Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango ... See more
See more
See less

Jack Ryan - Walmart / Vudu Preorder

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Jack Ryan - Walmart / Vudu Preorder

    I purchased this at Wal Mart today. The instructions asks me to go to vudu.com/preorder/jackryan. When I try to go to the link, ti appears that the link does not work. What am I missing?



    Thanks in advance for any help!

    #2
    Re: Jack Ryan - Walmart / Vudu Preorder

    I'm looking into this and I'll reply with an answer soon.

    Comment


      #3
      Re: Jack Ryan - Walmart / Vudu Preorder

      I also pre-purchased this today. Have they figured out how we can redeem it yet?

      Comment


        #4
        Re: Jack Ryan - Walmart / Vudu Preorder

        I am also having the same issue and submitted a case for it two days ago and still have not heard anything back from anyone.

        Comment


          #5
          Re: Jack Ryan - Walmart / Vudu Preorder

          We'll update as soon as we have the redemption page URL. This one seems to have launched in-stores a little early. We should have an update shortly.

          Comment


            #6
            Re: Jack Ryan - Walmart / Vudu Preorder

            The page appears to be up now, but it still says that my code is invalid. This is really getting old. Kinda makes you not want to buy these pre-purchase cards anymore.

            Comment


              #7
              Re: Jack Ryan - Walmart / Vudu Preorder

              Originally posted by Faydar View Post
              The page appears to be up now, but it still says that my code is invalid. This is really getting old. Kinda makes you not want to buy these pre-purchase cards anymore.
              Could you send me a private message with your code included? I'd like to see if i can help.

              Comment


                #8
                Re: Jack Ryan - Walmart / Vudu Preorder

                Not only does mine not work, but I called you guys yesterday and he said there was nothing that he could do about it. He said he would provide me a credit on my account and that never even happend!

                Comment


                  #9
                  Re: Jack Ryan - Walmart / Vudu Preorder

                  Originally posted by danieljmjones View Post
                  Not only does mine not work, but I called you guys yesterday and he said there was nothing that he could do about it. He said he would provide me a credit on my account and that never even happend!
                  Would you happen to have your case reference number available?

                  Comment


                    #10
                    Re: Jack Ryan - Walmart / Vudu Preorder

                    I just tried my code also and it says invalid i do have the receipt too should i go back to walmart and exchange it - it seems as if i am not the only one though so i do not want to return it if it will work eventually

                    Comment


                      #11
                      Re: Jack Ryan - Walmart / Vudu Preorder

                      Originally posted by alexy25 View Post
                      I just tried my code also and it says invalid i do have the receipt too should i go back to walmart and exchange it - it seems as if i am not the only one though so i do not want to return it if it will work eventually
                      Send me your code in a private message and we can take a look at whats happening

                      Comment


                        #12
                        Re: Jack Ryan - Walmart / Vudu Preorder

                        Originally posted by DanielH View Post
                        Would you happen to have your case reference number available?
                        He gave me yesterdays date 04.01 and the number 717 I believe as a reference number.

                        Comment


                          #13
                          Re: Jack Ryan - Walmart / Vudu Preorder

                          As i had mentioned in a previous post, this launched in stores a bit early. We changed the date on the promotion now to make it redeemable. Please wait about a hour, and it give it another try at the redemption page. It should work.

                          If anyone still has trouble redeeming, please let me know.

                          Comment


                            #14
                            Re: Jack Ryan - Walmart / Vudu Preorder

                            Originally posted by danieljmjones View Post
                            He gave me yesterdays date 04.01 and the number 717 I believe as a reference number.
                            The support agent did add a service credit to your account.

                            Comment


                              #15
                              Re: Jack Ryan - Walmart / Vudu Preorder

                              Originally posted by DanielH View Post
                              The support agent did add a service credit to your account.
                              Where do you find the credit?

                              Comment

                              Working...