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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Remote buttons seem to respond differently

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    #1

    Remote buttons seem to respond differently

    not sure if anyone has seen my problem. the play/pause button and the vudu button don't always seem to work (end up getting very close to the box sometimes before it will work). the wheel itself always seems to respond. i adjusted the sensitivity (increased), but that didn't seem to help much.

    summary: all of the buttons work at some point, but 2 of the buttons don't seem to respond at all times.

    i should mention as a side note, althout not necessarily directly related... the battery cover is difficult to snap back in.
    Tags: None
    #2
    Re: Remote buttons seem to respond differently

    Most likely you are experiencing some minor RF interference. There is a menu in "Info & Settings" that will let you adjust the remote sensitivity level to overcome this.

    Comment

      #3
      Re: Remote buttons seem to respond differently

      First make sure you have the antenna installed and its pointing up.

      Other things to check. One you can try re-paring the remote with the VUDU. Here is the link...just follow the steps:

      http://supports.vudu.com/questions/1...should+I+do%3F


      If that doesn't work there are dip switches in the remote that allow for 4 different frequencies. You can change the switches and then re-pair with the VUDU and see if you have better results. If that doesn't solve it then you may want to contact VUDU support. You may have a defective remote or box.

      Comment

        #4
        Re: Remote buttons seem to respond differently

        Originally posted by yobigpapa View Post
        not sure if anyone has seen my problem. the play/pause button and the vudu button don't always seem to work (end up getting very close to the box sometimes before it will work). the wheel itself always seems to respond. i adjusted the sensitivity (increased), but that didn't seem to help much.

        summary: all of the buttons work at some point, but 2 of the buttons don't seem to respond at all times.

        i should mention as a side note, althout not necessarily directly related... the battery cover is difficult to snap back in.
        I have noticed this also. The wheel always works but sometimes the buttons do not work and I have to move the remote a few feet to the right or left to get the buttons to function.


        Visit the 5 Star Cinema

        Comment

          #5
          Re: Remote buttons seem to respond differently

          As Ron and Ed stated:

          - Try adjusting the sensitivity up or down. The sensitivity adjusts the receiver in the Vudu. If it's getting interference you may actually want to make the sensitivity LOWER in order to reduce the level of that interference.

          - Make sure the antenna is well seated and not behind any metal objects or anything like that. And it should be pointing upright.

          - Adjust the frequency of the remote and re-pair if necessary. This remote operates in a band used by a number of other devices - so you may need to change frequency particularly if you have something like a wireless weather station at your house or some other similar device...

          - Put fresh batteries in the remote. - This hasn't been mentioned yet, but it's very important. The batteries included should be OK, but there's no guarantee.

          If all else fails, contact customer service...

          Comment

            #6
            Re: Remote buttons seem to respond differently

            I have these issues on some of my remotes as well. It is actually quite frustrating. I'm guessing it is interference but I really shouldn't have to deal with that and it isn't clear that I could make it better anyway. I am using all of the different "channels" for the multiple boxes so that isn't an option anyway. I really wish it was just a plain infrared remote instead of RF. I also wish it was more Tivo style with a joystick and a select button instead of the wheel. With the interference problem mentioned here, the wheel becomes even more frustrating to me.

            Comment

              #7
              Re: Remote buttons seem to respond differently

              I'm going to open a poll on remote control issues...

              Comment

                #8
                Re: Remote buttons seem to respond differently

                Well... i worked on my remote tonight. went through all four dip switch settings. I then picked the "best" one, but i'm still having problems. first thing i did was up the sensitivity on the "best" frequency, but that didn't seem to do anything (perhaps a problem in the box itself?) basically, when i get outside of 4 feet, i get dodgy response. when i get outside of 8 feet, i get no response.

                the only interference i figure i might have out there are phones and a wireless network.

                long story short... i guess i'll try the customer care route.

                beyond the remote thing, i have watched several movies. love the box.

                Comment

                  #9
                  Re: Remote buttons seem to respond differently

                  last update on this one... i exchanged emails with vudu support on thanksgiving (apparently not a holiday for the vudu support force!), received a replacement remote a couple of days later and it works perfectly!

                  thanks!

                  Comment

                    #10
                    Re: Remote buttons seem to respond differently

                    Great news. Glad you are back in business with the VUDU. I had to up my sensitivity a bit since we sit back a ways from the equipment cabinet.

                    Comment

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