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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Public Beta

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    #46
    Re: Public Beta

    I'm still having issues with stuttering/pausing of HDX even on the short trailers.

    I guess it could be my comcast but every extended speed test I run comes out at >=16mpbs with ANY hesitation during the downloads.

    Comment

      #47
      Re: Public Beta

      Well, I may have found the reason for my streaming issues. On a whim I decided to hook my Vudu box directly up to the router instead of through the 8 port switch I normally use. So far I played about 8 HDX trailers with zero hangs.

      I will try watching the movie I have rented in Brazil and see how it goes.

      Not sure why the switch would be hanging things up but now that I think about it i see sporadic disconnects/slowdowns on the PS network while playing games. I am going to move the PS3 directly over to the router as well and see if this helps.

      Comment

        #48
        Re: Public Beta

        Switches do go bad....it took me two months to figure that out when I was having problems with streaming media in my house. Also it only takes one malfunctioning network card to to impact the entire switch as I leanred with a defective ASUS motherboard....

        Comment

          #49
          Re: Public Beta

          Originally posted by brianp6621 View Post
          Well, I may have found the reason for my streaming issues. On a whim I decided to hook my Vudu box directly up to the router instead of through the 8 port switch I normally use. So far I played about 8 HDX trailers with zero hangs.

          I will try watching the movie I have rented in Brazil and see how it goes.

          Not sure why the switch would be hanging things up but now that I think about it i see sporadic disconnects/slowdowns on the PS network while playing games. I am going to move the PS3 directly over to the router as well and see if this helps.
          Interesting. I think I may have my Vudu running through a switch on the back of one of my Sonos players that is hardwired to my router. Maybe I can try connecting it directly to the router to see if it fixes the problem.

          Thanks for the heads-up.

          Comment

            #50
            Re: Public Beta

            Originally posted by brianp6621 View Post
            Well, I may have found the reason for my streaming issues. On a whim I decided to hook my Vudu box directly up to the router instead of through the 8 port switch I normally use. So far I played about 8 HDX trailers with zero hangs.

            I will try watching the movie I have rented in Brazil and see how it goes.

            Not sure why the switch would be hanging things up but now that I think about it i see sporadic disconnects/slowdowns on the PS network while playing games. I am going to move the PS3 directly over to the router as well and see if this helps.
            Brian,

            Did you have any luck trying to stream an HDX movie since you disconnected from the switch?

            Comment

              #51
              Re: Public Beta

              Originally posted by runner66 View Post
              hello everyone is there a fix for the Brazil" update my box will not turn off when i hit power is there anyway to fix this
              runner66 --

              This is actually as intended. To power off your VUDU set-top box you will need to go back to Amadeus and then power it off.

              Comment

                #52
                Re: Public Beta

                Originally posted by AdamS View Post
                Brian,

                Did you have any luck trying to stream an HDX movie since you disconnected from the switch?
                Just the trailers, haven't had time for a full length movie yet.

                Comment

                  #53
                  Re: Public Beta

                  I've been working with AdamS but to update here, my next full length movie in HDX went slightly better but similar to the first (after the router switch and some other tweaks from Adam)

                  Still had about 7 stalls, 3 warnings about issues streaming in HDX, 1 message saying the movie couldn't stream right now due to network issues, and 1 spontaneous reboot.

                  I'll unfortunately be switching back to Amadeus for all primary viewing.

                  Comment

                    #54
                    Re: Public Beta

                    thanks to Jimmy H. for working with me to correct issue of my ability to post on forum......Anyway, I am currently having an issue with Brazil streaming.....buffering errors, inconsistent performance, primarily with HDX movies. I have done all the tweaks requested, inconsistency remains......The VUDU box has a static IP address, QoS tweaks applied, hard wire connection, I sent the results of a deeper network test back to VUDU.....I'm dumbfounded here.......I have a FIOS 20/5 connection........

                    thanks,

                    Don

                    Comment

                      #55
                      Re: Public Beta

                      Originally posted by canadien37 View Post
                      thanks to Jimmy H. for working with me to correct issue of my ability to post on forum......Anyway, I am currently having an issue with Brazil streaming.....buffering errors, inconsistent performance, primarily with HDX movies. I have done all the tweaks requested, inconsistency remains......The VUDU box has a static IP address, QoS tweaks applied, hard wire connection, I sent the results of a deeper network test back to VUDU.....I'm dumbfounded here.......I have a FIOS 20/5 connection........

                      thanks,

                      Don
                      Have you tried changing your DNS?

                      Primary: 4.2.2.2
                      Secondary: 4.2.2.1

                      Also, what is the System ID of your VUDU? You can locate this under the "Info & Settings > System Info" page.

                      Comment

                        #56
                        Re: Public Beta

                        AdamS,

                        I am currently being helped on this issue, but it seems so frustrating....I've made many changes to my configurations, still get inconsistent performance in Brazil.....Jimmy H. has been helping a lot.....I see some posts on forum where members have no QoS settings applied and they seem to stream fine......I also see various settings in Debug Info, just wondering what those mean.....

                        PS. If Jimmy H. monitors the forum, I have sent back the transfer rate you requested....Also I got 7 buffering errors total.....Strange, When I played previews of Harry Potter(latest movie), buffering occurred, played preview of Transformers, buffering occurred......played preview of UP, played thru......played Terminator Salvation, it played thru...

                        Don

                        Comment

                          #57
                          Re: Public Beta

                          Just upgraded to Brazil. The streaming for the hdx previews is running smothly. It is working great except I lost 2 rentals that I have yet to watch. Is there a way to get them back?

                          Comment

                            #58
                            Re: Public Beta

                            Originally posted by Bigguy View Post
                            Just upgraded to Brazil. The streaming for the hdx previews is running smothly. It is working great except I lost 2 rentals that I have yet to watch. Is there a way to get them back?
                            My understanding is that any rentals/purchases processed in Brazil are only accessible in Brazil while those transactions processed in Amadeus can only be accessed in Amadeus. You can switch back to Amadeus at any time (and back to Brazil) but you have to let the box restart in between switches.

                            Jeff

                            Comment

                              #59
                              Re: Public Beta

                              Originally posted by rgbyhkr View Post
                              My understanding is that any rentals/purchases processed in Brazil are only accessible in Brazil while those transactions processed in Amadeus can only be accessed in Amadeus. You can switch back to Amadeus at any time (and back to Brazil) but you have to let the box restart in between switches.

                              Jeff
                              This is true. Any rentals/purchases made in Brazil can only be watched in Brazil and vice versa. You can switch between the two by going to the "Info & Settings" page. You should see the option to "Enter Brazil" or "Back to Amadeus".

                              Comment

                                #60
                                Re: Public Beta

                                Thanks for the quick responses.

                                Comment

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