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Buffering NON-STOP

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    Buffering NON-STOP

    I have rarely had buffering issues with Vudu in that past 15+ months I've used it. However this weekend it has been so horrible that my library is basically unusable. I've cycled all the routers, Roku, switched to SD (which is ridiculous since I'm paying for HDX)...whatever and nothing has helped. I also want to note that Vudu is the ONLY thing that's buffering. Not Netflix or any other app on my Roku. So I paid $24+ for Frozen and can't even watch it.

    #2
    Re: Buffering NON-STOP

    Originally posted by Cricket View Post
    I have rarely had buffering issues with Vudu in that past 15+ months I've used it. However this weekend it has been so horrible that my library is basically unusable. I've cycled all the routers, Roku, switched to SD (which is ridiculous since I'm paying for HDX)...whatever and nothing has helped. I also want to note that Vudu is the ONLY thing that's buffering. Not Netflix or any other app on my Roku. So I paid $24+ for Frozen and can't even watch it.
    Hello Cricket,

    Our apologies for the poor experience over the weekend. Could you provide a little bit of information so that I can help? Where are you located? Who is your ISP?

    Our operations team is investigating and working with the ISP's to prevent this from happening in the future.

    Comment


      #3
      Re: Buffering NON-STOP

      I have had the same issue for the past 2 months. Makes viewing impossible. I experience buffering when viewing SD, HD and HDX. I'm using a Samsung BDE5700 on FIOS w/25Mbps down.

      Comment


        #4
        Re: Buffering NON-STOP

        Hello leech1980,

        Have you contacted customer care about your issue? They can help you troubleshoot your network to pin point the issue you are experiencing.

        Comment


          #5
          Re: Buffering NON-STOP

          Have new Samsung TabPro. Downloaded movies from my library and attempt to play offline. Disney movies never stop buffering. Need help or ability to transfer movies to a working service.

          Comment


            #6
            Re: Buffering NON-STOP

            Originally posted by goodguyed View Post
            Have new Samsung TabPro. Downloaded movies from my library and attempt to play offline. Disney movies never stop buffering. Need help or ability to transfer movies to a working service.
            Please contact our support team. They should be able to help.


            (888)554-8848 or support@vudu.com

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              #7
              Re: Buffering NON-STOP

              The instructions you provided solved the problem. Thanks.

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