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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Terms of Use - User Comments, Feedback, Reviews, Submissions

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Networking advice - help me get my Vudu back online :)

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    Networking advice - help me get my Vudu back online :)

    Here's the situation.

    I have been a Vudu owner since December - wife and I really enjoyed it for first month or so, but eventually had to remove it due to a poor TWC connection (i.e. not Vudu's fault). Busy February with a few trips out of town, and finally getting around to figuring out how to fix the problem.

    We have Time Warner Cable for HDTV and RoadRunner Internet. Cable goes to bedroom, guest room, and living room (where Vudu is). Up until last fall had the modem located in the living room along with cable box using a splitter - never any problems. Then TWC "upgraded" our neighborhood (we had those old A/B switches and now have one cable line) - and the modem stopped working with the splitter. No worries, we just moved to guest room and set up modem and router there. Everything worked, easy solution.

    When I got the Vudu a few months ago, tried the setup in the living room again with the splitter. Worked fine for about a month, then started seeing some choppy signal degradation on the HDTV - and eventually lost the internet connection. Plugging the cable from the wall directly into either the modem or cable box worked, but using the splitter only the cable box worked (no modem).

    So my first thought was to buy a better splitter - but even with the best I could find there was no improvement. My hypothesis is that the signal strength is too weak by the time it gets to our living room.

    So here's what I'm considering:

    (1) Wireless bridge - PRO: more or less a 'plug and play' solution CON: costs ~$75-100, Vudu works better with wired connection

    (2) Signal amplifier - PRO: less expensive (~$40), gives Vudu wired connection, also easy add CON: I'm hesitant to drop the $ given my splitter experience in case it also fails

    (3) Run ethernet cable under our house from router (currently in guest room) to living room. PRO: cheap - 25 ft Cat5 cable costs ~$5-10, plus could set up router in living room for future electronic additions (e.g. HTPC) CON: I get a little dirty

    Right now I'm leaning towards #3 - there is a pre-existing outlet "box" so I am thinking that I would only need to drill a hole in the guest room floor to drop the cable to crawl space, run it under the house over to the living room, hook it up to Vudu, and find an appropriate outlet cover to replace the old electrical outlet.

    Is there any reason that wouldn't work? Would there be any material difference in signal quality between the 3 options?

    Thanks for any thoughts or advice on this situation.

    #2
    Re: Networking advice - help me get my Vudu back online

    I'd go wired first if you can. That means your option 3.
    Wireless works, but there are interference issues (2.4GHz spectrum - phones, microwaves, neighbours), so depending on where you are/live, it may or may not work too well.
    Same goes for ethernet bridges (via powerlines). Depending on your house wiring, it may or may not give good results.

    The issue with your cable is probably that the signal is weakened somewhere. Sometimes it's weakend in your own house and you don't even know it. Ask me how I know . I had the same issue and I traced it back to the previous owner who had split the cable from the curb line so many times that I was getting 1/8th of the signal in the living room, and I was going to add an extra splitter there!
    Usually splitters roughly cut the signal by half (-3 dB or so - it should say on your splitter), so be careful about too many splitters.
    I hear non-terminated cables can also create unwanted signal reflections, so remove unneeded splitting and see if it helps.

    Good luck!

    -- Greg

    Comment


      #3
      Re: Networking advice - help me get my Vudu back online

      I have exactly the same service you do.

      I've also had runs to some of my rooms with degraded cable quality because of long coax runs.

      I called Time Warner to let them know I was having a problem and they sent a technician out with measurment equipment that could analyse the problem and solve it (at no charge).

      So it might be a crap shoot but you might try that just to get a second opinion and they do provide inline amps if needed.

      Oh... and also depending on your wiring you might look into getting "taps" instead of splitters. A tap allows a drop to an outlet with less db loss and greater db feedthrough to the next outlet than a splitter does.

      Regards

      Comment


        #4
        Re: Networking advice - help me get my Vudu back online

        I would go with option 3 also. Plus you can add a network switch at the destination location for more devices as necessary. When in doubt when feasible run the hard wire. Its the best choice.

        Adding a signal booster doesn't usually clear up signal issues since it also boosts the "noise" on the line. I know this from dealing with a cable modem a while back. Somehow noise was getting into the house from the "pole" to the point where I couldn't keep my cable modem synced up. AT&T, now Comcast, put boosters on my service but still many times a day I would lose sync. Turned out to be a bad piece a coax that a builder tore into and replaced with a "cheap" cable from home depot. I was downstream from that connection.

