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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Error code 28, Vizio TV

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    Error code 28, Vizio TV

    Hi,

    I just bought a Vizio P502ui-B1E TV. I successfully connected to VUDU using the app one time. All following attempts have given me error code 28: Operation timeout.

    I have searched this forum and found many posts with the same problem. The only solution I saw was to tweak the router firewall settings or call customer support. On my wireless network, I also have a Panasonic Blu-ray player with the VUDU app. I am able to connect to VUDU from this app. This leads me to believe that I do not have a network problem. I have unplugged the TV and re-entered the VUDU app; same result.

    I expect to call customer support tomorrow, unless this forum can provide additional troubleshooting tips.

    Hardware id: SIGMSX6 1CC9507 8D10A5C C75E5DF
    Device id: 405BE
    Software version: 3.1.0-124634-SystemDriverSigmaSX6 1.0

    Thanks,
    David

    #2
    Re: Error code 28, Vizio TV

    Originally posted by dstraka View Post
    Hi,

    I just bought a Vizio P502ui-B1E TV. I successfully connected to VUDU using the app one time. All following attempts have given me error code 28: Operation timeout.

    I have searched this forum and found many posts with the same problem. The only solution I saw was to tweak the router firewall settings or call customer support. On my wireless network, I also have a Panasonic Blu-ray player with the VUDU app. I am able to connect to VUDU from this app. This leads me to believe that I do not have a network problem. I have unplugged the TV and re-entered the VUDU app; same result.

    I expect to call customer support tomorrow, unless this forum can provide additional troubleshooting tips.

    Hardware id: SIGMSX6 1CC9507 8D10A5C C75E5DF
    Device id: 405BE
    Software version: 3.1.0-124634-SystemDriverSigmaSX6 1.0

    Thanks,
    David

    Hi David,

    Give it a try now.

    Comment


      #3
      Re: Error code 28, Vizio TV

      Hi Dan,

      Thanks for replying. I unplugged my TV, then plugged it back in, turned on the TV, and started the VUDU app. Unfortunately, I got the same result.

      I do note that the Hardware id is slightly different (or I entered them wrong before). They are: SIGMSX6 1CC95D7 C75E5CF

      David

      Comment


        #4
        Re: Error code 28, Vizio TV

        Could you check to see if there is a firmware update for the TV itself? (probably in the TV settings menu somewhere)

        That hardware ID is not valid - apparently some TVs were shipped with a bad hardware ID, and Vizio has put out new firmware to update it (it should start with "VZT...")

        Comment


          #5
          Re: Error code 28, Vizio TV

          Hi,

          I went ahead and called VUDU support tonight. Derek had me try enabling the DMZ and I ran a bunch of trace routes and emailed them to him.

          As for the firmware update, according to Vizio (through members of the AVS Forum Vizio P-Series thread), a firmware update is currently being pushed right now, but members are skeptical. Hopefully it is true. In the mean time, I can run VUDU from my Blu-ray player's app.

          Thanks,
          David

          Comment


            #6
            Re: Error code 28, Vizio TV

            Originally posted by dstraka View Post
            As for the firmware update, according to Vizio (through members of the AVS Forum Vizio P-Series thread), a firmware update is currently being pushed right now, but members are skeptical. Hopefully it is true.
            If it isn't yet, it definitely will be soon, because this is a known issue Vizio has said will be fixed ASAP.

            Comment


              #7
              Re: Error code 28, Vizio TV

              I decided to return this TV and replace it with a different model/size. The new TV runs the VUDU app perfectly.

              Thanks,
              David

              Comment

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