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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Samsung S6 edge crashes

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    #1

    Samsung S6 edge crashes

    I just purchased a Samsung S6 Edge from Verizon. I downloaded vudu and everytime I try to either play or download a movie, the VUDU app crashes. I have tried to uninstall and reinstall multiple times and the issue remains. All other movie applications work on this phone. Please fix!
    Tags: None
    #2
    Re: Samsung S6 edge crashes

    same problem, I have contacted help desk and sent in all info they asked for in and have yet to hear anything back. I actually had the video playing when I Chormecast it but when trying to just play on phone it is unable to play anything.

    Comment

      #3
      Re: Samsung S6 edge crashes

      I have the same problem but I have Tmobile. please help.

      Comment

        #4
        Re: Samsung S6 edge crashes

        I also own a Samsung Galaxy S6 edge, but I am on AT&T. I have the exact same issues listed above. I was really wishing to watch the movies I paid for...

        Comment

          #5
          Re: Samsung S6 edge crashes

          Originally posted by teamh2005 View Post
          I just purchased a Samsung S6 Edge from Verizon. I downloaded vudu and everytime I try to either play or download a movie, the VUDU app crashes. I have tried to uninstall and reinstall multiple times and the issue remains. All other movie applications work on this phone. Please fix!
          I just switched from a Note 3 to a Samsung Galaxy S6 Edge tonight and I can't get Vudu to stop crashing. I can log in and see my collection, but when I select "watch" it acts like it's buffering and then crashes to the vudu splash screen every time. Help!! This has not been addressed.

          Comment

            #6
            Re: Samsung S6 edge crashes

            Originally posted by teamh2005 View Post
            I just purchased a Samsung S6 Edge from Verizon. I downloaded vudu and everytime I try to either play or download a movie, the VUDU app crashes. I have tried to uninstall and reinstall multiple times and the issue remains. All other movie applications work on this phone. Please fix!
            Apparently the issue is not isolated to just the S6 EDGE model. I am having the same problem with the new Galaxy S6 (Lollypop 5.0.2, T-Mobile). Every time I try to launch a movie or trailer, the APP crashes, and I receive a pop-up message, "Unfortunately, VUDU Movies & TV have stopped working". This is extremely annoying, considering I just upgraded from the Galaxy S5 (KitKat 4.4.2), which worked perfectly. As a work-around, I am having to logon to my Flixster (works fine on the S6) account to watch my 'PAID-FOR' movie content.

            PLEASE fix!

            Comment

              #7
              Re: Samsung S6 edge crashes

              We're aware there are some devices on Lollipop that are experiencing this problem. We're working to resolve the issue as soon as possible.

              Comment

                #8
                Re: Samsung S6 edge crashes

                Originally posted by DanielH View Post
                We're aware there are some devices on Lollipop that are experiencing this problem. We're working to resolve the issue as soon as possible.
                Thank you so very much Dan.

                Since sales of the Galaxy S6 are HUGE, it only makes sense if the Vudu APP is not working, that complaints would start rolling in. I think folks just want to emphasize that the Galaxy S6, is one of those Lollipop devices experiencing issues..... because we want it fixed NOW, LOL! (Yeah, in a perfect world, right?)

                Anyhow, it's good to know Vudu is aware......

                Comment

                  #9
                  Re: Samsung S6 edge crashes

                  Originally posted by DanielH View Post
                  We're aware there are some devices on Lollipop that are experiencing this problem. We're working to resolve the issue as soon as possible.
                  Just checking back in since its going on a week. Any news on getting Vudu to work on S6 edge devices? Would love to be able use my new phone with Vudu. Thanks!

                  Comment

                    #10
                    Re: Samsung S6 edge crashes

                    Originally posted by DanielH View Post
                    We're aware there are some devices on Lollipop that are experiencing this problem. We're working to resolve the issue as soon as possible.
                    Thank you. I upgraded from SG3 to SG6 (not the edge) so this is frustrating for myself as well.

                    Comment

                      #11
                      Re: Samsung S6 edge crashes

                      Note 4 has the same bug. Worked fine until lollipop.

                      I blame android more than vudu to be honest. Lots of **** is broken in lollipop.

                      Comment

                        #12
                        Re: Samsung S6 edge crashes

                        Add the HTC One M9 to the list. I am having the same problem on my phone.

                        Comment

                          #13
                          Re: Samsung S6 edge crashes

                          My GS4 just updated to Lollipop today and I can get movies to play, but now there's no audio.

                          Comment

                            #14
                            Re: Samsung S6 edge crashes

                            Originally posted by DanielH View Post
                            We're aware there are some devices on Lollipop that are experiencing this problem. We're working to resolve the issue as soon as possible.
                            I'm just celebrating the 3 week anniversary of this response and wondering if the issue is going to be fixed or addressed. Between the no HD/HDX for tablets or Android devices and inability to use it on my mobile device anymore, the decision to move on to a more evolved service is gaining a foothold quickly for me.

                            Let us know!

                            Comment

                              #15
                              Re: Samsung S6 edge crashes

                              Originally posted by DanielH View Post
                              We're aware there are some devices on Lollipop that are experiencing this problem. We're working to resolve the issue as soon as possible.
                              It's now been almost two months since VUDU has acknowledged this error and there hasn't been an update or fix put in place. Please let us know, we're all very anxious to get this resolved.

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