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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Disney/Touchstone Movies downgrading to SD

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    Disney/Touchstone Movies downgrading to SD

    Anyone else experiencing this? I just had 3 titles move to the top of Vudu library, and they are now SD, when only 30 minutes ago they were HDX. Titles are Dick Tracy, Frankenweenie, and I Am Number Four.

    I'd like to think this is due to Movies Anywhere & Vudu dicking around with their linking protocol, as we have all seen this in the past with DMA.

    I'd like some assurance from Vudu that this is the case & that my titles will be restored to their previous resolution and place within my library.

    #2
    Seeing the same thing. A bunch of my Disney titles currently showing I only own them in SD when they were HDX previously. Frankenweenie, Bambi, The Nightmare Before Christmas, Planes, Peter Pan, Lady and the Tramp.... to name a few.

    What is even stanger is Bambi is a title I recently added to my collection. If I look at my purchase history you can see the date where it says it was added as HDX and then today for some reason shows a second purchase of it in SD. My library says I only own it in SD.

    Comment


      #3
      This is getting ridiculous!! Movies I have redeemed on Vudu vial my Disney BLU-RAY codes are now SD as well. I'm giving them a week to fix this, and then I am just done altogether. I will go back to buying my disc and saying screw digital.

      Guardians of the Galaxy Vol. 2 [SD]
      101 Dalmatians II: Patch's London Adventure [SD]
      The Lion King 1 1/2 [SD]
      The Lion King (The Walt Disney Signature Collection) [SD]
      The Lion King 2: Simba's Pride [SD]
      Pirates of the Caribbean: Dead Men Tell No Tales [SD]
      Real Steel [SD]
      Iron Man: Rise of Technovore [SD]
      Avengers Confidential: Black Widow and Punisher [SD]

      These all show as bought in SD today, but if I check my balance, it clearly shows as HDX when I originally redeemed them!

      Even more Disney titles went to SD that were not moved to the top of my library list!! Very upset at this!

      Comment


        #4
        Same problem a bunch got downgraded. Please restore.

        Comment


          #5
          Mine not just got downgraded but I have about 7 titles missing not sure which ones. Of all the MA provider Vudu has been the most notorious with their connection issue and implementation. They give movies then they take it away, I have 250+ movies sitting in Refund status now. They added title to UV and then took them back, now not just Disney but bunch other titles that were HD downgraded to SD. While on other hand never had similar issues with iTunes implementation they just work never a movie taken away or downgraded in Random, you don't see random purchases at the top of your list. Vudu and MA has so far nothing but pain to get it work right.

          Comment


            #6
            Over 40 Disney movies down graded from HDX to SD today and another 140 or so non-Disney movies down graded as well. This seriously damages the trust relationship between providers and consumers when no matter what your purchase history states they can arbitrarily replace copies at will.

            In the case of my Toy Story and PotC movies I paid quite a bit for the collector's sets with digital codes from the Disney Club - not happy.

            Comment


              #7
              Same here. Why is it that I can't trust Vudu to keep the quality I had before?

              Comment


                #8
                Same thing happened me, I noticed 4 movies I got from itunes day one from moviesanywhere. Lincoln, Dick Tracy, Pirates 4, and 10 Things I Hate About You. As they popped up at the top of my movies. But then, as look around further, checking my Marvel movies, Cap 1, Thor 1, and Iron Man 2 have been downgraded. I am beyond furious about those!!!!

