I have 183 movies in my Vudu account.
One doesn't play.
I have 2 TVs with Vudu, 3 Firesticks with Vudu, 2 Blu-ray players with Vudu, multiple computers and phones with Vudu.
Yet, despite the obvious issue being with the one movie out of 183, I still keep getting the same email from Vudu 'support'.
Thank you for contacting Vudu Customer Care.
I am sorry to hear that you had trouble using our service; but, I would be happy to assist you in investigating this further. To begin, please follow the below steps to attempt to resolve the issue:
We do need to do these steps in order to escalate this up to a higher level of support.
One doesn't play.
I have 2 TVs with Vudu, 3 Firesticks with Vudu, 2 Blu-ray players with Vudu, multiple computers and phones with Vudu.
Yet, despite the obvious issue being with the one movie out of 183, I still keep getting the same email from Vudu 'support'.
Thank you for contacting Vudu Customer Care.
I am sorry to hear that you had trouble using our service; but, I would be happy to assist you in investigating this further. To begin, please follow the below steps to attempt to resolve the issue:
We do need to do these steps in order to escalate this up to a higher level of support.
- Uninstall the Vudu application from your device
- Run any available system updates on your device
- Power-cycle your device and network by unplugging your device (TV, Blu-ray player, etc.), modem, and router from their power source for one minute
- After the minute has elapsed, power everything back on and let them boot up completely
- Reinstall the Vudu application
- Test the film again
- If the issues persist, please run a speed test through our application from the Settings menu or through a browser at http://speedtest.vudu.com
- This is a longer, sustained speed test than the norm which mimics use of the Vudu service
- Please note that the minimum requirements for the Vudu service are as follows:
- SD (480P): Requires 1MBPS (We recommend 2MBPS)
- HDX (1080P): Requires 4.5MBPS (We recommend 9MBPS)
- UHD (4K): Requires 11MBPS (We recommend 22MBPS)
- If the issue is ongoing and you have the speeds to support the film you are attempting to stream, please respond to this email with the following information so we may attempt to further diagnose the issue:
- Speed test results:
- Movie title and definition (SD, HDX, or UHD) you are attempting to play:
- What specific error code/message you are receiving, if any:
- The type of device you are using:
- The distance from your device to your modem and router:
- Whether your device is connected via a wired or wireless connection:
- The make and model of your modem:
- The make and model of your router:
- Your Internet Service Provider:
- Your city and state:

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