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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU streaming issues

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    #1

    VUDU streaming issues

    I live in Attleboro Ma. I have Comcast high speed internet at 25mbps. It is 6:57 pm and ran a VUDU speedtest as I do nightly. I am running 23.81 mbps download speeds on my end (ran 3 different tests and all 3 were in a few mbps difference with each other) and only less than 800 kbps on VUDU. Comcast insures me that there are no issues and it has to be the VUDU server. Have gone back and forth before and did a trouble shoot fix with vudu and still no luck. I know a few friends that live in RI that have fios and experience the same issues and this leads me to believe that it is vudu and not the isp.....any thoughts?? Thank you.
    Tags: None
    #2
    Re: VUDU streaming issues

    Vudu works very well on Uverse in Beavercreek, OH. I have streamed a few dozen movies with only one isolated incident of a streaming problem. The next day, we streamed the same movie okay.

    Comment

      #3
      Re: VUDU streaming issues

      Agree with Davidp71...vudu streaming movies constantly requires buffering and asking to downgrade movie quality. I have Verizon Fios (Maryland) fiber optic running right up the house and all tests show I can stream in HDX quality...but vudu buffers every 10 seconds. I tested the exact same movie(s) via my AppleTV and the Apple box had no problem or interruptions with HD streaming. Vudu support directed me to re-boot router and vudu box.....still no luck after multiple re-boots.

      Comment

        #4
        Re: VUDU streaming issues

        Hoping Dan... can help here - same issue as noted in the start of this thread. I'm getting 35 bits/sec. I can't even run the speedtest.

        1.) comcast cable
        2) netgear 6200 router
        3) comcast speed test 62 mbits/sec

        Comment

          #5
          Re: VUDU streaming issues

          If you haven't submitted a support ticket, please do so. We need to gather personal information that shouldn't be posted on the forums. If you would like to send me a private message with your email address included I would be happy to take a look at your most recent streams.

          VUDU Support: https://vudu.custhelp.com/app/ask

          Comment

            #6
            Re: VUDU streaming issues

            I too have Comcast at 25Mbps. Vudu worked great until a few days ago. Now it takes forever to load and once it does speed tests generally fail. I can use Netflix from the same device just fine. I have the smart TV at 2 Blu-ray players and all 3 have the same issue. 2 are hard wired. I even open one up using DMZ and still have the issue. I don't seem to have these issues with anything except Vudu. Sometimes the Vudu website even loads slow on the PC. I have run numerous speed tests on the network and they all seem to get well over 20Mbps.

            Comment

              #7
              Re: VUDU streaming issues

              I just ran a Vudu speed test on the PC at http://speedtest.vudu.com/cdn1/
              it showed a fairly stable 3Mbps. 3106 down, 4213 up. No I did not get those backwards, the upload was faster than the download. So this seems very strange that my devices can't seem to even complete a network test. I did notice that this test took a while to start and was a bit slow to get going. Once it finally started, it hit over 3Mbps in a couple seconds and stayed there.

              Comment

                #8
                Re: VUDU streaming issues

                Originally posted by jroal View Post
                I just ran a Vudu speed test on the PC at http://speedtest.vudu.com/cdn1/
                it showed a fairly stable 3Mbps. 3106 down, 4213 up. No I did not get those backwards, the upload was faster than the download. So this seems very strange that my devices can't seem to even complete a network test. I did notice that this test took a while to start and was a bit slow to get going. Once it finally started, it hit over 3Mbps in a couple seconds and stayed there.

                Could you send me a private message? I'd like to get some more information from you.

                Comment

                  #9
                  Re: VUDU streaming issues

                  We've been having issues for the last couple days and have now paid for a movie that we were never able to watch. We aren't even able to watch a movie we purchased!

                  We only ever watch or purchase SD and the speed test has us running 1889 download and 4224 upload.

                  Comment

                    #10
                    Re: VUDU streaming issues

                    Old thread, but I can say Vudu refuses to fix their server issues and continuously blames the customers. It's quite frustrating.

                    Comment

                      #11
                      Re: VUDU streaming issues

                      Originally posted by Lunchbox View Post
                      Old thread, but I can say Vudu refuses to fix their server issues and continuously blames the customers. It's quite frustrating.
                      Please tell us more about your issue: device, make, model.
                      If it is Xbox then we have a new firmware that's being certified to address couple issues with streaming.

                      Thanks,
                      LLN

                      Comment

                        #12
                        Re: VUDU streaming issues

                        Old thread indeed, but i'm just now having similar issues as the ones being posted about. As recommended by a vudu account specialist, I tried all the troubleshooting approaches explained (power cycle on modem, xbox and router) and the same problem is occurring. More importantly, after performing an internet search on the subject matter it seems it's a common problem. Running over 20 MBPS on the vudu speed test and over 50 MBPS on verizon fios HARD WIRED line. Movies title is still not streaming. Very frustrating, have absolutely loved this service up until now, and there is no way it can be anything other than a vudu server issue.

                        If there are any moderators that can help please do reach out to me via email or on this thread here.

                        Thanks!

                        ASM

                        Comment

                          #13
                          Re: VUDU streaming issues

                          Originally posted by ARTURO View Post
                          Old thread indeed, but i'm just now having similar issues as the ones being posted about. As recommended by a vudu account specialist, I tried all the troubleshooting approaches explained (power cycle on modem, xbox and router) and the same problem is occurring. More importantly, after performing an internet search on the subject matter it seems it's a common problem. Running over 20 MBPS on the vudu speed test and over 50 MBPS on verizon fios HARD WIRED line. Movies title is still not streaming. Very frustrating, have absolutely loved this service up until now, and there is no way it can be anything other than a vudu server issue.

                          If there are any moderators that can help please do reach out to me via email or on this thread here.

                          Thanks!

                          ASM
                          Hello Arturo,

                          We would be happy to help with this issue. Please reach out to our support team at support@vudu.com or if you prefer to call: 888-554-8838.

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