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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
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Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Vudu Buffering or Lossing Connection

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  • Guest's Avatar
    Guest replied
    Re: Vudu Buffering or Lossing Connection

    If you encounter buffering, please reach out to our support team at (888)554-8838 or support@vudu.com.

    You can also send me a private message.

    In order to resolve buffering issues, we need to gather data and troubleshoot.

    Leave a comment:

  • Paul H
    replied
    Re: Vudu Buffering or Lossing Connection

    Dear Mgbcondor,

    Thank you so much for the responses! I really appreciate that you took your time. I will look around and see what is out there. Surely my Samsung will have others.
    Grateful
    Paul

    Leave a comment:

  • Paul H
    replied
    Re: Vudu Buffering or Lossing Connection

    Originally posted by mgbcondor View Post
    Paul I install and calibrate home theater systems in Phoenix and you are not the only one in Phoenix having issues with Vudu streaming.
    Well since this is a new issue, only in the last 3-4 weeks, but it sounds like it's becoming a problem so I guess I will go back to buying the Blu Rays! I tallied my direct Vudu buys, (no Blu Ray purchased), over the last 14 months and It's in the Thousands. So if Vudu doesn't want that revenue anymore so be it.

    I notice that no-one from the support staff has responded. I will have to review all the options on my new Samsung but is there a reliable service other than Vudu for smart TV's. I hate to sound ignorant but I literally have spent the last year in the wilderness of Arizona living like a pioneer so I may have missed a lot!

    Any advice would be appreciated.
    Thanks,
    PH

    Leave a comment:

  • mgbcondor
    replied
    Re: Vudu Buffering or Lossing Connection

    Paul I install and calibrate home theater systems in Phoenix and you are not the only one in Phoenix having issues with Vudu streaming.

    Leave a comment:

  • Gnatevil
    replied
    Re: Vudu Buffering or Lossing Connection

    Originally posted by Paul H View Post
    I am in Phoenix Az and every night around midnight or 1AM I am getting the message "unable to stream this movie due to network errors". Now I have Cox Platinum and my speedtest results are stunning 140 in the download stream so it's not my network. Netflix works fine etc. So what's the deal. In the last six months I have stopped buying Blu Rays entirely and buy everything from Vudu when it comes out. I am beginning to think that this was a serious mistake for me make. If this issue isn't corrected and very soon I will discontinue buying new releases from Vudu entirely. My movie title list is huge now but nothing is any good to me if it won't stream consistently.

    I would appreciate an answer from someone in support. FYI I have the new Samsung Curved 4K ultra smart TV. None of the other streaming services included have these issues.
    Paul
    And this is why I still buy the Blu-rays...when buffering issues (or no internet) happens, I can throw the disc in and watch what I want...

    Leave a comment:

  • Paul H
    replied
    Re: Vudu Buffering or Lossing Connection

    I am in Phoenix Az and every night around midnight or 1AM I am getting the message "unable to stream this movie due to network errors". Now I have Cox Platinum and my speedtest results are stunning 140 in the download stream so it's not my network. Netflix works fine etc. So what's the deal. In the last six months I have stopped buying Blu Rays entirely and buy everything from Vudu when it comes out. I am beginning to think that this was a serious mistake for me make. If this issue isn't corrected and very soon I will discontinue buying new releases from Vudu entirely. My movie title list is huge now but nothing is any good to me if it won't stream consistently.

    I would appreciate an answer from someone in support. FYI I have the new Samsung Curved 4K ultra smart TV. None of the other streaming services included have these issues.
    Paul

    Leave a comment:

  • tbdave
    replied
    Re: Vudu Buffering or Lossing Connection

    Originally posted by GldnSabre View Post
    Was doing great for s few days now it seems like it is starting to have issues again.
    I started having problems again too. The family sat down to watch Maleficent today. Frequent buffering problems, even after turning it down to SD. After about 30 minutes we eventually gave up. They were really disappointed.

    I wasn't sure if it was Vudu or my new modem which I just got yesterday. But everything else seems to be working fine. And if you're having problems too, then maybe this South Florida Comcast issue has returned.

    Leave a comment:

  • GldnSabre
    replied
    Re: Vudu Buffering or Lossing Connection

    Was doing great for s few days now it seems like it is starting to have issues again.

    speedtest.vudu.com
    (no downloads in progress)
    3654 mbps downstream / 5554 upstream

    speedtest.net
    (while downloading a movie from vudu.)


    Your content providers are not able to keep up. It is time to add more.

    Also your speed test server is experiencing high latency as well.
    Target Name: cdn-69-28-143-32.llnw.net
    IP: 69.28.143.32
    Date/Time: 11/11/2014 10:49:18 PM to 11/11/2014 10:51:33 PM

