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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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where is my $50 movie credit from the christmas special?

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    #46
    Re: where is my $50 movie credit from the christmas special?

    ... 2 days and 2 messages sent to Vudu and still the $50 movie credit that I paid for is nowhere to be found

    Comment

      #47
      Re: where is my $50 movie credit from the christmas special?

      Originally posted by newdrum View Post
      ... 2 days and 2 messages sent to Vudu and still the $50 movie credit that I paid for is nowhere to be found
      Please be patient. You will get it. From my understanding on how this works, these credits all need to be implemented manually. Therefore, it's going to be on a first-in/first-out basis. The customer service guys are busy with a lot on their plate right now - helping new users, providing credits, etc. They are simply swamped from the holidays. You will get your credits. They do know about your inquiry and they will get it taken care of as soon as possible.

      Comment

        #48
        Re: where is my $50 movie credit from the christmas special?

        I assumed this to be the case. But there is no denying that this "leave the customer in the dark" + "never mention the real details, during or after the order" method of doing business is very,very bad.

        I simple alert, email, notice with the shipment would save your company a LOT of customer badwill.

        Comment

          #49
          Re: where is my $50 movie credit from the christmas special?

          Originally posted by newdrum View Post
          I assumed this to be the case. But there is no denying that this "leave the customer in the dark" + "never mention the real details, during or after the order" method of doing business is very,very bad.

          I simple alert, email, notice with the shipment would save your company a LOT of customer badwill.
          Well, the details are probably in "small print" T's and C's somewhere. But the credit can't be applied to your box until it is activated. Vudu needs the box ID number tied to your account and w/o that ID number, it's meaningless. You need an active box. So they can't just give it to you upon shipment, etc.

          Comment

            #50
            Re: where is my $50 movie credit from the christmas special?

            VUDU is usually very quick to respond to support requests, so I assume they've been hit by a double-whammy of a positive response to specials and year-end vacations/holidays.

            I feel for the new customers though, so I hope y'all get your credits soon I suppose now might be a good time to look at "99 for 99" specials though

            Comment

              #51
              Re: where is my $50 movie credit from the christmas special?

              Originally posted by NA9D View Post
              Please be patient. . They are simply swamped from the holidays.
              Brains Eniac 1000 is experiencing a classic Von Neumann bottleneck!!



              Comment

                #52
                Re: where is my $50 movie credit from the christmas special?

                Originally posted by HeadHodge View Post
                Brains Eniac 1000 is experiencing a classic Von Neuman bottleneck!!
                Dag nabbit - it's those dang hanging chads again!

                I warned Vudu about having the customer movie credits processed in Florida. Now we're having to count the movie credits by hand, so it's going to take a few more days

                Comment

                  #53
                  Re: where is my $50 movie credit from the christmas special?

                  No, Ed, I think they are being handled by the wonderful folks in Minnesota. So expect to get multiple fifty dollar credits.

                  Comment

                    #54
                    Re: where is my $50 movie credit from the christmas special?

                    Originally posted by NA9D View Post
                    No, Ed, I think they are being handled by the wonderful folks in Minnesota. So expect to get multiple fifty dollar credits.
                    If not, at least you'll get a free Stuart Smalley bobble doll.

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