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2 Second Audio Lag on Rango

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    2 Second Audio Lag on Rango

    Hi, I'm new. Not to VUDU but to the forums. Last night I wanted to watch Rango with my kids around 10 pm. There was a 2 second delay between the picture and the audio. I saw what was happening before I heard it. I tried calling customer support but I've been on the phone for 20 min so far. I thought upgrading to HD would help, but it didn't. All of the other features on VUDU are working as well. The trailers are fine, and a movie that I own on the VUDU network shows fine as well. Can someone help?

    #2
    Re: 2 Second Audio Lag on Rango

    Originally posted by persaudrg View Post
    Hi, I'm new. Not to VUDU but to the forums. Last night I wanted to watch Rango with my kids around 10 pm. There was a 2 second delay between the picture and the audio. I saw what was happening before I heard it. I tried calling customer support but I've been on the phone for 20 min so far. I thought upgrading to HD would help, but it didn't. All of the other features on VUDU are working as well. The trailers are fine, and a movie that I own on the VUDU network shows fine as well. Can someone help?
    Please send me a PM with your email address or call our customer care line at (888)554-VUDU so that we can credit you for the issue. We are in the process of correcting the audio delay with the movie.

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      #3
      Re: 2 Second Audio Lag on Rango

      Glad to know it wasn't just me! The delay was horrible!

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        #4
        Re: 2 Second Audio Lag on Rango

        Had the same issue! Was very disappointed as it was my first try and what was supposed to be the best experience wound up pretty sad....

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          #5
          Re: 2 Second Audio Lag on Rango

          Originally posted by Thunderbolt View Post
          Had the same issue! Was very disappointed as it was my first try and what was supposed to be the best experience wound up pretty sad....
          If you purchased it and experienced the lag, please send me a PM with your email address. I would be happy to credit you back for the issue.

          The audio lag has been corrected and "Rango" has been added back to the service.

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