    1 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms DD-WRT [192.168.1.1]
    2 13 ms 7 ms 20 ms 12 ms 10 ms 8 ms 12 ms 12 ms 10 ms 11 ms []
    3 16 ms 7 ms 11 ms 9 ms 8 ms 11 ms 13 ms 9 ms 38 ms 11 ms xe-0-3-0-32767-sur01.keylargo.fl.pompano.comcast.net [68.86.161.97]
    4 13 ms 11 ms 15 ms 13 ms 12 ms 12 ms 10 ms 11 ms 13 ms 12 ms te-0-1-0-9-ar01.northdade.fl.pompano.comcast.net [69.139.183.221]
    5 14 ms 12 ms 14 ms 11 ms 14 ms 17 ms 16 ms 15 ms 12 ms 15 ms te-0-0-0-8-cr01.losangeles.ca.ibone.comcast.net [68.86.90.205]
    6 15 ms 13 ms 15 ms 15 ms 46 ms 105 ms 148 ms 11 ms 14 ms 18 ms be-15-pe02.nota.fl.ibone.comcast.net [68.86.83.146]
    7 15 ms N/A N/A N/A N/A N/A 16 ms N/A 11 ms 18 ms [66.208.233.78]
    8 25 ms 20 ms 26 ms 13 ms 24 ms 27 ms 16 ms 11 ms 21 ms 20 ms ve386.fr3.mia1.llnw.net [69.164.25.18]
    9 55 ms 50 ms 44 ms 51 ms 45 ms 40 ms 39 ms 49 ms 42 ms 44 ms tge9-1.fr3.iad.llnw.net [69.28.189.73]
    10 48 ms 55 ms 50 ms 49 ms 65 ms 59 ms 50 ms 44 ms 58 ms 51 ms tge11-6.fr3.lga.llnw.net [69.28.171.158]
    11 141 ms 137 ms 132 ms 146 ms 138 ms 134 ms 133 ms 142 ms 136 ms 132 ms tge5-3.fr3.yyz.llnw.net [69.28.172.74]
    12 137 ms 135 ms 135 ms 136 ms 136 ms 138 ms 136 ms 134 ms 135 ms 152 ms cdn-69-28-143-32.llnw.net [69.28.143.32]

    Ping statistics for cdn-69-28-143-32.llnw.net
    Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
    Round Trip Times: Minimum = 134ms, Maximum = 152ms, Average = 137ms

    Leave a comment:

  • GldnSabre
    replied
    Re: Vudu Buffering or Lossing Connection

    Looks like it is working again for now. I wonder what Comcast changed to fix the issue? I do see a new hop to the llnw.net ip but it is funny I go from Keys to Miami to Los Angeles to Florida, Miami, Atlanta strange route but it seems to work. So as long as it continues to work sounds good to me.

    Thank You for fixing this issue.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Vudu Buffering or Lossing Connection

    Could you both try streams when you have a chance? We're hopeful that you will see improved streaming results.

    Leave a comment:

  • tbdave
    replied
    Re: Vudu Buffering or Lossing Connection

    Seems like a lot of people in South Florida are having problems. I'm in Coral Springs on Advanced Cable Communications. My brother is in Weston on Comcast. We've both been having the buffering and network error problems. And I've seen a couple similar reports from other people in the Miami & Ft. Lauderdale area.

    Leave a comment:

  • GldnSabre
    replied
    Re: Vudu Buffering or Lossing Connection

    I am just trying to give you all the information I can get to speed along the process. Let me know if you need anything else.

    Leave a comment:

  • GldnSabre
    replied
    Re: Vudu Buffering or Lossing Connection

    ok watched a HDX movie without buffering for the first time in months. However to keep it going without buffering I have to set a continuous ping/TR to vudu. As soon as I stopped it buffering started again. When it was started back the buffering went away. If that helps you guys at VUDU.

    Leave a comment:

  • GldnSabre
    replied
    Re: Vudu Buffering or Lossing Connection

    Keeps adding and removing hops during playback I am assuming it is looking for a better stream. issue seems to be on my end everything on llnw.net also as soon as I stop the trace I get streaming issues.

    Leave a comment:

  • GldnSabre
    replied
    Re: Vudu Buffering or Lossing Connection

    Target Name: llgvault.vudu.com
    IP: 68.142.118.4
    Date/Time: 11/5/2014 4:03:18 PM to 11/5/2014 4:05:33 PM

    1 0 ms 0 ms 1 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms DD-WRT [192.168.1.1]
    2 10 ms 15 ms 8 ms 8 ms 12 ms 6 ms 7 ms 8 ms 8 ms 8 ms [96.120.97.141]
    3 8 ms 7 ms 16 ms 8 ms 10 ms 7 ms 7 ms 9 ms 8 ms 8 ms xe-10-0-0-32767-sur01.keylargo.fl.pompano.comcast.net [68.86.161.101]
    4 18 ms 9 ms 10 ms 12 ms 13 ms 10 ms 9 ms 11 ms 11 ms 10 ms te-0-1-0-9-ar01.northdade.fl.pompano.comcast.net [69.139.183.221]
    5 N/A 12 ms N/A 23 ms N/A N/A N/A 12 ms N/A 14 ms he-2-9-0-0-cr01.miami.fl.ibone.comcast.net [68.86.94.253]
    6 12 ms 11 ms 15 ms 11 ms 13 ms 10 ms 11 ms 12 ms 11 ms 11 ms be-15-pe02.nota.fl.ibone.comcast.net [68.86.83.146]
    7 N/A 10 ms N/A N/A N/A N/A N/A N/A 12 ms 11 ms [66.208.216.230]
    8 * * 9 ms 27 ms 20 ms 18 ms * 15 ms 22 ms 11 ms ve5.fr3.mia1.llnw.net [68.142.125.97]
    9 * 31 ms 31 ms * 46 ms * 26 ms * 27 ms 26 ms tge1-1.fr3.atl1.llnw.net [69.28.172.13]
    10 34 ms * 73 ms * 25 ms 82 ms 28 ms 25 ms 27 ms 27 ms cdn-68-142-118-4.atl1.llnw.net [68.142.118.4]

    Ping statistics for llgvault.vudu.com
    Packets: Sent = 10, Received = 8, Lost = 2 (20.0%)
    Round Trip Times: Minimum = 25ms, Maximum = 82ms, Average = 40ms

    this is while streaming a video last 3 hops get anywhere from 30 to 50 packet loss.

    Leave a comment:

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