. So far I've given up and waited a couple hours and it plays without a hitch after that. Is this because there's less people using the internet around here, or is my provider (AT&T) doing some sort of throttling during prime time?

        Comment

          #5
          Re: Movies keep buffering then are unable to stream even SD

          A lot of times with DSL the modem they provide you with does NAT. When you add a router to the equation, you get a double NAT issue; that can cause you to buffer, or in some cases not be able to connect.
          ________
          Last edited by DanielH; 05-02-2011, 01:21 PM.

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            #6
            Re: Movies keep buffering then are unable to stream even SD

            Is there a way to correct this?

            Comment

              #7
              Re: Movies keep buffering then are unable to stream even SD

              A lot of modems can be set into bridge mode. The router then needs to be configured to handle pppoe.

              We can help with the settings changes. Or, your ISP provider. Whichever you are more comfortable with.
              ________
              Last edited by DanielH; 05-02-2011, 01:21 PM.

              Comment

                #8
                Re: Movies keep buffering then are unable to stream even SD

                My modem is set in bridge mode but if you can help me that would be greatly appreciated. I really want to be able to watch movies.

                Comment

                  #9
                  Re: Movies keep buffering then are unable to stream even SD

                  help i have VERY FAST SERvice 22Mbps/4.5Mbps but i have very poor ping test results F quality..great loss packets is this why my HDX movies stop to buffer occasionally? my signal bar will be all way up them drop help

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                    #10
                    Re: Movies keep buffering then are unable to stream even SD

                    Originally posted by mikestahl View Post
                    help i have VERY FAST SERvice 22Mbps/4.5Mbps but i have very poor ping test results F quality..great loss packets is this why my HDX movies stop to buffer occasionally? my signal bar will be all way up them drop help
                    Who is your Internet provider, and in what state? Have you tried a speed test? A lot of providers advertise certain Internet speeds but use a "speed boost" that may give the full advertised speed for short bursts but slows down considerably during longer downloads, or that serves up popular web sites from the ISP's cached copy, and serves them quicker because it's from their own servers, but all other downloads are served much slower. You may want to check Broadband Reports and see what other people have to say about your provider.

                    Comment

                      #11
                      Re: Movies keep buffering then are unable to stream even SD

                      It has nothing to do with a double NAT. 1.5 to 3 mbps is to slow to stream HD. Pay the extra $10 and get 5-6 mbps, but don't you dare try to stream HDX. Problems waiting to happen...

                      Comment

                        #12
                        Re: Movies keep buffering then are unable to stream even SD

                        Originally posted by dhatman View Post
                        A lot of modems can be set into bridge mode. The router then needs to be configured to handle pppoe.

                        We can help with the settings changes. Or, your ISP provider. Whichever you are more comfortable with.
                        This is my first post and unfortunately it is for a major complaint. The short story is I have Verizon DSL (1.5~3Mbps plan) and although Verizon's speed test and Speedtest.net shows (currently) ~2.1 Mbps, the VUDU speed test shows <700kbps. My DSL modem is set for bridging and my NetGear WNDR3700 router for PPoE.

                        Since buying a Bluray player for Christmas specifically for VUDU, my wife and I have only been able to get through 2 movies out of 5 we rented. This is in SD of course.

                        So what's the story? Has VUDU become so successful its servers are overloaded? I like everything else about the whole experience - user interface, content available, etc. But if we can't watch a movie, it's all for naught.

                        Please advise.

                        Thanks,

                        Mike

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                          #13
                          Re: Movies keep buffering then are unable to stream even SD

                          VUDU, no answer on this issue?

                          Comment

                            #14
                            Re: Movies keep buffering then are unable to stream even SD

                            Hello Kart,

                            My apologies, i did not see your first post. If you could send me your email address in a private message i'll be happy to take a look at the streaming sessions you have had. We'll get your account taken care off.

                            Comment

                              #15
                              Re: Movies keep buffering then are unable to stream even SD

                              In general we haven't had problems with signal. But last week we ordered a movie in HDX, which kept buffering and scaling back, first to HD, then to SD. That tv is on a hardline gigabit connection to the router, and we're on a 15MB cable connection. I could not find any evidence at the time that either of the computers were noticing any slowdown.

                              I did also notice that every time the buffering recovered, the Vudu app displayed signal which was bouncing from zero bars to 4 bars.

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