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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Specific video not loading

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    #1

    Specific video not loading

    I wasn't sure where to put this. I get the same basic problem regardless of how I try to watch the video. If this is in the wrong section, feel free to move it, staff.

    The video in question is in Steven Universe, volume 6, "episode" 5, Lion 4: Alternate Ending/Doug Out. Basically, it does not load. At all. If I try to view it through a browser, it just continuously buffers without ever playing. If I try to view it from the Android app, I get the error "Encountered network error during playback." If I try to download on Android, I get the error "Download failed. Please try again later." If I try to view it from the Windows desktop app (Windows 7), I get the error "We are unable to connect to the content you've requested. We apologize for the inconvenience. [#7]" Trying to download the video through the Windows app seems to never get past the "Preparing to download..." message, though the app doesn't freeze.

    Other videos work just fine.

    At first I thought maybe there were too many people trying to watch it since it was just released, but from the error messages and the way it's acting, it sounds like there might be an issue with the video itself. Would someone in VUDU staff please look into this?
    Tags: None
    #2
    Re: Specific video not loading

    I'll take a look at this. Will let you know what I find out.

    Comment

      #3
      Re: Specific video not loading

      Alright. Thank you.

      The video is still having issues. I think it's safe to say that it's not a traffic issue.

      Thabks again.

      Comment

        #4
        Re: Specific (different) video not loading

        Okay, so I just noticed Lion 4/Doug Out is working (thank you!), but I also just noticed that S6 Ep7 I Am My Mom is not. (I probably didn't notice until now because I wanted to watch them in order.)

        It appears to be a different type of issue. If I look at it through the VUDU site, the 'Watch' and 'Download' buttons are missing. If I try to watch on the Android app, the 'download' button is missing; if I try to watch the video, it seems like it tries to load, but I just get a black screen (no video controls appear, and the app doesn't crash). If I try to download through the Windows app, I get the error "You have purchased this, but it is not available for download at this time." If I try to watch through the Windows app, I get the error "There was a problem playing this content."

        Would someone please look into this one, too?

        Comment

          #5
          Re: Specific (different) video not loading

          Originally posted by Infranscia View Post
          Okay, so I just noticed Lion 4/Doug Out is working (thank you!), but I also just noticed that S6 Ep7 I Am My Mom is not. (I probably didn't notice until now because I wanted to watch them in order.)

          It appears to be a different type of issue. If I look at it through the VUDU site, the 'Watch' and 'Download' buttons are missing. If I try to watch on the Android app, the 'download' button is missing; if I try to watch the video, it seems like it tries to load, but I just get a black screen (no video controls appear, and the app doesn't crash). If I try to download through the Windows app, I get the error "You have purchased this, but it is not available for download at this time." If I try to watch through the Windows app, I get the error "There was a problem playing this content."

          Would someone please look into this one, too?
          Yup, there was a problem with this one, should be available by tomorrow afternoon/evening.

          Comment

            #6
            Re: Specific video not loading

            Hi - I am also getting the same error on multiple platforms - both Amazon Fire Tablet and Windows 7 (trying to play -or- trying to download). Error is isolated to one episode. Terminator: The Sarah Connor Chronicles: Queen's Gambit (season 1 episode 5).

            Could it be my account?

            We are unable to connect to the content you?ve requested. We apologize for the inconvenience. [#7]

            thanks, Mark

            Comment

              #7
              Re: Specific video not loading

              Originally posted by my007dog View Post
              Hi - I am also getting the same error on multiple platforms - both Amazon Fire Tablet and Windows 7 (trying to play -or- trying to download). Error is isolated to one episode. Terminator: The Sarah Connor Chronicles: Queen's Gambit (season 1 episode 5).

              Could it be my account?

              We are unable to connect to the content you?ve requested. We apologize for the inconvenience. [#7]

              thanks, Mark
              For starters, the Vudu app does not officially support any Amazon tablets, so use at your own risk. Check to make sure you don't have more than 8 devices activated onto your account.

              Comment

                #8
                Re: Specific video not loading

                Originally posted by my007dog View Post
                Hi - I am also getting the same error on multiple platforms - both Amazon Fire Tablet and Windows 7 (trying to play -or- trying to download). Error is isolated to one episode. Terminator: The Sarah Connor Chronicles: Queen's Gambit (season 1 episode 5).

                Could it be my account?

                We are unable to connect to the content you?ve requested. We apologize for the inconvenience. [#7]

                thanks, Mark
                I was able to replicate this issue myself. I'll see if we can get this fixed asap.

                Comment

                  #9
                  Re: Specific video not loading

                  I am experiencing the same problems as described in the title of this thread. My library includes the complete HDX collection of Harry Potter videos. I watched Harry Potter 6 just last night. Today I can load 1-2 and 7 part 2 without any problems in both SD and HDX on my Android tablet. I can even watch the rest of the series in SD. However any time I try to play or download 3-6 and 7 part 1 in HDX it tells me "Encountered network error during playback".

                  I'm somewhat new to Vudu and hope this is the right way to get support. I didn't see a ticket system in the app. I can't even access my forum profile from my computer browser; I can from my tablet, but any time I try to access it from my browser it says I don't have access. xD

                  Comment

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