        Doing wireless is viable but does have drawbacks from other wireless devices such as phones. I am pretty good with setting up folks wireless connections but because you are dealing with terrestrial issues anything can bring it down to a crawl. I do have two VUDU's running wirelessly right now and I did battle wirh a neighbor for stepping on my frequency.
        Last edited by RonV; 03-03-2008, 10:23 AM.

        Comment


          #5
          Re: Networking advice - help me get my Vudu back online

          Thanks guys. Appreciate the feedback. Might as well give TWC a call - I figured since the cable was working, they'd consider it "my problem" with the splitter and charge a service visit. But certainly worth checking. Otherwise it looks like I'll go with option 3.

          Comment


            #6
            Re: Networking advice - help me get my Vudu back online

            I've never regretted pulling a cable for a hard wired connection. I'd strongly advise you to pull 2 cables, so you have a spare for future expansion and service options.

            Comment


              #7
              Re: Networking advice - help me get my Vudu back online

              Originally posted by Nded View Post
              I've never regretted pulling a cable for a hard wired connection. I'd strongly advise you to pull 2 cables, so you have a spare for future expansion and service options.
              Also make sure to use RG-6 not RG-59.

              Comment


                #8
                Re: Networking advice - help me get my Vudu back online

                Definitely call the cable company. They will come out, make sure your cable modem is working properly and upgrade all your splitters, generally at no charge. Comcast has been very good about that here..

                Comment


                  #9
                  Re: Networking advice - help me get my Vudu back online

                  Originally posted by RobertHodge View Post
                  Also make sure to use RG-6 not RG-59.
                  Did you forget your Geritol? We're talking about twisted pair (i.e. CAT5e or CAT6), not coax!

                  Comment


                    #10
                    Re: Networking advice - help me get my Vudu back online

                    Originally posted by Nded View Post
                    Did you forget your Geritol? We're talking about twisted pair (i.e. CAT5e or CAT6), not coax!
                    No way brain.

                    He has exactly what I have, RoadRunner from TWC, a "Cable" modem not DSL. Cable = Coax.

                    I'm thinking you've been too distracted lately with other "worldly plans". However, if it turns out I'm wrong, I will blame it on the Meds.

                    Comment


                      #11
                      Re: Networking advice - help me get my Vudu back online

                      Originally posted by RobertHodge View Post
                      No way brain.

                      He has exactly what I have, RoadRunner from TWC, a "Cable" modem not DSL. Cable = Coax.

                      I'm thinking you've been too distracted lately with other "worldly plans". However, if it turns out I'm wrong, I will blame it on the Meds.
                      Sorry. The Brain is correct. The OP was asking if he should pull ethernet cables. The Brain was saying yes and to pull an extra one...

                      Comment


                        #12
                        Re: Networking advice - help me get my Vudu back online

                        Originally posted by NA9D View Post
                        Sorry. The Brain is correct. The OP was asking if he should pull ethernet cables. The Brain was saying yes and to pull an extra one...
                        I guess I'm still in a coma, I thought ethernet cable was coax not Cat5e

                        Edit by me

                        I just figured it out. I'm an idiot.

                        I've been diagnosed with cable modem on the brain syndrome.
                        Last edited by HeadHodge; 03-04-2008, 03:52 AM. Reason: I'm an idiot

                        Comment


                          #13
                          Re: Networking advice - help me get my Vudu back online

                          Thanks again guys!

                          Comment


                            #14
                            Re: Networking advice - help me get my Vudu back online

                            Originally posted by longhorn View Post
                            Thanks again guys!
                            I just figured out the errors of my ways.

                            I totally concede that CAT5e is indeed what's needed.

                            For some reason I had it stuck in my "tiny" brain, that he was trying to move the modem to the room.

                            So I sincerely apologize to longhorn for any misleading statements I have said.

                            Damn you Brain!!!! (I'm still blaming it on the Meds)

                            Comment


                              #15
                              Re: Networking advice - help me get my Vudu back online

                              Originally posted by longhorn View Post
                              Thanks again guys!
                              Let us know how it turns out please.

                              Comment

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