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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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BEWARE SUPPORT REQUESTS

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    #1

    BEWARE SUPPORT REQUESTS

    I requested an account merge in April 2017. I did this because my original account email address will not be available to me in the future. So I was told that I could merge the movies in my original library to my new account using a Gmail address. After about a week, the merge occurred. But when I looked in my new account, only about 2/3 of my movies were listed and almost 100 of them were listed as SD instead of HDX. I contacted VUDU support and was told that there was an issue with the merge and they were working on it. After 8 months, I'm now being told that they CAN'T fix the issue. So I've got movies spread across two accounts, one account I may not ever get access to again. I've got movies that came over in a lesser quality and I can't do anything about that, either. VUDU DOES NOT CARE. They refuse to do anything about it. Their mistake is solely my problem. I have spent THOUSANDS & THOUSANDS of dollars on VUDU. THEY WON'T DO ANYTHING! I have called MANY times. Support supervisors won't even talk to me anymore because they are embarrassed. The same supervisors that said they would FIGHT FOR ME during their management meetings. WATCH WHAT YOU ASK FOR. Even if they say they can do something, DO NOT TRUST THEM. I have lost so much time and money because of them. I don't even know if they'll keep this post up for you to read. If it comes down to making things right for you or dropping you because of an inconvenient problem for them, THEY WILL DROP & FORGET YOU. Don't ask to talk to anybody higher up, either. They will claim there is nobody higher to talk to. I guess there is no management.
    Tags: None
    #2
    Sorry, I am not in customer care and can't help you with merging issues - but you can just change your email address on the Vudu website. Plus, having access to the email account itself does not affect your ability to log into Vudu anyway, it's just used as a username. So you should be able to log in and change it to any address that is not already used on an existing Vudu account here:

    https://my.vudu.com/AccountManage.html#accountInfo/

    Comment

      #3
      If I understand you right, you're talking about changing my email address in my account info. I know that is separate from the login. But this is what I was told that I needed to do by VUDU. If there was another way, it should have been mentioned when I told them what my issue was. Another example of VUDU's own tech support not knowing how anything works. I see you're in engineering. Engineering was the department that messed my account up. You got a mix and match error, or something. And why was I told that you COULD do this when, in fact, you COULDN'T? And I'm the one that has to pay for it. And could you PLEASE PLEASE PLEASE give me the number and extension to SOMEBODY in management?

      Comment

        #4
        I HATE any kind of threats. But I can't be the only one that this is happened to. I can't be the only one that VUDU has screwed because they don't want to fix any kind of mess they've made. There has to be some kind of case for a class-action lawsuit against you. You can't be allowed to take advantage of me or anybody else.

        Comment

          #5
          Do you have a ticket # from your conversations with customer care?

          Comment

            #6
            Yes I do. The case is actually still open. The reference # is: 170426-000550. My last conversation ended badly because I was told that they weren't going to do anything more and I was just crap out of luck. I got very irate and started yelling about how unfair this was. The support rep ended up hanging up on me. I feel really bad about that.

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              #7
              So what can be done? Is VUDU going to admit that I have basically been screwed over? WILL YOU ACTUALLY MAKE THINGS RIGHT? I was told that my movies could be easily merged from one account into another. And now that I find out you can't make good on that because nobody in your engineering department knows how to program your own software, I'm the one that has to pay for it? Do you guys think this is fair? Are you, in fact, just going to drop me and my problem? Is this what you do to your customers?

              Comment

                #8
                Your ticket is still under review. Someone will respond as soon as we have a solution for you.

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