BD Player crashing / unusable VUDU app
I have a Samsung BDC6900 player, that has been crashing whenever the Vudu app is opened for 7 months or so now. I contacted Support several times, and then was messaging with the Vudu Engineer Jake on here who was extremely helpful, who said there was an issue with that specific model of player but an update of the app should solve the crashing problems.
Went to try it finally a week or two ago and saw the app itself looks like it updated, but right when Vudu opens up after loading, the app will immediately crash and start the "Connecting...Loading" cycle..... and this cycle repeats itself continuously until the app is just closed completely.
[to put it in perspective, I called Customer Service last week and while on a 16 minute hold to try and be connected to a Level 3 technician, the app crashed and reloaded 94 times, and probably more but I ended up stopping counting].
Anyone else with this same BD player that this happens to?
I tried months ago to get it resolved as mentioned above, and waited on a new app update.
The player has updated the app about 2 weeks ago, and since then has become even worse.
I've tried to no avail to contact Customer Service via phone to get it resolved, and keep getting the run-around with each different person spoken to....
First, I was incorrectly told it's simply "a broken blu-ray player" that I'm using and would need to purchase a new one to get it resolved.
Finished speaking to someone else earlier today and was told first, it was a Samsung problem with a 'faulty device' even though every other app works on it, and that I should contact them. When I told the CS that I had already contacted Samsung and it wasn't from their end they were saying, as well as already being told that it's an issue with the app configuration for that model, then told "well, they know its an issue but there's nothing that can be done about it" and when I questioned why I'd want to buy anymore movies/tv seasons in addition to the 2400+ already on the account if there's an "oh well" type attitude about it, I was told "well..don't buy any then" type of a response.
REALLY looking for some help here on who to contact directly about a resolution or something.. Reached out to a few people but haven't heard back anything.
Went to try it finally a week or two ago and saw the app itself looks like it updated, but right when Vudu opens up after loading, the app will immediately crash and start the "Connecting...Loading" cycle..... and this cycle repeats itself continuously until the app is just closed completely.
[to put it in perspective, I called Customer Service last week and while on a 16 minute hold to try and be connected to a Level 3 technician, the app crashed and reloaded 94 times, and probably more but I ended up stopping counting].
Anyone else with this same BD player that this happens to?
I tried months ago to get it resolved as mentioned above, and waited on a new app update.
The player has updated the app about 2 weeks ago, and since then has become even worse.
I've tried to no avail to contact Customer Service via phone to get it resolved, and keep getting the run-around with each different person spoken to....
First, I was incorrectly told it's simply "a broken blu-ray player" that I'm using and would need to purchase a new one to get it resolved.
Finished speaking to someone else earlier today and was told first, it was a Samsung problem with a 'faulty device' even though every other app works on it, and that I should contact them. When I told the CS that I had already contacted Samsung and it wasn't from their end they were saying, as well as already being told that it's an issue with the app configuration for that model, then told "well, they know its an issue but there's nothing that can be done about it" and when I questioned why I'd want to buy anymore movies/tv seasons in addition to the 2400+ already on the account if there's an "oh well" type attitude about it, I was told "well..don't buy any then" type of a response. REALLY looking for some help here on who to contact directly about a resolution or something.. Reached out to a few people but haven't heard back anything.
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