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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Persistent Buffering and Time Outs

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    #1

    Persistent Buffering and Time Outs

    I have been using Vudu for about 6 months now and at first all was good... until about 3-4 weeks ago. I now get constant buffering. If I can detect a glitch and pause the video in time I can prevent the buffering (I asume it is just doing it in the background.) But I am only able to watch about 5-10 min of the movie before it does it again.

    I have not made ANY changes to my network. Here is my network - ATT Elite package with 6Mbps; Motorola 2210 DSL Modem -> Linksys WRT300N running PPPoE [ports 1-3 PC's] -> Netgear N300 (provided by Sam Knows) -> Vizio Model#VBR120. The vizio player is connected via wire.

    I know, if you look at the specs, the Netgear has better port speed than the Linksys so I should swap the two.

    But all that aside I have purchased and rented movies that I was not able to fully enjoy as I had to keep pausing or waiting for it to buffer.

    At one time I had all 3 green bars but now just one. I am using Open DNS as my DNS service with an average ping time of 62ms.

    I get a 139ms average ping time to vudu.com with 10 hops.

    What else do you need to know to help me?

    What has gone wrong with my vudu service? Is AT&T throttling me? Why has my enjoyment of vudu turned to doo-doo? (little rhyme there)

    No really what is going on and how can I fix it?
    Tags: None
    #2
    Re: Persistent Buffering and Time Outs

    Originally posted by zevink View Post
    I have been using Vudu for about 6 months now and at first all was good... until about 3-4 weeks ago. I now get constant buffering. If I can detect a glitch and pause the video in time I can prevent the buffering (I asume it is just doing it in the background.) But I am only able to watch about 5-10 min of the movie before it does it again.

    I have not made ANY changes to my network. Here is my network - ATT Elite package with 6Mbps; Motorola 2210 DSL Modem -> Linksys WRT300N running PPPoE [ports 1-3 PC's] -> Netgear N300 (provided by Sam Knows) -> Vizio Model#VBR120. The vizio player is connected via wire.

    I know, if you look at the specs, the Netgear has better port speed than the Linksys so I should swap the two.

    But all that aside I have purchased and rented movies that I was not able to fully enjoy as I had to keep pausing or waiting for it to buffer.

    At one time I had all 3 green bars but now just one. I am using Open DNS as my DNS service with an average ping time of 62ms.

    I get a 139ms average ping time to vudu.com with 10 hops.

    What else do you need to know to help me?

    What has gone wrong with my vudu service? Is AT&T throttling me? Why has my enjoyment of vudu turned to doo-doo? (little rhyme there)

    No really what is going on and how can I fix it?
    Zevink,

    I would like to setup a time to speak with you, can you send me a private message with your contact information and the best time to contact you.

    Comment

      #3
      Re: Persistent Buffering and Time Outs

      I have sent you a private message.

      Awaiting your call...

      Comment

        #4
        Re: Persistent Buffering and Time Outs

        Well I have not heard from you still...

        I am awaiting a call as this is still an issue...

        Buffering issues are still occurring. It seams to be worse on new releases than older movies.

        Thanks,
        Zevink

        Comment

          #5
          Re: Persistent Buffering and Time Outs

          Originally posted by zevink View Post
          Well I have not heard from you still...

          I am awaiting a call as this is still an issue...

          Buffering issues are still occurring. It seams to be worse on new releases than older movies.

          Thanks,
          Zevink
          Dan will be in on Sunday, I will make sure he gives you a ring back to troubleshoot the issue. I apologize for the wait.

