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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Start download using web or iPhone interface

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    #1

    Start download using web or iPhone interface

    Before the final Brazil release, I used to order rentals for the Vudu Box at my weekend house on the web and they would be downloaded when I arrived. The internet connection there is slow and there is no possibility of streaming. Now I can order movies on the web, but I cannot start the download until I arrive. Am I missing something that would allow me to start the download without being in front of the box? Could you re-instate that capability either for the web interface or the iPhone app?
    Tags: None
    #2
    Re: Start download using web or iPhone interface

    i have the same issue. i called tech support about something else and asked them while i was on the phone and they said the iphone app can't initiate a download. kind of makes it useless since there is no reason to rent a streamed video ahead of time. maybe they will fix this?

    greg

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      #3
      Re: Start download using web or iPhone interface

      Same here. Didn't start downloading until I went and manually told it to start downloading (the button text has now changed to "Manage Download" - I don't recall the original button text prior to clicking). (Edit: The button text is: "Add SD For Download", between "Watch SD" and "Rate/Share" for the purchased/rented movie).

      This can't possibly be the expected behavior. Their iPhone app page states:
      "After finding something that suits your mood, rent or purchase the movie using your VUDU account and it will be downloaded to your VUDU box automatically, ready for you to watch it at your leisure."
      http://www.vudu.com/product_iphone.html

      I very recently underwent the major upgrade (I'm using the original Vudu device), so I'm hoping this is just a one-time quirk ("sensing" my network, etc.).
      Last edited by blackbeardrrr; 02-23-2011, 09:08 PM. Reason: Added the correct button text.

      Comment

        #4
        Re: Start download using web or iPhone interface

        Originally posted by blackbeardrrr View Post
        Same here. Didn't start downloading until I went and manually told it to start downloading (the button text has now changed to "Manage Download" - I don't recall the original button text prior to clicking).

        This can't possibly be the expected behavior. Their iPhone app page states:
        "After finding something that suits your mood, rent or purchase the movie using your VUDU account and it will be downloaded to your VUDU box automatically, ready for you to watch it at your leisure."
        http://www.vudu.com/product_iphone.html

        I very recently underwent the major upgrade (I'm using the original Vudu device), so I'm hoping this is just a one-time quirk ("sensing" my network, etc.).
        yeah I think that was written before the Brazil release. I agree with you, the iPhone app is more or less useless now that you cannot initiate a download. I don't think this caused much buzz on the boards at first because of the hard drive issue. Now that that has been corrected, I think more and more people will run into the usability issue with the web and iPhone interfaces.

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          #5
          Re: Start download using web or iPhone interface

          OK, here's the acceptance test for this bug.
          I really gave the Vudu device the benefit of the doubt in this test:
          a) purchased, rather than rented, since the purchase is forever, not just streamed once.
          b) left the Vudu device on (both lights green).
          c) no data rate caps (set to the highest setting - 15.0Mbps)
          d) no traffic on LAN + all PCs/game consoles disconnected.
          e) empty hard drive (233 GB available)

          Here's the test.

          1. "Turned On" the Vudu-branded set-top device (both lights green). This is not a third-party device with Vudu slapped onto it. This is THE Vudu device: Vudu BX100. Verified connectivity. Verified that both lights are green.
          2. Using the iPhone app, purchased an SD movie. (His Girl Friday, in my case - movie shouldn't matter.) iPhone app confirmed the purchase.
          3. Wait 12 hours.
          4. Expected outcome: Movie fully downloaded to the Vudu device, and ready to play, without buffering. (Optional: Movie listed in My Downloads > Manage Downloads as Complete).
          Actual outcome: Movie not downloaded. Movie not listed in My Downloads > Manage Downloads at all. Instead, user has the option to begin the download manually via the "Add SD For Download" button.

          @raaurora: I'm not familiar with the hard drive issue that you mentioned, so I can't say "I completely agree!!" to you. Yet.
          Last edited by blackbeardrrr; 02-23-2011, 09:33 PM. Reason: added the proper name for the vudu device: bx100

          Comment

            #6
            Re: Start download using web or iPhone interface

            Originally posted by blackbeardrrr View Post
            @raaurora: I'm not familiar with the hard drive issue that you mentioned, so I can't say "I completely agree!!" to you. Yet.
            this: http://forum.vudu.com/showthread.php?t=37371

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