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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Cannot install VUDU To Go on Windows 8.1

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    Cannot install VUDU To Go on Windows 8.1

    The error code is:

    Sorry, an error has occurred.

    The application could not be installed. Try installing it again. If the problem persists, contact the application author.

    Error# 1009

    I think it has difficulty installing Adobe AIR. The filesize of vudutogo.exe is only 3.3 MB while the filesize of Adobe AIR is about 17.3 MB.

    #2
    Re: Cannot install VUDU To Go on Windows 8.1

    Originally posted by Teo En Ming View Post
    The error code is:

    Sorry, an error has occurred.

    The application could not be installed. Try installing it again. If the problem persists, contact the application author.

    Error# 1009

    I think it has difficulty installing Adobe AIR. The filesize of vudutogo.exe is only 3.3 MB while the filesize of Adobe AIR is about 17.3 MB.
    Hello Teo,

    I've sent you a PM. Please let me know if you have any questions.

    Comment


      #3
      Re: Cannot install VUDU To Go on Windows 8.1

      Hi Daniel, I am unable to uninstall VUDU To Go from Control Panel. Please refer to the following screenshot.

      http://i.imgur.com/KN4zpsJ.png

      Thank you.

      Comment


        #4
        Re: Cannot install VUDU To Go on Windows 8.1

        How come the download of VUDU To Go is only 3.3 MB whereas Adobe AIR is already 17.3 MB. Is the vudu.com server serving out corrupted vudutogo.exe files?

        Comment


          #5
          Re: Cannot install VUDU To Go on Windows 8.1

          Are you signed in as the administrator? I just need to make sure before we dive in any deeper

          Comment


            #6
            Re: Cannot install VUDU To Go on Windows 8.1

            Originally posted by DanielH View Post
            Are you signed in as the administrator? I just need to make sure before we dive in any deeper
            Yes, I am signed in as the administrator.

            Comment


              #7
              Re: Cannot install VUDU To Go on Windows 8.1

              Help! I still can't install VUDU To Go. It seems that there is a problem with the installer.

              Comment


                #8
                Re: Cannot install VUDU To Go on Windows 8.1

                Try installing the latest version of Adobe Air from Adobe's web site and then retry installing the Vudu-To-Go software.

                https://get.adobe.com/air/

                Comment


                  #9
                  Re: Cannot install VUDU To Go on Windows 8.1

                  Originally posted by rdodolak View Post
                  Try installing the latest version of Adobe Air from Adobe's web site and then retry installing the Vudu-To-Go software.

                  https://get.adobe.com/air/
                  I can't install Adobe AIR 4.0 first. It will result in an error when I am installing VUDU To Go.

                  Comment


                    #10
                    Re: Cannot install VUDU To Go on Windows 8.1

                    Originally posted by Teo En Ming View Post
                    I can't install Adobe AIR 4.0 first. It will result in an error when I am installing VUDU To Go.
                    Guess I'm not following. Adobe Air is required to install Vudu-to-Go so it has to be installed first or already installed. In my experience, if the version of Adobe Air that is already installed is too old, based on what V2G requires, then the installation chokes and it won't automatically install the latest version of Adobe Air thus killing the V2G installation process with it. I was able to resolve the problem by installing the latest version of Adobe Air from Adobe's web site and then retried the V2G installation and everything went smoothly. Don't know if you're having the same issue but the error message appears to be identical to the one I had seen previously.

                    What version of Adobe Air is currently installed on your machine?

                    Comment


                      #11
                      Re: Cannot install VUDU To Go on Windows 8.1

                      Sorry if you've mentioned this previously.

                      Which browser are you using to download AIR and Vudu To Go?

                      Comment


                        #12
                        Re: Cannot install VUDU To Go on Windows 8.1

                        Originally posted by DanielH View Post
                        Sorry if you've mentioned this previously.

                        Which browser are you using to download AIR and Vudu To Go?
                        I am using Firefox and Internet Explorer to download adobe air and vudu to go.

                        Comment


                          #13
                          Re: Cannot install VUDU To Go on Windows 8.1

                          I've submitted a bug to see if our engineers can give us a direction to take this. I'll keep you posted, as we may need more information.

                          Comment


                            #14
                            Re: Cannot install VUDU To Go on Windows 8.1

                            Originally posted by DanielH View Post
                            I've submitted a bug to see if our engineers can give us a direction to take this. I'll keep you posted, as we may need more information.
                            Any updates?

                            Comment


                              #15
                              Re: Cannot install VUDU To Go on Windows 8.1

                              Originally posted by Teo En Ming View Post
                              Any updates?
                              I just asked our engineering team for an update. I'll let you know what we hear back

                              Comment

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