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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Kudos to Vudu Customer Service

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  • HeadHodge
    replied
    Re: Kudos to Vudu Customer Service

    I think that it's really cool that actual Vudu staff participate in this forum.

    The super moderators are great, but it's refreshing to see forum users that are not afraid to state they work for Vudu.

    I don't see that on any other forum like Apple or Directv's forums. It's almost like they set up there sites for customer self-help and aren't really interested to listen or participate.

    Leave a comment:

  • ricew0
    replied
    Re: Kudos to Vudu Customer Service

    I second the kudos to John in customer service. I just got off the phone with him, since I bought my box at Christmas to see if I could get the $100 credit. He said "No problem", and the money was in my account by the time I hung up the phone!!

    Leave a comment:

  • Greg
    replied
    Re: Kudos to Vudu Customer Service

    Originally posted by StevenRushing View Post
    I had no idea that Vudu was OVERNIGHTING my remote to me. I got it today at like 4pm. Basically 40 hours after I got off the phone with the John. THANKS VUDU! =)
    Well it'd be extremely cruel to let someone with VUDU withdrawal symptoms suffer for too long now wouldn't it?

    -- Greg

    Leave a comment:

  • StevenRushing
    replied
    Re: Kudos to Vudu Customer Service

    I had no idea that Vudu was OVERNIGHTING my remote to me. I got it today at like 4pm. Basically 40 hours after I got off the phone with the John. THANKS VUDU! =)

    Leave a comment:

  • Ninja
    replied
    Re: Kudos to Vudu Customer Service

    Cool another Hawaii Vudu user. I was beginning to wonder if I was the only one.

    Leave a comment:

  • klieb
    replied
    How low can you go . . . . ?

    Just for info . . . the remote also has a "low" setting, lower than "normal".

    Leave a comment:

  • NA9D
    replied
    Re: Kudos to Vudu Customer Service

    The sound you hear in your speakers when you iPhone is around is typical of all GSM phones. Any time the phone needs to search for tower signal to lock on to you get it. I don't care who's phone you use - they all exhibit this.

    It's certainly possible the iPhone could be causing a problem, but IMHO, unlikely. The phone works at 800 MHz and the remote down at 430 MHz - or about half the frequency. It's more likely for the remote to interfere with the iPhone than the other way around (but yet still unlikely). It'd be worth a try though to leave the iPhone elsewhere just to see if it has an effect.

    Leave a comment:

  • Nded
    replied
    Re: Kudos to Vudu Customer Service

    Originally posted by redwein View Post
    Well, the other night when I was having the problem, it was set to normal so I tried high. It didn't fix it so lowering it to normal won't have help their. Sometimes it works perfectly fine too. The problem is, I never know how it will behave.

    It kind of reminds me of the problems I was having with IR after I installed CFL lights. The remotes wouldn't respond (and my repeater was getting flooded with IR noise). I bought a CFL/LCD "proof" repeater and that fixed that problem. I'm not sure what will work here. I will probably do some experimenting to see what's interfering. Could another Logitech cordless mouse and keyboard nearby affect it?

    I just had a thought. I wonder if it is my iPhone. My wife doesn't have the problem nearly as much and she doesn't carry hers with her like I do. I noticed that a number of speakers in my house buzz occasionally when I walk by them with it. Since the remote problem (and the buzzing) don't happen 100% of the time, turning it on and trying it wouldn't be a conclusive test. I'll try turning off my phone when I have the problem again to see if that helps. That would be good if that turned out the be the culprit. If it does, I'll post a thread with my findings.
    I know Jon will consider this a blasphemy, but would you be willing to put down your iPhone and leave it in a different room for a few minutes? Purely for diagnostic reasons, not as a long term solution.


    I don't know whose worse, the iPhone-aholics or the crack-berry users.

    Leave a comment:

  • redwein
    replied
    Re: Kudos to Vudu Customer Service

    Originally posted by NA9D View Post
    Redwein -

    Karen's right. Try lowering the sensitivity...

    That might work.

    Jon
    Well, the other night when I was having the problem, it was set to normal so I tried high. It didn't fix it so lowering it to normal won't have help their. Sometimes it works perfectly fine too. The problem is, I never know how it will behave.

    It kind of reminds me of the problems I was having with IR after I installed CFL lights. The remotes wouldn't respond (and my repeater was getting flooded with IR noise). I bought a CFL/LCD "proof" repeater and that fixed that problem. I'm not sure what will work here. I will probably do some experimenting to see what's interfering. Could another Logitech cordless mouse and keyboard nearby affect it?

    I just had a thought. I wonder if it is my iPhone. My wife doesn't have the problem nearly as much and she doesn't carry hers with her like I do. I noticed that a number of speakers in my house buzz occasionally when I walk by them with it. Since the remote problem (and the buzzing) don't happen 100% of the time, turning it on and trying it wouldn't be a conclusive test. I'll try turning off my phone when I have the problem again to see if that helps. That would be good if that turned out the be the culprit. If it does, I'll post a thread with my findings.

    Leave a comment:

  • klieb
    replied
    Re: Kudos to Vudu Customer Service

    Originally posted by StevenRushing View Post
    And um, how do I lower the sensitivity of the remote? =)
    Use your Vudu remote.

    1. Start on the Vudu Home Page (Vudu button on remote)

    2. Go to Info & Settings

    3. Advanced Settings

    4. Remote Settings

    5. Switch to "normal".

    Let me know if this helps!

    Leave a comment:

  • StevenRushing
    replied
    Re: Kudos to Vudu Customer Service

    And um, how do I lower the sensitivity of the remote? =)

    Leave a comment:

  • RonV
    replied
    Re: Kudos to Vudu Customer Service

    Karen and Jon are right. Higher sensitivity picks up more noise and the process that the VUDU uses to ignore this noise makes the remote look like it is having issues.

    Leave a comment:

  • NA9D
    replied
    Re: Kudos to Vudu Customer Service

    Redwein -

    Karen's right. Try lowering the sensitivity...

    That might work.

    Jon

    Leave a comment:

  • klieb
    replied
    Re: Kudos to Vudu Customer Service

    Originally posted by redwein View Post
    Now, going back to the original issue with the scrolling on the remote. I would say that I experience this periodically on all 5 of my remotes. Last night, in fact, in the middle of scrolling, it just started becoming non-responsive. The other buttons kind of worked, but they were "iffy" too. I tested the batteries even though they were new and they were good. I eventually got where I was going and was just relieved. One time, my son turned on a wireless transmitter for his VeXplorer robot and that completely stopped my remote from working. As soon as he turned it off, it came back to "normal".

    4 of the 5 remotes are in my house and set to different frequencies. The other is in my dad's house. I have set them all to high sensitivity to try to fix it but that has made absolutely no difference . . .
    Try setting the remote to a lower setting. With it in high sensitivity it will be more prone to picking up other signals and also have a longer range. I had mine set to high once and then changed back to normal after I experienced problems.

    Oh . . . and John, I never heard of anyone being called a "flipping idiot" and still be congratulated for doing a good job. Sounds like you're doing alright over there!

    Leave a comment:

  • mag12203
    replied
    Re: Kudos to Vudu Customer Service

    Originally posted by rstone View Post
    While I've personally only talked to customer services once myself, I definitely give them high marks as well for there responsiveness, friendliness, and helpfulness. In these days and ages it is hard to find good customer service, and VUDU is definitely on top of their game in this regards. I can even begin to tell you how many horrible experinces I've had with other companies who give you the run around, won't actually let you talk to a person, or won't respond in a timely manner to email, if at all.
    And a good sense of humor to boot. Very funny.

    Leave a comment:

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