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Can someone from vudu help with my buffering issue..

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    Can someone from vudu help with my buffering issue..

    I am having the same issues as another poster. I tried streaming an HDX movie last weekend at 630PM EST (Saturday). I am having serious buffering issues with HDX, where it is unwatchable (buffers ever 20 seconds). If I downgrade to HD, it works, but at my modem speed, I shouldnt have to settle.

    Here's my specs:

    Modem: RCN 20Mbps
    Router: Netgear Rangemax WNDR3700
    TV: LG 47LD650, with wireless dongle

    I thought that by plugging an ethernet wire into the TV, it would solve the problem, but it did not.

    Please help!

    #2
    Re: Can someone from vudu help with my buffering issue..

    Originally posted by bip_99 View Post
    I am having the same issues as another poster. I tried streaming an HDX movie last weekend at 630PM EST (Saturday). I am having serious buffering issues with HDX, where it is unwatchable (buffers ever 20 seconds). If I downgrade to HD, it works, but at my modem speed, I shouldnt have to settle.

    Here's my specs:

    Modem: RCN 20Mbps
    Router: Netgear Rangemax WNDR3700
    TV: LG 47LD650, with wireless dongle

    I thought that by plugging an ethernet wire into the TV, it would solve the problem, but it did not.

    Please help!

    Bip,

    Please give us a call at (888)554-VUDU. We can try and figure out why you are unable to get HDX.

    Comment


      #3
      Re: Can someone from vudu help with my buffering issue..

      First time trying to watch a movie and every minute is buffering. I don't experience the same problema with nextflix or Pandora. Which makes me think that is not an Internet speed issue. There is a message that says "unable to stream this movie at the moment due to a network error, please try again a little later". REALLY?

      Comment


        #4
        Re: Can someone from vudu help with my buffering issue..

        It seems VuDu doesn't advertise that you need 15 mbs internet speed to watch 3D. But that's what Vudu tech support told me on the phone.My AT&T is 3 and they only offer as much as 6 so I am wondering who can get their 3D. Someone have a faster service than AT&T?

        Comment


          #5
          Re: Can someone from vudu help with my buffering issue..

          Originally posted by chase8000 View Post
          It seems VuDu doesn't advertise that you need 15 mbs internet speed to watch 3D. But that's what Vudu tech support told me on the phone.My AT&T is 3 and they only offer as much as 6 so I am wondering who can get their 3D. Someone have a faster service than AT&T?
          Chase,

          My apologies; that is not the case. The bandwidth required is as follows

          http://supports.vudu.com/questions/2...UDU+service%3F

          The requirements do not change because of 3d.

          I would be happy to take a look at your account, could you send me a private message containing your email address?

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