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Kudos to Vudo Customer Support!

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    Kudos to Vudo Customer Support!

    So my Vudu died on me, or I was sure it had died. All of my movies would let me watch for about a second, maybe two, and then stop, audio and video. I could scroll all the way through the movies and watch whichever second I wanted to watch, but I could only get one second. I figured that I had jiggled it wrong or something (that whole "don't touch when it is turned on" thing concerning the harddrive). I just knew it was dead.

    So I called customer support and spoke to a rep named Jim. He was courteous and patient with me. He asked me if I had cycled the power (and I normally do!) and I said I hadn't and so he told me to cycle the power. So as I was waiting the three-four minutes for it to restart we had a nice conversation, small talk. When the Vudu came back on, everything worked fine! and I felt stupid. =)

    But kudos to Jim and Vudu Support!
    http://www.blitzkit.com - for Oatmeal, Hot Cereal and Whole Food lovers

    http://www.rushingaround.com - My webpage

    #2
    Re: Kudos to Vudo Customer Support!

    Great to hear. Power-cycling solves 99% of electronics problems in the world - at least in the short term.

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      #3
      Re: Kudos to Vudo Customer Support!

      Originally posted by jleavens View Post
      Great to hear. Power-cycling solves 99% of electronics problems in the world - at least in the short term.
      What is power cycling?

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        #4
        Re: Kudos to Vudo Customer Support!

        Originally posted by mag12203 View Post
        What is power cycling?
        Power goes off. Power goes on. Problem solved.

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          #5
          Re: Kudos to Vudo Customer Support!

          Originally posted by mag12203 View Post
          What is power cycling?
          Just ask Lance Armstrong. If anyone knows, he would.

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            #6
            Re: Kudos to Vudo Customer Support!

            Another vote for Vudu customer support. Called them twice, very satisfied twice.

            Batting 1.000 in my book...!

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              #7
              Re: Kudos to Vudo Customer Support!

              Vudu rocks John just helped me with the box I picked up on eBay (my second box)

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