I really enjoyed watching movies on the Vudu app on my iPad on my vacation this summer. I watched a couple on the flights on the way out there (8/6-8/7), I watched another movie one evening (probably the 12th). Then on the 16th, on my flight back home I was prompted to log in. I was unable to do so, as I had no wifi, and the app would not let me access my downloads until I logged in. I had other things to do, but I was very disappointed that the Vudu app flaked out on me like that.
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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango at Home Forum Guidelines
The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
Terms of Use - User Comments, Feedback, Reviews, Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
Terms of Use - User Comments, Feedback, Reviews, Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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iPad app -- random logout, downloads not available
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Re: iPad app -- random logout, downloads not available
Originally posted by MaxH View PostI really enjoyed watching movies on the Vudu app on my iPad on my vacation this summer. I watched a couple on the flights on the way out there (8/6-8/7), I watched another movie one evening (probably the 12th). Then on the 16th, on my flight back home I was prompted to log in. I was unable to do so, as I had no wifi, and the app would not let me access my downloads until I logged in. I had other things to do, but I was very disappointed that the Vudu app flaked out on me like that.
We will check the case for the expired login session (currently is set to 30-day).
Thanks,
LLN
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Re: iPad app -- random logout, downloads not available
Originally posted by LocN View PostThanks Max. We will try to reproduce the issue. I wonder if you set the iPad to be offline and it still asks you for login or not. In our test, it should not give you login prompt when you don't have network connection and automatically send you to offline page.
We will check the case for the expired login session (currently is set to 30-day).
Thanks,
LLN
It is very well possible that the VPN/proxy connections will not allow you to properly access your content and account. We no longer support those connections, So I definitely recommend running the app while on a regular network connection.
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Re: iPad app -- random logout, downloads not available
I have had this issue as well. I do not feel it is a great program if the app does not allow or keep the authentification info so that the user cal access their downloads when there is no access to wifi.
To have a "to go" app that cannot be used independently is not really an independent access to my movies.
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Re: iPad app -- random logout, downloads not available
Whoops. I thought I commented but looks like I didn't. I confirmed with VUDU. Whenever you turn off your iPad you must log back in after turning it on. So, if you will be without connectivity you cannot let it run out of batter or turn off. The new FAA regs will help because you can leave it on now, previously you were required to turn it off before the flight.
No matter, with the current behavior, it's not REALLY an offline viewing app. Just a 'sort-of' one.
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Re: iPad app -- random logout, downloads not available
Originally posted by DSul2 View PostWhoops. I thought I commented but looks like I didn't. I confirmed with VUDU. Whenever you turn off your iPad you must log back in after turning it on. So, if you will be without connectivity you cannot let it run out of batter or turn off. The new FAA regs will help because you can leave it on now, previously you were required to turn it off before the flight.
No matter, with the current behavior, it's not REALLY an offline viewing app. Just a 'sort-of' one.
If you see it please tell us more about your iOS device model and software version.
Thanks,
LLN
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Re: iPad app -- random logout, downloads not available
Originally posted by LocN View PostI am not sure whom you have confirmed this issue and when you got that confirmation,
LLN
I have just duplicated the behavior:
1. iPad on and logged in to VUDU
2. Turn iPad off (not just shut the cover)
3. Turn iPad on
4. Login Screen appears before VUDU app will allow access
iPad 2, IOS 5.1.1, VUDU ?? (it is the version with 'on device' downloadable content)
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Re: iPad app -- random logout, downloads not available
Originally posted by DSul2 View PostIt was with "Fred R." from VUDU support on Oct 15 of 2013.
I have just duplicated the behavior:
1. iPad on and logged in to VUDU
2. Turn iPad off (not just shut the cover)
3. Turn iPad on
4. Login Screen appears before VUDU app will allow access
iPad 2, IOS 5.1.1, VUDU ?? (it is the version with 'on device' downloadable content)
Do you have the latest 2.1.1? (if the app store doesn't give you update for VUDU Player then you are at 2.1.1 version).
LLN
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Re: iPad app -- random logout, downloads not available
Originally posted by DSul2 View PostI just updated to 2.1.1 and was able to duplicate the same behavior. As a note, I never even put it in Airplane mode. It asks for user/pass after every powercycle no matter what.
Thx.
Can you please tell me more if your iPad2 got jailbroken (Cydia) and have some special upgrade protection or anything like that?
(since you chose to stay with 5.1 w/o upgrade chance is you prefer it to be able to jailbrake).
Thanks,
LLN
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Re: iPad app -- random logout, downloads not available
It's factory out of the box. Nothing loaded that didn't come from App Store, not jailbroken, etc. I generally don't like OS upgrades because they usually slow the overall response down, mess up stuff that used to work, and require changing settings and learning new ways of doing the same things that used to work...all of which I generally don't have time for.
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Re: iPad app -- random logout, downloads not available
Originally posted by DSul2 View PostIt's factory out of the box. Nothing loaded that didn't come from App Store, not jailbroken, etc. I generally don't like OS upgrades because they usually slow the overall response down, mess up stuff that used to work, and require changing settings and learning new ways of doing the same things that used to work...all of which I generally don't have time for.
Thanks,
LLN
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