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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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You can claim what you like!

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    #1

    You can claim what you like!

    I am not new to Vudu but am to the forums, so to get it out of the way...Hello!

    Anyway I am currently having Vudu issues in relation to streaming from my browser "Failed to Connect Code 5000" over and over! By way of comaparison this is an extremely fast gaming computer on a very fast network. I have used this computer for online gaming as well as streaming for quite awhile. When your playing live games on the internet it is all about your network and computers throughput. I always have excellent pings and no lag I have noticed, I am only saying this as a benchmark!

    Ok back to my point, since this browser streaming issue I have talked to 3 different tech support people on the phone AND 3 by way of email. All have been very knowledgable as well as courteous. The one common claim throughout has been MY network in some form or another. Now I went through the process as requested of course I even went as far as completely dissabling my firewall in the Netgear Router and SPI as well. It didn't make any difference at all...of course! Even if I knew nothing about networks, computers, router, etc. common sense tells there is something else going on here with the issue. The one thing i am positive of..it isn't on my end!

    In the scheme of things who cares it is just one more content delivery system and there are plenty of others that do work. I am not upset that it doesn't work for me and was actually pleased with the way tech support responded. However let's get real here, I didn't write the software BUT if I did I would make damn sure IE was my target browser since they are by far the majority! I just wish companies would accept and own up to the responsibilaty I am not your lab rat!
    Tags: None
    #2
    Re: You can claim what you like!

    Originally posted by Staylor View Post
    I am not new to Vudu but am to the forums, so to get it out of the way...Hello!

    Anyway I am currently having Vudu issues in relation to streaming from my browser "Failed to Connect Code 5000" over and over! By way of comaparison this is an extremely fast gaming computer on a very fast network. I have used this computer for online gaming as well as streaming for quite awhile. When your playing live games on the internet it is all about your network and computers throughput. I always have excellent pings and no lag I have noticed, I am only saying this as a benchmark!

    Ok back to my point, since this browser streaming issue I have talked to 3 different tech support people on the phone AND 3 by way of email. All have been very knowledgable as well as courteous. The one common claim throughout has been MY network in some form or another. Now I went through the process as requested of course I even went as far as completely dissabling my firewall in the Netgear Router and SPI as well. It didn't make any difference at all...of course! Even if I knew nothing about networks, computers, router, etc. common sense tells there is something else going on here with the issue. The one thing i am positive of..it isn't on my end!

    In the scheme of things who cares it is just one more content delivery system and there are plenty of others that do work. I am not upset that it doesn't work for me and was actually pleased with the way tech support responded. However let's get real here, I didn't write the software BUT if I did I would make damn sure IE was my target browser since they are by far the majority! I just wish companies would accept and own up to the responsibilaty I am not your lab rat!

    Hello Staylor,

    I do apologize that you have encountered this problem. I can understand why you would be upset. We have had success by opening ports for some users, with this specific error code. If you have opened the appropriate ports like you were saying, and still are running into connection issues. Please post your version of flash, operating system and browser version.

    Comment

      #3
      Re: You can claim what you like!

      Hey,

      First, apologies if I ask the same questions or suggest the same things support has already done

      This error code means the Flash Player could not connect to our server. The most common cause is a firewall blocking the necessary ports, which is why they'd recommend it first. I believe specifically the following ports need to be allowed:

      843
      13207
      13217
      13227
      13237
      13247
      13257

      One way to check this from your PC is to open a command prompt and type:

      telnet 208.79.221.223 843
      telnet 208.79.221.223 13247
      (etc)

      Both should work if your firewall/network connectivity is OK. On Windows, you'll see a blank screen once you are connected. You can exit by using "Ctrl-]" followed by typing "quit" at the prompt.

      Another possible cause of this error is that we only allow streaming from within the US.

      Beyond that it's harder to say... you might try making sure your version of the Flash Player is upgraded to the latest (http://www.adobe.com/go/getflash/) just in case there's an issue there...

      Comment

        #4
        Re: You can claim what you like!

        Thank you and I appreciate the feedback and willingness to help! I have already done the port forwarding...makes no difference! I have done the Telnet...no problem connects immediately! So this comes down to while a possibly interesting issue if I was terribly interested but given the amount of time and effort that has gone into it already, no thanks!

        It was not my intent to insult or put down anyone I was actually just trying to point out that we as consumers get this more than we should. I can't imagine what a novice computer user would do in this situation and all the possible suggested solutions, that didn't work. It is NOT our axe to grind it is the suppliers issue, you fix it so we can enjoy and purchase it from you. I am not paid to do your trouble shooting even though I admit I do like a challenge! I learned many years ago when I first started with computers, there is always an answer but that doesn't mean there is a solution!

        Appreciate the efforts but I have become bored with it so maybe down the road you will get it resolved and I will try again..till then best of luck!

        Comment

          #5
          Re: You can claim what you like!

          Just so you have the info!

          Here is the info you requested:



          Modem: DLink DCM-202

          Router: Netgear WGR614v10 Firewall Disabled SPI Off

          Vudo SpeedTest: 13946kbps UP 1044kbps DOWN

          Only Browser: IE8 Latest version all updates



          Tracert as Follows

          Tracing route to vudu.re.llnwd.net [69.28.143.32]
          over a maximum of 30 hops:

          1 <1 ms <1 ms <1 ms 192.168.1.1
          2 6 ms 5 ms 5 ms 10.161.192.1
          3 7 ms 5 ms 5 ms 96-34-52-114.static.unas.mo.charter.com [96
          2.114]
          4 8 ms 7 ms 5 ms bbr01olvemo-tge-0-3-0-2.olve.mo.charter.com
          34.2.88]
          5 18 ms 23 ms 24 ms bbr02chcgil-0-3-0-0.chcg.il.charter.com [96
          .169]
          6 18 ms 14 ms 15 ms prr02chcgil-0-1-0-0.chcg.il.charter.com [96
          .122]
          7 19 ms 24 ms 13 ms tge15-2.fr3.ord.llnw.net [208.111.156.65]
          8 17 ms 69 ms 16 ms cdn-69-28-143-32.llnw.net [69.28.143.32]

          Comment

            #6
            Re: You can claim what you like!

            Originally posted by Staylor View Post
            Just so you have the info!

            Here is the info you requested:



            Modem: DLink DCM-202

            Router: Netgear WGR614v10 Firewall Disabled SPI Off

            Vudo SpeedTest: 13946kbps UP 1044kbps DOWN

            Only Browser: IE8 Latest version all updates



            Tracert as Follows

            Tracing route to vudu.re.llnwd.net [69.28.143.32]
            over a maximum of 30 hops:

            1 <1 ms <1 ms <1 ms 192.168.1.1
            2 6 ms 5 ms 5 ms 10.161.192.1
            3 7 ms 5 ms 5 ms 96-34-52-114.static.unas.mo.charter.com [96
            2.114]
            4 8 ms 7 ms 5 ms bbr01olvemo-tge-0-3-0-2.olve.mo.charter.com
            34.2.88]
            5 18 ms 23 ms 24 ms bbr02chcgil-0-3-0-0.chcg.il.charter.com [96
            .169]
            6 18 ms 14 ms 15 ms prr02chcgil-0-1-0-0.chcg.il.charter.com [96
            .122]
            7 19 ms 24 ms 13 ms tge15-2.fr3.ord.llnw.net [208.111.156.65]
            8 17 ms 69 ms 16 ms cdn-69-28-143-32.llnw.net [69.28.143.32]
            Thank you Staylor, could you give me the Flash version as well?

            Comment

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