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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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"An item has been deleted from your UltraViolet Library"

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  • RBBrittain
    replied
    Re: "An item has been deleted from your UltraViolet Library"

    Originally posted by minterbartolo View Post
    That is great news. not that I am a fan of the movie but my wife and the other wives in our linked accounts will appreciate the restoration.
    I hope they don't find out about each other...

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: "An item has been deleted from your UltraViolet Library"

    Originally posted by jeremymc7 View Post
    Thanks for the quick resolution Dan.
    Hi Jeremy,

    Are you still missing the theatrical version in your UV account?

    Leave a comment:

  • bjeong1381
    replied
    Re: "An item has been deleted from your UltraViolet Library"

    Originally posted by bjeong1381 View Post
    Im missing the theatrical version
    I'm still missing my theatrical version. Why is this not UV enabled anymore?

    Leave a comment:

  • bjeong1381
    replied
    Re: "An item has been deleted from your UltraViolet Library"

    Im missing the theatrical version

    Leave a comment:

  • jeremymc7
    replied
    Re: "An item has been deleted from your UltraViolet Library"

    Originally posted by DanielH View Post
    We found out what caused this issue. Should have a resolution in place by tonight or tomorrow afternoon.
    Thanks for the quick resolution Dan.

    Leave a comment:

  • minterbartolo
    replied
    Re: "An item has been deleted from your UltraViolet Library"

    Originally posted by DanielH View Post
    We found out what caused this issue. Should have a resolution in place by tonight or tomorrow afternoon.
    That is great news. not that I am a fan of the movie but my wife and the other wives in our linked accounts will appreciate the restoration.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: "An item has been deleted from your UltraViolet Library"

    We found out what caused this issue. Should have a resolution in place by tonight or tomorrow afternoon.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: "An item has been deleted from your UltraViolet Library"

    We're in the process of checking on this.

    Leave a comment:

  • Grey Ghost
    replied
    Re: "An item has been deleted from your UltraViolet Library"

    Originally posted by lujan View Post
    It should show up on whatever vendor account it was purchased from. In my case, I purchased it on CinemaNow so it still shows up there. If you purchased it from Vudu then it should still show up there.
    Yeah it does, but the point is UV status was removed and I was responding to Luzringgold's post speculating it only applied to new purchases.

    Leave a comment:

  • LuzRinggold
    replied
    Re: "An item has been deleted from your UltraViolet Library"

    Originally posted by lujan View Post
    It should show up on whatever vendor account it was purchased from. In my case, I purchased it on CinemaNow so it still shows up there. If you purchased it from Vudu then it should still show up there.
    No, it should show up on ALL UV retailers. This is how UV is supposed to work...part of that total "freedom" thing.

    I think the title is simply reflecting the current status of the movie as it pertains to those who currently do not own the movie and want to buy it now. Like the Vudu search engine, it doesn't discriminate between a current owner vs a non-owner of the movie. What I mean is that for those of us to already owned the movie, it's still UV for us. The Vudu website just will not show us the "UV" because their app isn't smart enough to know that it is "UV" for us. Just like their search engine isn't smart enough to show us a movie we own if that title is currently unavailable to be purchased or rented on Vudu. At least, this is what I am thinking...it's the ONLY thing that makes sense.

    Leave a comment:

  • jeremymc7
    replied
    Re: "An item has been deleted from your UltraViolet Library"

    I got the same message as well. Still shows in my Vudu but the UV logo is indeed gone.

    Leave a comment:

  • lujan
    replied
    Re: "An item has been deleted from your UltraViolet Library"

    Originally posted by Grey Ghost View Post
    I own the movie and it is not showing UV for me on Vudu and it does not show up in my cinemanow account or Targetticket account.
    It should show up on whatever vendor account it was purchased from. In my case, I purchased it on CinemaNow so it still shows up there. If you purchased it from Vudu then it should still show up there.

    Leave a comment:

  • Grey Ghost
    replied
    Re: "An item has been deleted from your UltraViolet Library"

    Originally posted by LuzRinggold View Post
    The title is not showing UV now. It should be. It is on UVVU.

    Could this simply be that the status has changed and the Extended Edition is no longer UV for any new purchase of that title? Could it be that the UV logo simply applies to new purchases and doesn't reflect the rights of anyone who actually owns it with UV rights? ...similar to when a movie disappears from Vudu and you cannot find it doing a search, even though you own it.
    I own the movie and it is not showing UV for me on Vudu and it does not show up in my cinemanow account or Targetticket account.

    Leave a comment:

  • Mega Powers
    replied
    Re: "An item has been deleted from your UltraViolet Library"

    Originally posted by ZuliuZ View Post
    Just got an e-mail saying this:

    "The Twilight Saga: Breaking Dawn - Part 1 (Extended Edition) has been deleted from your UltraViolet Library by [ME]. Please note that this doesn?t delete any downloads. If you or other users of your Library have downloaded it, you may wish to delete the downloaded copies as well.
    If you believe this change was unauthorized, please check with[ME] then contact customer service if you need to restore it."


    Anybody else get the same?
    I just got this message too. It still shows up in my Vudu account and I can watch it. The UV logo is gone. I guess the studio decided this version could no longer be UV? It kind of scares me that something that was UV would stop being UV. I don't own the theatrical version, but I noticed it doesn't show up as UV either. That is very strange that 'Part 1' (both theatrical and extended) is the only film in the series that isn't UV. All of the other films in the series are UV and eligible for D2D.

    Leave a comment:

  • lujan
    replied
    Re: "An item has been deleted from your UltraViolet Library"

    It's not on my Vudu library either but it is on CinemaNow and that's where I purchased it. It must be another U/V bungle?

    Leave a comment:

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