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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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    #1

    Buffering

    Hello,

    First post on this board. I really enjoy VUDU video and sound quality when it works.

    I have been a VUDU user since end of last year. While only occasional buffering took place initially, it has recently become chronic/severe on Saturday/Sunday evenings. The buffering trouble is similar to what others describe when streaming HDX, HD, or even SD from VUDU. Saturday/Sunday mornings seem to be fine. We don?t watch movies during the week so I can?t say if the problem exists then.

    My configuration is:
    -Cox High Speed Internet cable service.
    -Motorola 6120 DOSIS 3 modem (same issues with previous Motorola 5101U DOCSIS 2 modem).
    -Linksys WRT610N 2.4/5.0Ghz dual band router. I am currently running cat5 cable from router to VUDU device (have same issues with either wireless or wired setup).
    -Panasonic DMP BD65 player with VUDU, Netflix, etc.
    -Pioneer PDP-5070HD plasma TV.

    I have run a variety of speed tests such as Speedtest.net, TestMy.net, the on-line VUDU speed test, the speed test through the VUDU device connection (10Mb/sec ? all green and steady), and have three bars prior to playing the movie. This shows 1 bar or less when I get the message that I can?t stream HDX/HD/SD. At the same time, the on-line download tests typically show bursts of 18-22 Mb/sec then slowing to around 14-16 Mb/sec throughout the remainder of the tests. The VUDU on-line test seems to be the most representative of the video streaming requirement as it lasts the longest. Upload speeds are around 5 Mb/sec. The results are similar, but towards the lower side of the range on Saturday evening. Morning and weekday tests are on the high side.

    So, when trying to stream HDX, HD, and to a lesser extent SD, from VUDU, buffering goes on throughout the movie (or till my patience expires). As others have said, I am beginning to think the problem lies upstream of my provider or my household LAN. I see no change in provider throughput, have no troubles in other LAN usage, and have tried two different modems, two wireless configs (2.4 Ghz N and 5 Ghz N with no other devices on line), and now am wired with a Cat5 gigabit connection direct from the router port to the Panasonic DMP-BD65 VUDU device. Nothing I have done has significantly affected this problem. I have speed tested the device end of the cable (at the Panasonic player) using my laptop with the same results ? more than enough throughput.

    Hopefully there is an answer to this issue.

    paul_m
    Tags: None
    #2
    Re: Buffering

    Originally posted by paul_m View Post
    Hello,

    First post on this board. I really enjoy VUDU video and sound quality when it works.

    I have been a VUDU user since end of last year. While only occasional buffering took place initially, it has recently become chronic/severe on Saturday/Sunday evenings. The buffering trouble is similar to what others describe when streaming HDX, HD, or even SD from VUDU. Saturday/Sunday mornings seem to be fine. We don?t watch movies during the week so I can?t say if the problem exists then.

    My configuration is:
    -Cox High Speed Internet cable service.
    -Motorola 6120 DOSIS 3 modem (same issues with previous Motorola 5101U DOCSIS 2 modem).
    -Linksys WRT610N 2.4/5.0Ghz dual band router. I am currently running cat5 cable from router to VUDU device (have same issues with either wireless or wired setup).
    -Panasonic DMP BD65 player with VUDU, Netflix, etc.
    -Pioneer PDP-5070HD plasma TV.

    I have run a variety of speed tests such as Speedtest.net, TestMy.net, the on-line VUDU speed test, the speed test through the VUDU device connection (10Mb/sec ? all green and steady), and have three bars prior to playing the movie. This shows 1 bar or less when I get the message that I can?t stream HDX/HD/SD. At the same time, the on-line download tests typically show bursts of 18-22 Mb/sec then slowing to around 14-16 Mb/sec throughout the remainder of the tests. The VUDU on-line test seems to be the most representative of the video streaming requirement as it lasts the longest. Upload speeds are around 5 Mb/sec. The results are similar, but towards the lower side of the range on Saturday evening. Morning and weekday tests are on the high side.

    So, when trying to stream HDX, HD, and to a lesser extent SD, from VUDU, buffering goes on throughout the movie (or till my patience expires). As others have said, I am beginning to think the problem lies upstream of my provider or my household LAN. I see no change in provider throughput, have no troubles in other LAN usage, and have tried two different modems, two wireless configs (2.4 Ghz N and 5 Ghz N with no other devices on line), and now am wired with a Cat5 gigabit connection direct from the router port to the Panasonic DMP-BD65 VUDU device. Nothing I have done has significantly affected this problem. I have speed tested the device end of the cable (at the Panasonic player) using my laptop with the same results ? more than enough throughput.

    Hopefully there is an answer to this issue.

    paul_m
    Paul,

    I do want to see your steaming sessions before we make any adjustments. Could you send me a private message with the email address you used to create your vudu account?

    Comment

      #3
      Buffering, same exact issues as Original Poster

      Hi dhatman,

      I am having the same issues as the original poster. I tried streaming an HDX movie tonight at 630PM EST (Saturday). I am having serious buffering issues with HDX, where it is unwatchable (buffers ever 20 seconds). If I downgrade to HD, it works, but at my modem speed, I shouldnt have to settle.

      Here's my specs:

      Modem: RCN 20Mbps
      Router: Netgear Rangemax WNDR3700
      TV: LG 47LD650, with wireless dongle

      I thought that by plugging an ethernet wire into the TV, it would solve the problem, but it did not.

      Please help!

      Comment

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