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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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ATTN Vudu, the problem is at your end!!

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    #1

    ATTN Vudu, the problem is at your end!!

    For more than a year I've been watching HD movies without any issues. Tonight a total collapse. Can't watch HD for more than 3 minutes before being asked to dial down to SD.

    Given VUDU's excellent track record I figured my cable provider (Wideopenwest) was to blame. Gave them a call and according to the stats the tech can see remotely nothing was out of the ordinary. So I decided to perform a few tests to help zero in on the problem. First I ran Wideopenwest's speed test which confirmed I was getting close to the 15 Mbps subscription speed. Then I ran speed tests against various servers all over the internet (see DSL Reports). These tests confirmed my Wideopenwest result. Hmm, getting interesting. So now I run the speed test against the VUDU speed test server. It consistently reports speeds less than half of all other speed tests, less than 6 Mbps to be precise. 40% of the time it struggles to reach 4 Mbps. Not encouraging news, but I'm still keeping an open mind. I then try downloading DVD ISO images. No problem, speed consistent with Wideopenwest speed test. I then try streaming video from other sites. Again, no problem.

    The evidence is pretty clear, there is a problem specific to VUDU. While it is possible that Wideopenwest might be throttling it seems unlikely because: 1. the effective speed is varying too much even dipping below acceptable HD levels at times, and 2. Why wait until now to start throttling? I've been a heavy user for over a year without any issues. The best explanation to fit all this is that there is something wrong with the HD stream being created at VUDU.
    Tags: None
    #2
    Re: ATTN Vudu, the problem is at your end!!

    If there is a problem on VUDUs end it was not affecting me here last night. I still had no issue streaming multiple VUDU streams concurrently with all getting three HDX bars from my 43mbps internet connection.

    Comment

      #3
      Re: ATTN Vudu, the problem is at your end!!

      We are always happy to work to find a solution for our users. If you have buffering, please send me a PM and we can start the troubleshooting process.

      Comment

        #4
        Re: ATTN Vudu, the problem is at your end!!

        Originally posted by aaronwt View Post
        If there is a problem on VUDUs end it was not affecting me here last night. I still had no issue streaming multiple VUDU streams concurrently with all getting three HDX bars from my 43mbps internet connection.
        I couldn't get through on the support phone lines at all. Quite a coincidence don't ya think?

        Comment

          #5
          Re: ATTN Vudu, the problem is at your end!!

          Originally posted by dhatman View Post
          We are always happy to work to find a solution for our users. If you have buffering, please send me a PM and we can start the troubleshooting process.
          Not sure what you mean by "buffering". I use the VUDU box, but I don't know what sort of storage innards it has.

          Has VUDU received any other Wideopenwest cable user reports like mine where service was flawless for over a year and then suddenly imploded?

          One thing I noticed after the recent firmware upgrade is that "download and watch later" seems to have no effect. When I select this option it immediately updates to "Watch Now" in the upper left corner. Not sure what VUDU's definition of "later" is, a millisecond? Anyway I have tried waiting several minutes but I have no definitive evidence that this has any positive effect.

          Comment

            #6
            Re: ATTN Vudu, the problem is at your end!!

            Like i was saying, send me a PM, please include your email address and i'll be happy to help you troubleshoot.

            Comment

              #7
              Re: ATTN Vudu, the problem is at your end!!

              Originally posted by dhatman View Post
              Like i was saying, send me a PM, please include your email address and i'll be happy to help you troubleshoot.
              Well I have, but haven't heard back from you.

              Couple of other data points for the discussion. I ran a speedtest against the VUDU server from work and achieved 33 Mbps which seems to corroborate "aaron"s finding. But, when doing more speed tests at home I discovered that the tests for various servers located in California were yielding extremely poor scores (same as VUDU whose servers also appear to be located in California). It seems there's a network transport segment in/out of CA that throttles traffic. I'm hoping VUDU has servers in other parts of the US and that there is a way to tell my VUDU box to use one of those.

              Comment

                #8
                Re: ATTN Vudu, the problem is at your end!!

                Nbi,

                You should be connecting to the Chicago area server. If you wouldn't mind running a trace route for me, we can confirm that.

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