          Comment

            #6
            Re: Persistent Buffering and Time Outs

            Ive been with VUDU since the beginning in 2008. I love my VUDU, but since the Walmart buyout, my service has suffered. I have a Super high speed connect with over 50Megs down and 6 Megs up, and I can't seem to get thru a single movie without a buffering issue. I originally owned a VUDU box, that died and went to a Blue Ray player that is hard wired to my router. When I get a test it shows I can watch movies that are HDX, but I have yet to be able to watch a full movied in HDX without 3-5 bufferings every 20 minutes. Even the movies that I own (that are HDX) cannot be streamed with a buffereing issue. In the past I never had a issue, and at that time i had a slower internet connection. Now that I have the best internet service money can buy, I still cannot watch a full movie without a buffering issue. My player also gives me this: Player Error, "Unabe to stream this move at the moment due to network error. Please try again a litle later" then I hit ok and the movie starts to play again. I am seriously getting fed up with now being able to watch a movie in its entirity!

            Comment

              #7
              Re: Persistent Buffering and Time Outs

              Originally posted by BIGGRUSS View Post
              Ive been with VUDU since the beginning in 2008. I love my VUDU, but since the Walmart buyout, my service has suffered. I have a Super high speed connect with over 50Megs down and 6 Megs up, and I can't seem to get thru a single movie without a buffering issue. I originally owned a VUDU box, that died and went to a Blue Ray player that is hard wired to my router. When I get a test it shows I can watch movies that are HDX, but I have yet to be able to watch a full movied in HDX without 3-5 bufferings every 20 minutes. Even the movies that I own (that are HDX) cannot be streamed with a buffereing issue. In the past I never had a issue, and at that time i had a slower internet connection. Now that I have the best internet service money can buy, I still cannot watch a full movie without a buffering issue. My player also gives me this: Player Error, "Unabe to stream this move at the moment due to network error. Please try again a litle later" then I hit ok and the movie starts to play again. I am seriously getting fed up with now being able to watch a movie in its entirity!

              Biggruss,

              We apologize for the inconvenience, please give us a call at (888)554-8838 so we can take a look at the problem. There may be some changes we can make that will help with buffering.

              Comment

                #8
                Re: Persistent Buffering and Time Outs

                I'm still having the same problems. Vudu kindly renewed the promotional funds that I had spent trying to watch two movies here on my pc when it was buffering.

                I called in, made some changes with tech support and it is still buffering. I can't watch two minutes of a movie without constant buffering. Awaiting a call back from Level 3 tech support. Looks like my speed is good, as is processor, memory, everything else, but for some reason according to the tech the content I'm trying to view is getting scrambled an extra step or two at the Vudu end.

                Great service from the customer reps to the technicians but it would be nice to be able to use the service to it's potential and watch a movie.

                Comment

                  #9
                  Re: Persistent Buffering and Time Outs

                  I have been using Vudu for almost a year watching HDX (the reason I picked Vudu over other services). The last 6 weeks or so it has turned to crap. I have 50 mbps down 6 up service, speed is not my problem. Vudu buffering, timing out and total drops are my issue and getting worse. Affects HDX, hd, and sd now. Had to explain to my 4 year old why he can't finish the movie we're 3/4 thru. Fourth movie in as many weeks that I've paid for HDX price and either downgraded to HD or SD and now can't even finish it. What is the problem?

                  Comment

                    #10
                    Re: Persistent Buffering and Time Outs

                    Well it seems I'm not alone and there's no help insight. Hopefully they will return money on purchases. Sucks you have to tell a 4 year old he can't finish his movie.

                    Comment

                      #11
                      Re: Persistent Buffering and Time Outs

                      Originally posted by Lowrider92573 View Post
                      Well it seems I'm not alone and there's no help insight. Hopefully they will return money on purchases. Sucks you have to tell a 4 year old he can't finish his movie.
                      If you're encountering buffering, please call us at (888)554-VUDU. There are adjustments that we may be able to suggest to help remedy the buffering you're experiencing.

                      Comment

                        #12
                        Re: Persistent Buffering and Time Outs

                        I too am now having problems that I did not before and nothing has changed on my end. I suggest you make some adjustments on your end (VUDU end) first before we mess with things on our end.

                        I have high speed internet, hard wired ethernet to the TV and BluRay and have full signal, but still many buffering problems. Maybe the VUDU system is overloaded with users and cannot handle it.

                        Comment

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