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Failed Downloads: Error (3328:898)

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    #61
    Re: Failed Downloads: Error (3328:898)

    This is my very first posting on here. Usually, I don't take the time to do this. But I have way too much invested in my library of VUDU movies to let this slide. I ran into this exact same issue on my new iPad Pro 10.5 (my ISP is Time Warner blah, blah, blah...I don't think that all matters). I've downloaded movies onto my PC before with no problem. But I had this exact problem several times on my iPad: "Download Failed: (3328:898)." So I first, I tried this...

    Originally posted by fletch622 View Post
    Had the same issue (on a 7+), and finally figured it out with these steps: (had made a lengthier reply last night, but it hadn't appeared as of yet)

    - Sign out of the Vudu iOS app
    - Log into http://www.vudu.com (if on a mobile device, choose "Go to full website")
    - From your user account info in the upper right corner, choose "Manage devices"
    - Delete any registered devices which appear - they should be added back upon next login to the app
    - Log back into the Vudu app, and attempt download once again

    Like I said, I started getting the same error - and like others, this was the first attempt at downloading following a device restore. I'm surmising that the device ID (possibly used for UV license validation) changed following the OS restore, but the Vudu account still had the old device ID registered.

    Once I did that, I was able to download three of my titles in succession. No hiccups whatsoever.

    See if this helps.

    Steve
    And just to be absolutely sure, I also followed this advice (since I also usually rename the device to make it simpler to identify).

    Originally posted by mike_orst View Post
    I ran into this issue as well.

    I removed my device from my account and re-added the device. However what i noticed was I typically have renamed my devices to more easily identify them on my account. After I re-added the device I renamed it on the web interface and then ran into this error again. So I removed it again, but this time I didn't rename my device and everything is working properly.

    Mike
    I powered down my iPad, and then back on again...deleted the device...logged back on...which added the device again...and downloaded a different movie than the first one that gave me problems. Yet, I'm still getting the same error. I did not delete and reset all of my devices, because why should my televisions impact my iPad? I also did not uninstall and reinstall the app yet, so perhaps that may help (but earlier posts seemed to indicate that doesn't help either and just wastes more time).

    VUDU, please fix this. We have spent a lot of money on our movies, and we shouldn't have to stand on our heads while rubbing our stomachs and singing a show tune to get your app to work correctly. I may have to just purchase the Blu-Rays, since you're making it awfully difficult to justify giving you my money instead.

    Thank you for your time and help! I'm quite frustrated at the moment, but really do appreciate it...

    UPDATE: I called into technical support for a different issue, and when the gentleman was so helpful with that I asked about this also. I upgraded my operating system on my iPad to iOS 11, and now it works great! So that's the good news. The bad news is that is when I discovered that although you can stream HDX movies on an iPad, you can only download the SD versions?!?! They look awful on a brand new iPad Pro with retina display. How ridiculous. I'm getting increasingly concerned that I may have chosen unwisely as I've built up my movie collection in VUDU. The momentum seems to favor Apple, Google, Amazon, etc.

    Comment

      #62
      Re: Failed Downloads: Error (3328:898)

      Anyone else who upgraded to iOS 11 not see this bug anymore?

      Comment

        #63
        Re: Failed Downloads: Error (3328:898)

        Originally posted by FelipeF View Post
        Anyone else who upgraded to iOS 11 not see this bug anymore?
        I have an iphone 7 IOS 11...I get the same error. I tried deleting and reinstalling the app, deleting the devices, but every time I try to download, it reaches 100% and then errors.

        Comment

          #64
          Re: Failed Downloads: Error (3328:898)

          I am seeing this error on iPhone 11.0.2
          Super frustrating taking a flight tomorrow and was hoping to watch a movie
          Tried removing my phone under manage devices and signing back in as some others suggested...no luck

          Comment

            #65
            Re: Failed Downloads: Error (3328:898)

            For those who have upgraded to iOS 11 and are still encountering the Error (3328:898) message, please try the following.

            Turn off the network from your device and turn it back on (enable airplane mode and then turn it off). Then attempt to download your content. Let me know if this work-around works or not.

            Comment

              #66
              Re: Failed Downloads: Error (3328:898)

              Originally posted by FelipeF View Post
              For those who have upgraded to iOS 11 and are still encountering the Error (3328:898) message, please try the following.

              Turn off the network from your device and turn it back on (enable airplane mode and then turn it off). Then attempt to download your content. Let me know if this work-around works or not.
              Sorry before I got this response I deleted the device from manage devices, deleted the app, reinstalled it, signed back in and that seemed to work

              Comment

                #67
                Re: Failed Downloads: Error (3328:898)

                Originally posted by FelipeF View Post
                For those who have upgraded to iOS 11 and are still encountering the Error (3328:898) message, please try the following.

                Turn off the network from your device and turn it back on (enable airplane mode and then turn it off). Then attempt to download your content. Let me know if this work-around works or not.
                FelipeF - I have done all the steps that you had described, and I still have the issue. Can you help?

                Comment

                  #68
                  Re: Failed Downloads: Error (3328:898)

                  Originally posted by mtzamex View Post
                  FelipeF - I have done all the steps that you had described, and I still have the issue. Can you help?
                  There's not much more we can do at this point but wait for Adobe to address this issue.

                  Comment

                    #69
                    Re: Failed Downloads: Error (3328:898)

                    I am having the same issue! What?s with all the error codes all of the sudden???!?? Never used to have any trouble!!

                    Comment

                      #70
                      Re: Failed Downloads: Error (3328:898)

                      Last night, I downloaded 4 movies perfectly fine to my iPad. This morning I updated to 11.0.3. This evening I tried to download 2 more movies and POOF -- Failed downloads..... Hmmmm, thinking that the update kinda messed me up....

                      Comment

                        #71
                        Trying to download SD version of my movies. It is saying "Failed!"
                        Have removed my devices in VUDU and registered my tablet.
                        Have completely formatted my ASUS tablet and tried again, this too failed.
                        App version: 5.3.175.65638_19_1_V2

                        Comment

                          #72
                          Deleting the App and re-installation worked for my iPhone X

                          Comment

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