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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
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4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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HDX Download Question!

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    #1

    HDX Download Question!

    Hi All, Well, Got my Vudu installed and I've watched a few SD & HD movies with it. Had a few minor hiccups on a HD movie but no biggie. I might mention I am installed via ethernet and my average download speed is 8808 kbps and upload speed is 5929 kbps. Figured I'd download an HDX movie and watch it. Accomplished the download this past weekend and got around to watching it last night. The movie was Inside Man/HDX. I would say that 80% of the film was great, but the other 20% had hiccups where the audio dropped out and wasn't synced with the video, etc. Unfortunately, it occurred during two critical scenes in the film, so we had to surmise the outcome. Does this happen often? Am I doing something incorrect? Are there better times of the day for large downloads like this? Say a weeknight? I live in central NJ. Any advice would be great. Thanks, DJ
    Tags: None
    #2
    Re: HDX Download Question!

    Hello debussyj and welcome!

    HDX should not glitch at all no matter what time of the day or day of the week you play it.
    Please contact Customer Support to have this resolved. We may be able to look at the state of your box and figure out what happened.

    Cheers,

    -- Greg

    Comment

      #3
      Re: HDX Download Question!

      Originally posted by debussyj View Post
      . The movie was Inside Man/HDX. I would say that 80% of the film was great, but the other 20% had hiccups where the audio dropped out and wasn't synced with the video, etc.
      I've rented a fair number of HDX movies. They all played flawlessly, except for Fred Claus (we watched it yesterday).

      There are about 3 scenes where the video and audio become choppy to the point you can't understand what is being said. The first one occurs in the bathroom scene with Fred and the Head Elf. The next one occurs I believe at around 1 Hr 4 Min into the movie where Fred is talking with the efficiency expert. Can't remember the 3rd one. But they were all very discrete points in the film and corrected itself as soon as the scene was over.

      I'm tempted to blame it on my TV, but because I've watched other HDX titles without a problem, I not so sure what the problem is.

      I have a Samsung 120Hz LCD with the VUDU set to 1080/24p. I was going to try and replay the scenes with the box set to 1080i, but never got around to it before the movie expired.

      Comment

        #4
        Re: HDX Download Question!

        Absolutely every Vudu movie should play without glitches (SD/HD/HDX), anything else would be unacceptable. If you ever have a problem with a title that seems to be technology related you should call customer service to address the problem (which they always do promptly).

        Comment

          #5
          Re: HDX Download Question!

          Originally posted by Nded View Post
          Absolutely every Vudu movie should play without glitches (SD/HD/HDX), anything else would be unacceptable. If you ever have a problem with a title that seems to be technology related you should call customer service to address the problem (which they always do promptly).
          Right. You usually get a credit and then, I assume, VUDU goes back and corrects the encode.

          Comment

            #6
            Re: HDX Download Question!

            Originally posted by HeadHodge View Post
            I've rented a fair number of HDX movies. They all played flawlessly, except for Fred Claus (we watched it yesterday).

            There are about 3 scenes where the video and audio become choppy to the point you can't understand what is being said. The first one occurs in the bathroom scene with Fred and the Head Elf. The next one occurs I believe at around 1 Hr 4 Min into the movie where Fred is talking with the efficiency expert. Can't remember the 3rd one. But they were all very discrete points in the film and corrected itself as soon as the scene was over.

            I'm tempted to blame it on my TV, but because I've watched other HDX titles without a problem, I not so sure what the problem is.

            I have a Samsung 120Hz LCD with the VUDU set to 1080/24p. I was going to try and replay the scenes with the box set to 1080i, but never got around to it before the movie expired.
            I reviewed my TV settings and found that the AMP (Auto Motion Plus) setting was ON. I believe this is a feature that is known to cause syncing problems, so I turned it OFF.

            Unfortunately, short of re-renting Fred Claus again, I can't verify that it was the cause of the problem. (hint, hint)

            Comment

              #7
              Re: HDX Download Question!

              Originally posted by HeadHodge View Post
              I reviewed my TV settings and found that the AMP (Auto Motion Plus) setting was ON. I believe this is a feature that is known to cause syncing problems, so I turned it OFF.

              Unfortunately, short of re-renting Fred Claus again, I can't verify that it was the cause of the problem. (hint, hint)
              Is your "extended rental" window still open? If so, spend a buck to see if your problem was self inflicted - if the content is still bad, then contact support for resolution of the matter. If athe problem is solved you know it was never Vudu's fault to begin with.

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                #8
                Re: HDX Download Question!

                Originally posted by Nded View Post
                Is your "extended rental" window still open? If so, spend a buck to see if your problem was self inflicted - if the content is still bad, then contact support for resolution of the matter. If athe problem is solved you know it was never Vudu's fault to begin with.
                It's actually 2 bucks, but you shamed me into it, so I stole some money from my Spread the Cheese Foundation to pay for it.

                The results were kinda strange and somewhat inconclusive.

                I initially tried the scene at the 1:04 mark and reproduced the problem.

                So I tried setting the VUDU video to 1080i to try that. When I did I got a solid green screen and was unable to get a picture from VUDU. So I repowered the VUDU box and the screen came back at 1080i.

                So I played the scene again and this time it played fine.

                So I set the VUDU video back to 1080p and played the scene again. It played fine.

                I then tried watching the other couple of scenes I had problems and they all played fine as well.

                So I turned the AMP feature on my TV back on and tried the scene again. And it played fine this time.

                So I think I can rule out the encoding as the problem, but I'm now stumped as to what actually caused it, because I can't duplicate the problem now.

                Comment

                  #9
                  Re: HDX Download Question!

                  This does remind me that the first law of techno-dynamics does apply to Vudu - If you have a problem, reboot, and then see if the problem goes away.

                  BTW, did this Fred Claus problem happen the first time with the 2.0 software, or after you started using the 2.1 Vudu Labs software?

                  Comment

                    #10
                    Re: HDX Download Question!

                    Originally posted by Nded View Post
                    This does remind me that the first law of techno-dynamics does apply to Vudu - If you have a problem, reboot, and then see if the problem goes away.

                    BTW, did this Fred Claus problem happen the first time with the 2.0 software, or after you started using the 2.1 Vudu Labs software?
                    It was post 2.1

                    I also did a reboot the day I received 2.1 to get the VUDU Labs menu button to show up.

                    Also prior to watching the movie, I goofed around watching some of the titles on the VUDU Labs menu. But haven't done so since.

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                      #11
                      Re: HDX Download Question!

                      You might want to PM JohnA and let him know about your problem - be sure to include your system ID so he can research the glitch you experienced.

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