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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Billing warning request

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    #1

    Billing warning request

    I wasn't sure if this is something I should post in the general forum, so I'll post it here first.

    Is there a way for the Vudu to warn you before it charges your credit card? I had no idea I'd gone past the amount in my account - I just kept happily buying things. Then my wife saw the credit card statement and asked what the charge from Vudu was.

    A nice warning on screen when you're going to go beyond the balance in your account would be great.

    If one already exists, perhaps the design needs to stand out more because I've never spotted anything.

    Thanks

    Paul
    Tags: None
    #2
    Re: Billing warning request

    I moved this into the general forum as it's a good point.

    I don't think any mechanism now exists. It's a good one. I'll file a feature request. Maybe there can be an e-mail set up when the balance dips below a certain amount.

    Comment

      #3
      Re: Billing warning request

      an onscreen balance feature would be nice with a pop up notification when you are within X amount of dollars of the end of your current funds. I like the idea.

      Comment

        #4
        Re: Billing warning request

        i would like a positive action system...
        if i run out of funding, don't let me get anything till i approve a reload of a set amount...

        my card/account number could have changed and i might not have remembered to update all of my common billing sites.
        i might not have room on the account to reload...

        wether it can be done on screen or tell me to login to my account to do it, i don't care, but i want to be in control of the rate and amount of spending...

        Comment

          #5
          Re: Billing warning request

          Originally posted by dg900rr View Post
          i would like a positive action system...
          if i run out of funding, don't let me get anything till i approve a reload of a set amount...

          my card/account number could have changed and i might not have remembered to update all of my common billing sites.
          i might not have room on the account to reload...

          wether it can be done on screen or tell me to login to my account to do it, i don't care, but i want to be in control of the rate and amount of spending...
          Well, when you set up your account, you charged an amount and basically agreed that amount would be recharged whenever your balance hits zero. So effectively you have done that.

          Vudu's system is like a lot of other systems like EZ Pass toll collection, etc. where you set up the automatic recharge so there's always a balance in your account.

          If your credit card number changed or expired then the transaction would be denied and you'd get no more money in your account and be unable to rent/purchase movies until it was updated.

          Comment

            #6
            Re: Billing warning request

            I can see this as a valid concern. It is possible (especially in these times of evil credit companies) that the charge would be approved, but the owner would get an over limit penalty, and possible outrageous interest rates. Maybe we need a 3rd option on billing - $100, $20, and NADA (requires manual account load) - for folks that are living life on the edge.

            Comment

              #7
              Re: Billing warning request

              Originally posted by Nded View Post
              Maybe we need a 3rd option on billing - $100, $20, and NADA (requires manual account load) - for folks that are living life on the edge.
              Great idea Ed. I'm not living on the edge, but I do like to know where my money is going, and try to stay within budget.

              Comment

                #8
                Re: Billing warning request

                Originally posted by klieb View Post
                Great idea Ed. I'm not living on the edge, but I do like to know where my money is going, and try to stay within budget.
                Now days if you can walk or ride a bike instead of driving, you won't have to worry about the movie cost.

                Comment

                  #9
                  Re: Billing warning request

                  Originally posted by NA9D View Post
                  Well, when you set up your account, you charged an amount and basically agreed that amount would be recharged whenever your balance hits zero. So effectively you have done that.

                  Vudu's system is like a lot of other systems like EZ Pass toll collection, etc. where you set up the automatic recharge so there's always a balance in your account.

                  If your credit card number changed or expired then the transaction would be denied and you'd get no more money in your account and be unable to rent/purchase movies until it was updated.
                  true...
                  true...
                  not 100% true...

                  but even systems like EZPass warn you when the balance is low (tells you at the moment you use it 'low bal')

                  how about a low balance warning (email or screen when oredering a movie) with the ability to authorize a reload (or just let it happen)...just a thought...

                  Comment

                    #10
                    Re: Billing warning request

                    Originally posted by klieb View Post
                    Great idea Ed. I'm not living on the edge, but I do like to know where my money is going, and try to stay within budget.
                    exactly.

                    i told the wife she could get a new sofa if she could 'find the money'
                    so it backfired and she but me on a tight budget...lol

                    Comment

                      #11
                      Re: Billing warning request

                      Originally posted by dg900rr View Post
                      exactly.

                      i told the wife she could get a new sofa if she could 'find the money'
                      so it backfired and she but me on a tight budget...lol
                      Everone knows you've got to have the sofa first before you can find the money!!

                      Comment

                        #12
                        Re: Billing warning request

                        Originally posted by dg900rr View Post
                        true...
                        true...
                        not 100% true...

                        but even systems like EZPass warn you when the balance is low (tells you at the moment you use it 'low bal')

                        how about a low balance warning (email or screen when oredering a movie) with the ability to authorize a reload (or just let it happen)...just a thought...
                        I have Pay Go billing for my ATT cell phone service. When you're balance gets low, it keeps calling you to let you know until you run out of money answering the phone calls.

                        Comment

                          #13
                          Re: Billing warning request

                          I agree with OP. When ordering a movie that will result in Vudu having to charge you to reload your account (e.g. $3.00 balance, $3.99 movie), there should be a dialog box that tells you that and prompts to Approve/Deny/Not Warn Again.

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