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Timeout during connect

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    Timeout during connect

    Hello,

    I'm trying to get into my vudu account on my smart 3D LG TV, but it gives me the following message:
    Timeout during connect
    Detail: Trouble connecting to network
    More info: Hardware id: LGE-LA6 2CC2D8C 955C344 FE7D805
    Device id: 1E3AE9D
    Software version: 3.1.0-117671-05.04.14-108305
    I think it may be because I have a different WiFi network at home. Can you help me out? Thanks

    Shane

    #2
    Re: Timeout during connect

    Originally posted by Shane4UA View Post
    Hello,

    I'm trying to get into my vudu account on my smart 3D LG TV, but it gives me the following message:
    Timeout during connect
    Detail: Trouble connecting to network
    More info: Hardware id: LGE-LA6 2CC2D8C 955C344 FE7D805
    Device id: 1E3AE9D
    Software version: 3.1.0-117671-05.04.14-108305
    I think it may be because I have a different WiFi network at home. Can you help me out? Thanks

    Shane

    Hi Shane,

    Could you please reach out to our support team at support@vudu.com or 888-554-8838. We will need to get a case started for you.

    Comment


      #3
      Re: Timeout during connect

      I am having this exact same problem. I even went out and bought a wifi signal booster. I'm averaging speeds of 8-9 Mbps. My sharp smart squid will not only load the app it's in a continuous loop. Keeps saying connection timeout, any suggestions would be helpful

      Comment


        #4
        So couple years later I am also having this problem if you happen to remember how to fix please share I called my Samsung TV no help they blame vudu needs to update their hardware???

        Then I called vudu and say it's the TV and it has nothing to do with vudu

        I'm lost and done u just want to watch my movies

        Comment

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