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VUDU spark - Constant buffering

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    VUDU spark - Constant buffering

    Purchased a new VUDU spark and it is constantly buffering. HDX or SD, it continues to buffer and is unwatchable.

    I have contacted support but they said the router was too far away 25 ft. I find that to be a joke since I've troubleshoot the issue as far as I know how. Including my notes that were sent to support that someone here may have had similar issues as I believe this is not a signal as much as a device specific issue.

    Any suggestions are appreciated. ..


    Here are steps I've taken to try resolving this-

    Power cycle Modem
    Power cycle Vudu spark
    Opened ports for spark device
    Unlinked re linked to VUDU account
    Adjusted wireless settings including channel
    Ran speed test multiple times and device suggests HDX
    Hard set device to only play in SD, still buffers
    Test Amazon fire stick on same port on same TV, fire stick plays HD videos flawless.
    Wireless router is about 25-30 ft away at a higher point than TV.

    I've tried everything I can think of to resolve this. I am open to suggestions but at this point I'm extremely disappointed with device as I have ruled out many factors. Leads me to believe this is a hardware or firmware limitation in device with handling of signal/packets.
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