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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu Speed test issue!

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    #1

    Vudu Speed test issue!

    Hi! My ISP is Comcast. Vudu use to work well -still does sometimes. But lately I have buffering issues and only with Vudu!? I use Netflix, Hulu, Crackle, Amazon, etc and I have no issues to speak of. But Vudu that is another story. When I run the speed test from any of my Roku boxes it fails 99% of the time anymore even after rebooting the Roku boxes. And that 1% when it does not fail does not last long! So today I go online log into my Vudu account and try the Vudu web speed test and I get top download speed of 256Kbps!! Then that fails! Then I try again and same thing! Now I go to a few different online speed testers and I have no problems! My avg download speed is 52Mbps and upload is 9Mbps! Vudu what is going on here?! Either your network is over saturated or Comcast is throttling your content! BTW I use OPENDNS and I filter out a lot of stuff and I tried running with Comcast and Google's DNS and I get the same results. I hope Vudu does not throttle based on how much we spend online with Vudu? I don't spend much anymore as I do not like to watch the buffering message - Anyway I am asking what are some site addresses that Vudu uses to stream content from so that I can do some further route traces and some ICMP analysis of my Vudu sessions. I wonder if Vudu users in Chattanooga TN have any problems with Vudu?
    Thanks!
    -GEOZERVO

    This is my true cable speed!
    but when I use Vudu I feel like I am back in the 90's on ISDN! LOL
    Tags: speed test, throttling
    #2
    Re: Vudu Speed test issue!

    I'm seeing a similar issue but using Verizon. Normal speedtest is 82mbps and 25mbps. Vudu speedtest is 256kbps download---just horrible. Tried renting a movie last night and never was able to watch it. Trying to find out how to get my money back. Just started because I watched the Hobbit a few nights ago with no problem.



    Originally posted by geozervo View Post
    Hi! My ISP is Comcast. Vudu use to work well -still does sometimes. But lately I have buffering issues and only with Vudu!? I use Netflix, Hulu, Crackle, Amazon, etc and I have no issues to speak of. But Vudu that is another story. When I run the speed test from any of my Roku boxes it fails 99% of the time anymore even after rebooting the Roku boxes. And that 1% when it does not fail does not last long! So today I go online log into my Vudu account and try the Vudu web speed test and I get top download speed of 256Kbps!! Then that fails! Then I try again and same thing! Now I go to a few different online speed testers and I have no problems! My avg download speed is 52Mbps and upload is 9Mbps! Vudu what is going on here?! Either your network is over saturated or Comcast is throttling your content! BTW I use OPENDNS and I filter out a lot of stuff and I tried running with Comcast and Google's DNS and I get the same results. I hope Vudu does not throttle based on how much we spend online with Vudu? I don't spend much anymore as I do not like to watch the buffering message - Anyway I am asking what are some site addresses that Vudu uses to stream content from so that I can do some further route traces and some ICMP analysis of my Vudu sessions. I wonder if Vudu users in Chattanooga TN have any problems with Vudu?
    Thanks!
    -GEOZERVO

    This is my true cable speed!
    but when I use Vudu I feel like I am back in the 90's on ISDN! LOL

    Comment

      #3
      Re: Vudu Speed test issue!

      I can in both cases. Please send me a private message with your account information included.

      If you need to contact support please call us at (888)554-VUDU.

      Comment

        #4
        Re: Vudu Speed test issue!

        I have a similar issue. My ISP is Insight with a 20Mbps connection, using a Roku2XS wireless. Earlier use of Vudu hasn't been a problem but the last few weeks it buffers constantly even though I am only trying to stream SD video.

        No issues with other providers such as Netflix.

        I tried the Vudu speedtest but it keeps bailing out partway through, citing "a network problem." When it does work for a short while, the speed bar usually pegs out at the top of the HD range, I think that's 9 or 10 Mbps. But it never makes it through the full 1 minute test - 15 seconds is about the most I can get.

        Any ideas?




        Originally posted by geozervo View Post
        Hi! My ISP is Comcast. Vudu use to work well -still does sometimes. But lately I have buffering issues and only with Vudu!? I use Netflix, Hulu, Crackle, Amazon, etc and I have no issues to speak of. But Vudu that is another story. When I run the speed test from any of my Roku boxes it fails 99% of the time anymore even after rebooting the Roku boxes. And that 1% when it does not fail does not last long! So today I go online log into my Vudu account and try the Vudu web speed test and I get top download speed of 256Kbps!! Then that fails! Then I try again and same thing! Now I go to a few different online speed testers and I have no problems! My avg download speed is 52Mbps and upload is 9Mbps! Vudu what is going on here?! Either your network is over saturated or Comcast is throttling your content! BTW I use OPENDNS and I filter out a lot of stuff and I tried running with Comcast and Google's DNS and I get the same results. I hope Vudu does not throttle based on how much we spend online with Vudu? I don't spend much anymore as I do not like to watch the buffering message - Anyway I am asking what are some site addresses that Vudu uses to stream content from so that I can do some further route traces and some ICMP analysis of my Vudu sessions. I wonder if Vudu users in Chattanooga TN have any problems with Vudu?
        Thanks!
        -GEOZERVO

        This is my true cable speed!
        but when I use Vudu I feel like I am back in the 90's on ISDN! LOL

        Comment

          #5
          Re: Vudu Speed test issue!

          I just started having the same problem in the last few days. Perhaps they are having server issued. I have 50mbps FiOS.

          Comment

            #6
            Re: Vudu Speed test issue!

            Originally posted by jbosse View Post
            I just started having the same problem in the last few days. Perhaps they are having server issued. I have 50mbps FiOS.
            Where are you located?

            Comment

              #7
              Re: Vudu Speed test issue!

              Originally posted by jbosse View Post
              I just started having the same problem in the last few days. Perhaps they are having server issued. I have 50mbps FiOS.
              I just started having the same issue within the past week here in Northern VA, 50 down, 25 up internet speed. Playback is on a Roku 3, hardwired directly to Verizon Fios router, HDMI to TV. Netflix & Amazon work flawlessly but can't rent movies from Vudu, playback of Ultraviolet, or even complete a speed test. I have been using Vudu almost daily since I joined without issue. Any help is appreciated!

              Comment

                #8
                Re: Vudu Speed test issue!

                Originally posted by avinyard2 View Post
                I just started having the same issue within the past week here in Northern VA, 50 down, 25 up internet speed. Playback is on a Roku 3, hardwired directly to Verizon Fios router, HDMI to TV. Netflix & Amazon work flawlessly but can't rent movies from Vudu, playback of Ultraviolet, or even complete a speed test. I have been using Vudu almost daily since I joined without issue. Any help is appreciated!
                Please give our support team a call at 888-554-8838. We should be able to help work through the issue together.

                Comment

                  #9
                  Re: Vudu Speed test issue!

                  I have the same issue. When I start a speed test the meter jumps to ~10Mbps then steadily drops to ~100kbps. I have called the support team (Incident: 140424-000525) and they place the blame on my ISP (FIOS). I have no trouble streaming Netflix, Youtube or Amazon Prime.

                  Comment

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