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Is anyone else still having trouble downloading SD movies?

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    Is anyone else still having trouble downloading SD movies?

    I purchased my Vudu in 2009. Until September 2010, everything was fine with download and watch later rentals (only 10 months). At that time, Vudu updated their software, and the 'hard drive' full issue stalled any movie that I tried to download (I never purchased any movies). Forum posts showed others were having the same problem. For another three months I waited for a software fix, and then in February this year, the hard drive full issue was fixed and was able to rent 2 more movies. Then . . . everything I try to rent since then stalls during downloading. Two more times I have gone back to Vudu technical without any fix. The last time I was told that there was a software update that is being worked on(?) -- I was told that in October! Am I getting the run-around, or is this a common problem that others are having? I don't see any other posts having this problem. Should I just give-up?

    #2
    Re: Is anyone else still having trouble downloading SD movies?

    I have not tried to download since the fix. I hope this gets cleared up...I would like to start watching hdx again and I don't want to stream that...I prefer to download hdx.

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      #3
      Re: Is anyone else still having trouble downloading SD movies?

      Originally posted by dekwriter View Post
      I purchased my Vudu in 2009. Until September 2010, everything was fine with download and watch later rentals (only 10 months). At that time, Vudu updated their software, and the 'hard drive' full issue stalled any movie that I tried to download (I never purchased any movies). Forum posts showed others were having the same problem. For another three months I waited for a software fix, and then in February this year, the hard drive full issue was fixed and was able to rent 2 more movies. Then . . . everything I try to rent since then stalls during downloading. Two more times I have gone back to Vudu technical without any fix. The last time I was told that there was a software update that is being worked on(?) -- I was told that in October! Am I getting the run-around, or is this a common problem that others are having? I don't see any other posts having this problem. Should I just give-up?
      Dek,

      I apologize that your device is having issues with downloads. I would be happy to take a look at your download sessions and see if there is anything I can do to help. Please give our support line a call at 888-554-8838 or send me a private message including your email address.

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