                Comment


                  #9
                  HDX to SD and put at the top of my library list:

                  101 Dalmatians II: Patch's London Adventure
                  Avengers Confidential: Black Widow and Punisher
                  Guardians of the Galaxy Vol. 2
                  Iron Man: Rise of Technovore
                  The Lion King 1 1/2
                  The Lion King 2: Simba's Pride
                  The Lion King (The Walt Disney Signature Collection)
                  Pirates of the Caribbean: Dead Men Tell No Tales
                  Real Steel

                  HDX to SD and moved, but not all the way to the top of my library list:

                  Brave
                  Captain America: The First Avenger
                  G-Force
                  Iron Man 2
                  Old Dogs
                  Prince of Persia: The Sands of Time
                  The Princess and the Frog
                  Race to Witch Mountain
                  The Sorcerer's Apprentice
                  Thor
                  Tron: Legacy

                  Some of these were upgraded to HD by DMA when they allowed HD upgrades. Why is it now MA and Vudu can determine if we get to keep the versions DISNEY gave us?? Vudu says MA has a bug. MA says to contact Disney. Does no one want to take responsibility for this? Being these titles were HD on Vudu BEFORE MA was even around, I don't see how they can tell us what we are allowed to have or not!

                  If these issues aren't fixed soon, I'll be making the jump to iTunes in January.

                  Comment


                    #10
                    Well, on the bright side... after a month of UHD upgrades not importing to vudu when you already own HD, at least they got some sort of quality changes from MA working?!?!

                    Originally posted by Wasteland View Post
                    Vudu says MA has a bug. MA says to contact Disney. Does no one want to take responsibility for this? Being these titles were HD on Vudu BEFORE MA was even around, I don't see how they can tell us what we are allowed to have or not!
                    This is the beauty of multiple companies working together.. customer service can always pass the blame to the other company in a never ending circle

                    Comment


                      #11
                      This is not just Disney/Touchstone. It also happened to a bunch of Unrated/Extended versions from various studios. Last night, these were all downgraded to SD from HDX in my library :

                      Street Fighter: The Legend of Chun-Li (Unrated)
                      What Happens In Vegas (Extended)
                      Babylon A.D. (Raw and Uncut)
                      Paul (Unrated)
                      Taken (Extended Cut)
                      X-Files: I Want To Believe (Special Edition)
                      Max Payne (Unrated)

                      And these are the Disney/Touchstone movies that downgraded in my library:

                      War Horse
                      Pirates of the Caribbean: Dead Men Tell No Tales
                      Born in China
                      Guardians of the Galaxy Vol. 2

                      Comment


                        #12
                        Originally posted by Wasteland View Post
                        Vudu says MA has a bug. MA says to contact Disney. Does no one want to take responsibility for this?
                        Originally posted by qazzaq View Post
                        This is the beauty of multiple companies working together.. customer service can always pass the blame to the other company in a never ending circle
                        Herein lies the problem. Ultraviolet does things without notifying Vudu. Vudu does things without notifying Movies Anywhere. Even if they do, it never trickles down to CS. They are almost always clueless about issues that are universally affecting all users until they receive a zillion calls about the same thing. It's as if these companies don't acknowledge they are partnered, and don't realize their actions affect customers all the way down the food chain.

                        You might think Vudu likes having their phones light up with customer issues that they don't know how to solve. It's no wonder they rate an "F" from the Better Business Bureau. A simple email from them, or even a post here from someone in the know would alleviate a ton of the problems CS reps have to deal with. Here it is, 12 hours after this initial post, and not a peep from anyone at Vudu.







                        Comment


                          #13
                          Wow...

                          First, thank you to the community for posting this and bringing it to my attention. With this change, it appears I will be relying on Amazon for playback on devices that do not have the Movies Anywhere app yet. I invested a great deal in my digital Disney collection, often buying through Vudu, but considering I'm also having issues with my 4K titles from other services appearing as UHD in Vudu, it might be time I stopped using this service.

                          BIG EDIT...

                          I had a long list of movies here that were impacted, but that is irrelevant....please see this post...

                          https://forum.vudu.com/forum/vudu/ge...122#post438122

                          Comment


                            #14
                            Same issue here......seems like all movies redeemed via iTunes. Please restore the HDX copies.

                            Comment


                              #15
                              NJScorpio, of the 21 that downgraded for me around 8 or so downgraded at Amazon the rest don't even show that I own at Amazon so it may just take time for your account to get "updated". This is most certainly an MA issue.

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