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Does customer service exist

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    Does customer service exist

    sent a request to customer service to have SD movies removed from my library back on the 3/6, still no response. Did they go on vacation or is this business as usual

    #2
    Re: Does customer service exist

    They are more likely to remove titles by phone, IIRC.

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      #3
      Re: Does customer service exist

      Originally posted by Oh Yeah View Post
      sent a request to customer service to have SD movies removed from my library back on the 3/6, still no response. Did they go on vacation or is this business as usual
      Always call Vudu because I don't think they ever read the email requests for support? At least I've never received a response by email to the support email. I have only received occasional responses by emailing a specific person such as Dan Hatman.

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        #4
        Re: Does customer service exist

        where is the phone number

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          #5
          Re: Does customer service exist

          Originally posted by Oh Yeah View Post
          where is the phone number
          888-554-8838

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            #6
            Re: Does customer service exist

            Hello Oh Yeah,

            I grabbed your case and responded to you there. Our apologies for the delay.

            Most of the titles cannot be removed from your library permanently because they are imported from UV.
            Last edited by DanielH; 03-17-2013, 12:13 PM.

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              #7
              Re: Does customer service exist

              so this would be an ultraviolet customer service request?

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                #8
                Re: Does customer service exist

                It is not possible to remove UltraViolet titles at the moment. They say they are working on this feature.

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                Working...